What to expect from a stay in a private hospital

Ramsay Health Care UK | 27/05/2015

What to expect from a stay in a private hospital

your-stay
Private hospitals are renowned for their excellence of care combined with offering hotel services that ensure you are as comfortable as possible during your stay.

Excellence of care in a private hospital

Private hospitals offer first class standards of care delivered by highly regarded specialists and dedicated medical teams often utilising state of the art facilities. If you choose private healthcare then you’ll also benefit from fast access to appointments and treatment at times to suit you.

During your stay you can expect to have a dedicated consultant for your care and high nurse to patient ratios so that you receive individualised care and attention. Your healthcare professionals will look after you, take the time to discuss any needs you have and deal with any care or discomfort matters quickly.

The Care Quality Commission (CQC) in the UK assesses and regulates all hospitals and clinics, including private ones, so you can rest assured that the private hospital you choose has been independently assessed to meet national standards of care at least within the last two years.

Hotel Services


Private hospitals offer great food and a relaxing environment where you will be treated as a guest as well as a patient.

1. Your room

You can recover after treatment or surgery in the comfort of your own private room with en-suite facilities, unless this is not clinically appropriate such as if high dependency care is necessary.

Usually your private room will be equipped with a nurse call system, television, radio and direct dial telephone and you’ll be shown how to use these when you arrive. Additionally you’ll have free Wi-Fi in your room so that you can keep in touch with loved ones as well as surfing the web in your free time on your laptop, tablet or smartphone. All bed linen and towels will be provided and toiletries are also often supplied too so you don’t need to worry about bringing your own.

Your room will offer you the opportunity to rest and receive visitors in peace, privacy and comfort.

If the treatment is for your child then the room will normally have facilities for a parent to stay overnight with their child.

2. Your catering

Most private hospitals offer a wide range of meals to suit every dietary requirement and these will be delivered directly to your room. You can choose from daily menus or you can discuss your specific needs such as diabetic, gluten-free or Kosher with a member of the team who’ll normally be happy to visit you in your room.

3. Visitors

Friends and relatives are welcome to visit with few restrictions, subject to medical considerations. They are also welcome to call for information about your progress by speaking to the nurse in charge of your care.

Cleanliness


As you would expect cleanliness is of upmost importance in private hospitals. Cleaning staff work to high specifications of hygiene and cleanliness. They will ensure that your private room is rigorously cleaned daily whilst you are in hospital and between discharge of one patient and the admission of the next. All rooms and areas will also be routinely deep cleaned. The cleaning staffs are normally available 24 hours every day to respond to any need that may arise.

Your private hospital should carry out infection control surveillance. Most independent sector hospitals have a low rate of hospital acquired infection such as MRSA that can be largely apportioned to patients having individual rooms, thorough cleaning regimes and ongoing staff training.

In Patient Services

To ensure your stay is as pleasant as possible, hair dressing, health and beauty services are often available at private hospitals for a small additional charge. Some private hospitals will offer laundry facilities.

Newspapers and magazines can be arranged to be delivered to your room. These may be included in your package depending upon your hospital and package.

Mail and deliveries will be delivered to your door and your private hospital will arrange to send outgoing mail for you if required.

About Ramsay Health Care UK

Ramsay Health Care UK offers an award-winning network of 36 private hospitals that span across the UK from Cornwall to Newcastle.

All Ramsay Health Care Hospitals are audited by the Care Quality Commission and you can view the results of all our hospitals on the CQC website.

Ramsay Health Care UK has extensive expertise and experience in providing a full range of surgical and non-surgical treatments across over 80 speciality areas.

Ramsay is proud to work in partnership with some of the most well-qualified and experienced consultant specialists in their field.

As a Ramsay patient you will be reassured in the knowledge that you have a dedicated consultant for your care, supported by high nurse to patient ratios, who will ensure you receive the best individualised care and attention available.

If you are having surgery, when you arrive one of the nurses will check your blood pressure, respiratory rate, pulse and temperature and do some final checks to ensure you are correctly prepared.

Ramsay’s Premium Care

All self-funding and most privately insured patients at a Ramsay Health Care UK hospital can enjoy Premium Care. As a Premium Care patient you will receive exclusive benefits including superb food, a relaxing environment, priority access and appointments to suit your lifestyle. Our aim is to help you feel like a guest as well as a patient.

We understand that coming into hospital can be a stressful time, that’s why we do our utmost to ensure your stay is as comfortable as possible.

Premium Care patients stay in a private en-suite room, where clinically appropriate, that’s comfortable and conducive for rest and relaxing after treatment. You will be shown how to use the facilities in your room including the nurse call system, remote controlled television and radio, direct dial telephone and shower. As a Premium Care patient at one of the Ramsay Hospitals you will also receive a newspaper and gift pack free of charge. All bed, linen and towels are provided.

Our customer and hotel services set us apart from other healthcare providers, as we deliver care in a small and friendly environment away from the hustle and bustle of a large hospital.

A member of our catering staff will visit you daily to discuss your menu choice. Premium Care patients can choose from our a la carte menu in which all meals are freshly made using healthy ingredients to aid recovery.

Friends and relatives are welcome to visit you in your private, calm and comfortable room at any reasonable time of the day, subject to medical considerations. As a Premium Care patient the a la carte menu is extended to your visitors so that you can enjoy a meal together. Your friends can also call the hospital for information about your progress and talk to the nurse in charge of your care.

Many of our hospitals offer hair dressing, health and beauty for a small additional charge. Some of our hospitals offer a laundry service. Mail and deliveries will be delivered to your room and we can arrange for outgoing mail to be sent for you.

At the end of your stay a representative of our management team will visit you to ensure your stay has met your expectations as a Premium Care patient.

Please contact us if you would like to discuss our Premium Care services in more detail.

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