EngagementOver the past few years, Ramsay has conducted an annual staff satisfaction survey. However, we recognise that properly listening to staff involves not only conducting the survey but cascading the results and then taking steps to make changes to the organisation based on employee feedback. Ramsay therefore has local action groups in place at each hospital made up of volunteers from different departments.
The action groups are tasked with undertaking detailed analysis of the staff satisfaction results for their hospital. By drilling down and really listening to feedback at a local level, we are able to make improvements that actually matter to employees and enhance their experience of working for Ramsay. As an example; at one of our hospitals, the survey identified that communication between different departments was an area that needed improvement. The local action group worked with staff to identify a mix of work and social activities designed both to further enhance relationships and provide clear channels for formal and informal communication.
A further example of Ramsay’s approach to listening to employees and obtaining feedback are the Staff Forums which are held regularly at each hospital. Staff are invited to attend the forums which are chaired by the local Hospital General Manager. The Manager provides an update on local activities and issues and all staff are invited to ask questions and provide feedback. Staff and managers alike find forums a valuable opportunity to share thoughts and information and managers are able to take an immediate “pulse” of their workforce.