Patient Feedback
We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.
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Be warned I am so sorry it’s a long one!! You may want to grab a cuppa! recently had surgery and wanted to take a moment ( or several minutes!)to say a huge thank you to everyone who looked after me and made what can be quite an anxious experience such a positive one. First of all, a special thank you to Kim and Nicky for all their hard work in making sure I was able to have my surgery after it had unfortunately been cancelled due unforeseen circumstances .i was so grateful to be able to proceed this week, and really appreciate everything they did to make it happen. Marion was amazing during the morning, and John, the agency nurse, was brilliant. Musa took the time to sit and chat with me, reassuring me about going home and my medication, which really helped put my mind at ease. Josh, Marion and Georgie were wonderful in keeping me calm and at ease on the way to theatre. Mel Hearne and Alex were equally lovely, making sure I felt relaxed and comfortable throughout the anaesthetic process and we had a few laughs which help divert my mind to what was happening Ann in recovery was great & professional .This was important to me for several reasons Back on the ward, Charlie, Julie and Georgie were fantastic, regularly checking on me and making sure I was comfortable and pain-free. A special mention to Anthony in catering, who certainly made sure I was well looked after and refuelled! Despite a few issues with my blood pressure, I felt reassured and happy to go home knowing that support was only a phone call away. Although there really is no place like your own bed, especially when Mel’s magic medicine makes you feel like you could sleep for a month!t there is no place like your own bed! Of course, a very big thank you to Mr Stokes for performing my surgery. I am keeping everything crossed that this will be the start of a new chapter, leaving me free from pain and making a real difference to my everyday life. It means a great deal to have that opportunity.i also want to thank Ros and Marion for running such a lovely ward with a truly fantastic team. It was clear throughout my stay that patients come first and that people genuinely care. The kindness, reassurance and willingness to go that extra mile that I experienced throughout my admission And overall patient journey reflect so well on the team and the environment that the Hospital Director, and the Head of Clinical Services have helped create.The care I received made a real difference to my experience, and I honestly cannot thank everyone enough. It is often the little things, a reassuring chat, a friendly smile, someone taking an extra moment to check you’re okay, that make all the difference when you’re the patient. I hope everyone I’ve mentioned receives the recognition they deserve. The whole Mount Stuart team, from clinical to non-clinical staff, should be incredibly proud of themselves and the fantastic team they are part of. It is clear that everyone plays their part, works together and contributes to an environment where patients feel cared for, supported and genuinely valued. That sense of teamwork, kindness and compassion really shines through. Thank you so much, everyone. ❤️
Mount Stuart Hospital - Friday, 30 October 2026 -
As mentioned previously I am extremely impressed with the whole process
Mount Stuart Hospital - Friday, 30 October 2026 -
Generally fine
Mount Stuart Hospital - Friday, 30 October 2026 -
Excellent service all round.
Mount Stuart Hospital - Friday, 30 October 2026 -
I elected to have a cosmetic breast operation which I was embarrassed about and I was extremely nervous before my operation. Mr Green and all the nursing staff were extremely professional and made me feel so comfortable
Mount Stuart Hospital - Tuesday, 20 October 2026 -
A relatively small but high quality private hospital. The clinical care is excellent from consultant to nursing care. All staff are cheerful, friendly and competent. Highly recommended.
Mount Stuart Hospital - Thursday, 15 October 2026 -
It is two forty am and about eleven hours after my total hip replacement.I have been very comfortable and managing the pain so we'll.The people here are really helpful and delightful and just first class. Everything here so far has exceeded my expectations.It is too early to rate the operation result but I am looking forward to a much better life in the future thanks to the skill and hard work and care I have received so far.They have all been just Brilliant and I thank the teams from deep within my heart.Nick Wotton To add to my review,I wish to express my thanks to the staff ,nursing and at reception.Once again they treated me so well and were helpful and welcoming.It really so far been such a good experience at Mount Stuart and I am progressing very well after surgery with a new hip.
Mount Stuart Hospital - Friday, 9 October 2026 -
Excellent.
Mount Stuart Hospital - Tuesday, 6 October 2026 -
I am so glad I chose the Mount Stuart to do my knee arthroscopy. All staff from reception to nurses to doctors to consultants were exceptionally friendly and reassuring the entire time. My procedure was a day case and I was treated so well from start to finish. Highly recommended 👌
Mount Stuart Hospital - Friday, 2 October 2026 -
A nice hospital to come and have treatment
Mount Stuart Hospital - Friday, 2 October 2026 -
I do not have a single complaint. Couldnt have had a better experience
Mount Stuart Hospital - Friday, 2 October 2026 -
First class care
Mount Stuart Hospital - Friday, 2 October 2026 -
Looking tired in places
Mount Stuart Hospital - Friday, 2 October 2026 -
Had a hernia repair carried out at Mount Stuart and cant praise the staff highly enough. From the reception right through to the nurses, anesthetist and consultant I was treated with respect and compassion. Felt extremely confident and safe in the treatment I was receiving and everything was very efficient. First class service, thank you all so much.
Mount Stuart Hospital - Thursday, 24 September 2026 -
This was a hospital visit,I parked in the main car park no problem.The staff were very helpful and unrushed.There is a waiting area and seating,also s ramp for access. A pleasant visit.
Mount Stuart Hospital - Wednesday, 23 September 2026
