Customer Care

The Treatment Centre Manager may visit you during your stay to ensure that you are happy with our service. If there is anything you are unhappy with, please take the opportunity to inform them so that we can address the issue.

In addition to our internal quality survey "We value your opinion", we also use an external company, TLF, to monitor patient satisfaction via a questionnaire. Patient feedback is important to help us provide a high quality service, so please complete our surveys and questionnaires.

Enquiries

In order to protect your privacy, our staff are not allowed to give out information over the telephone about your condition. Ramsay comply with the Data Protection Act and Caldicott principles with regard to confidentiality.

Medical Emergencies

We have staff on duty at all times that are trained and competent to deal with an emergency. Should there be a serious medical complication that would result in the need to transfer you, we have agreements in place with the local Trust, who would take over responsibility for your care. We would maintain contact with the Trust to monitor your progress.