If you are insured, it is necessary that you gain
authorisation from your insurance company, prior to attending
the hospital for consultation and possible diagnostic
tests during your visit. Please confirm with your insurance
company if there is an excess to pay.
Your insurance company will tell you whether your policy will
cover the treatment and how to make a claim. So that we can settle
your account directly with your insurance company, we will need the
following information upon your arrival at the hospital:
- Name of the insurance company
- Registration number
- The scale or level of your insurance cover
- Corporate/Company scheme details
- Claim number or authorisation code
You may also be required to complete a claim form.
Ramsay hospitals operate a direct link with BUPA, BUPA
International, AXA PPP, Standard Life, Aviva, CIGNA, Helix, Exeter
Friendly, Simply Health, WPA, and Prudential. Accounts to these
insurers can be electronically transmitted.
BUPA patients: Please ring direct line 0845609011
for authorisation number. You will not need a claim form unless you
are part of a corporate policy.
For all other insurers: Please refer to
your Insurance Company for guidance.
If you are an inpatient, it is important that you tell your
insurers of the proposed admission date and treatment
Claim forms: Some insurance companies require the claim
form to be completed by both yourself and either your GP or
specialist (Consultant). Wherever possible a claim form must be
completed before or on admission.
There will usually be three invoices unless you have agreed a
Fixed Cost Care package inclusive of all fees.
- One from the hospital
- One from the Consultant Surgeon/Physician
- One from the Consultant Anaesthetist unless your hospital
charges on behalf of the Consultant.
These invoices will normally be sent (if applicable) with your
claim form (if required) to your insurance company. However some
Consultant Surgeons and Consultant Anaesthetists are self
accounting. This means they may sometimes send their invoice direct
to your home address. Please forward these to your insurers. All
charges are pre-agreed with your insurance company and therefore
copy invoices are not normally sent to you by the hospital.