Insured Patients
Insured Out-Patients
If you are insured, it is necessary that you advise your
insurance company that you are attending the hospital for
consultation and possible diagnostic tests before your visit.
Please confirm with your insurance company if there is an excess to
pay.
They will tell you whether your policy will cover the treatment and
how to make a claim. So that we can settle your account directly
with your insurance company, we will need the following information
upon your arrival at the hospital:
- Name of the Insurance Company
- Registration Number
- The Scale or level of your insurance cover
- Claim form
- Claim Number or authorisation code
Ramsay Hospitals operate a direct link with BUPA, BUPA
International, PPP, Standard Life, Norwich Union and Royal Sun
Alliance. Accounts to these insurers can be electronically
transmitted.
BUPA Patients: Please ring direct line 0845609011 for authorisation
number. You will not need a claim form unless you are part of a
corporate policy.
PPP Patients: You will always need to complete a claim form for
each course of treatment.
Standard Life Healthcare Patients: Please refer to your Ramsay
Hospital for Guidance.
Insured In-Patients
If you are an inpatient, it is important that you tell your
insurers of the proposed admission date and treatment
necessary.
Claim Forms: Most insurance companies require the claim form to
be completed by both yourself and either your GP or specialist
(Consultant). Wherever possible a claim form must be completed
before or on admission.
There will usually be 3 invoices:
- One from the hospital
- One from the Consultant Surgeon
- One from the Consultant Anaesthetist unless your hospital
charges on behalf of the Consultant.
These invoices will normally be sent (if applicable) with your
claim form to your insurance company. However some Consultant
Surgeons and Consultant Anaesthetists are self accounting. This
means they may sometimes send their invoice direct to your home
address. Please forward these to your insurers. All charges are
pre-agreed with your insurance company and therefore copy invoices
are not normally sent to you by the Hospital.
For both Insured and Self Pay Patients
If the hospital does not charge for the consultant, a cheque
made payable to the consultant should be sent to the address shown
on the consultants letterhead.