Patient Satisfaction at Bodmin NHS Treatment Centre

Bodmin NHS Treatment Centre is committed to delivering the highest standards of healthcare. Our ability to continue to deliver high standards of service quality is by the undertaking of patient satisfaction surveys, gathered by an independent research agency(i)

The survey assesses the experience of patients and the quality of our service.

A snapshot of the findings for Bodmin NHS Treatment Centre Patients' View

Overall Satisfaction Index(ii) 95.1% (Bodmin is placed in the top 2% of companies)

Warm and friendly place to be 98.1% of patients said that their overall experience was excellent or good

Hospital cleanliness 97% of patients said that hospital cleanliness was excellent or good

Clinical relationships (iii) 95.8% of patients expressed satisfactions with their clinical treatment

MRSA (iv) No incidence recorded

Cancelled operations - No incidence recorded for clinical reasons

Outpatient waiting times - 100% saw their consultant within 13 weeks of being referred by their GP

Inpatient waiting times - 100% patients were seen within six months of seeing their consultant

Overall score for waiting times - 100%

References

(i) The Leadership Factor mailed 210 patients of whom 145 returned their questionnaires, a response rate of 69%.

(ii) Satisfaction Index - the best single measure of how satisfied patients are. At 95.1% the patient Satisfaction Index puts Bodmin NHS Treatment Centre percentile score at 99th, equating to Ramsay (formerly Capio) being placed in the top 2% of companies. Percentile ranking as compared to other companies includes government bodies, schools and hospitals surveyed by The Leadership Factor.

(iii) This data covers the following: 1) Having your condition and treatment fully explained by your consultant surgeon/physician. 2) Being involved in discussions about your treatment and care. 3) Availability of the consultant surgeon/physician. 4) Helpfulness of nursing staff. 5) Physical care. 6) Care and attention by the RMO.

(iv) We assess and screen all patients prior to admission so they can be treated prior to any high risk surgery. If required, we isolate patients coming from highrisk areas.