Patient Feedback
We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.
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I had a very positive experience at the hospital and would like to thank all of the staff involved in my care. Everyone I encountered was incredibly kind, welcoming, and professional, which made the whole experience much more comfortable and reassuring. I felt well informed at every stage, with staff taking the time to explain what was happening and making sure I was at ease throughout. It was clear that patient care and communication are taken very seriously. The hospital itself was clean, calm, and well organised, and even the food was great, which was a pleasant surprise during a hospital stay. Overall, I couldn’t have asked for better care and support. A huge thank you to all the wonderful staff who made the experience so positive.
Mount Stuart Hospital - Thursday, 12 March 2026
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Total knee replacement last week 26th march. NHS. From the time I came in until I left I felt at ease everybody was calm & reassuring.MR GORDON ANDREW HIGGINS & his team including the anaesthetist team are first class they put you at ease explaining what will happen before during & after surgery thank you. All staff on ward are excellent no stress at all working as a team nothing to much trouble for them thank you all.thanks to LISA EVE JULIE ANNA (LIZ ward receptionist) NICK (SOPHIE physiotherapy MARION FOR MY DISCHARGE .Also a big thank you to WILL for taking care of my wound dressing when it weeped thanks again will 🤞for dressing day won’t be long.Wonderful to have phone call after discharge to see how you are doing. First class hospital would definitely recommend. Questionnaire about how to improve anything in ward. Nothing needs doing. (IT IS NOT BROKEN SO DON’T FIX IT)
Mount Stuart Hospital - Saturday, 7 March 2026
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I would recommend Mount Stuart for anyone. Every staff member I have met has been extremely friendly, knowledgeable, and helpful. I've had two surgeries here and both times the staff have been wonderful throughout. They never made me feel like anything was too much for them and I just really appreciate their calmness when undergoing something so vulnerable.
Mount Stuart Hospital - Tuesday, 3 March 2026
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Excellent
Mount Stuart Hospital - Monday, 2 March 2026
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The whole experience at Mount Stuart was superb
Mount Stuart Hospital - Wednesday, 25 February 2026
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Most enjoyable stay the staff were excellence and the food was very enjoyable
Mount Stuart Hospital - Wednesday, 25 February 2026
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First Class
Mount Stuart Hospital - Monday, 23 February 2026
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I recently underwent surgery at Mount Stuart Hospital. The entire experience was made better by the excellent support I received throughout the process. Staff were busy but always approachable, helpful, and reassuring, making what could have been a daunting experience feel well organised and comfortable. I am extremely grateful for the care I received at the hospital.
Mount Stuart Hospital - Thursday, 5 February 2026
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I'd rate my experience very highly. I felt safe and well looked after by everyone. From the Reception team, to the Surgeon, Anaesthetic team, Theatre team, Recovery nurses the Ward staff, and the catering and the cleaners, everyone was lovely, professional and kind. I'm very grateful.
Mount Stuart Hospital - Thursday, 5 February 2026
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I was very happy with care I received ahead of, and immediately following my procedure.
Mount Stuart Hospital - Tuesday, 3 February 2026
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I cannot fault the hospital, I recently had a breast augmentation and I was treated like royalty, the rooms are clean and modern, the staff are lovely, and the food is amazing! Can not fault it.
Mount Stuart Hospital - Tuesday, 3 February 2026
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Had partial knee replacement here, it was OK...... there was an admin mare between all parties which meant i had to pay for the op myself. The care was the care, nothing really stood out that woudl make me say kick teh NHS into touch as these guys are ace, it was just...... OK...... and definately quicker
Mount Stuart Hospital - Friday, 30 January 2026
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My short stay at Mount Stuart Hospital for surgery was marked by the care and consideration of the staff. I was exceptionally well looked after by the nurses and caterers. My only gripe was that, post op, I could not do justice the excellent food provided.
Mount Stuart Hospital - Tuesday, 27 January 2026
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Successful surgery to remove gallbladder. No complications, or side effects other than what is expected with the type of surgery. I was looked after at every stage. The nurses were fantastic, as were the doctors. I felt really safe (surgery nerves). The hospital was very clean, professional and a genuinely nice place to go for surgery.
Mount Stuart Hospital - Tuesday, 27 January 2026
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I had a total knee replacement last week with a spinal block. My whole experience was a great pleasure and has already brought life-changing results. I am looking forward to my other knee matching up to the first! Firstly I must offer my sincere gratitude to Mr Gordon Higgins, (now viewed by me as a god!), whose outstanding expertise has given me hope for the future. I am also hugely grateful to the anaesthetist (I didn’t catch his name) who diagnosed my sleep apnea. Now I have a CPAP machine he might well have prolonged my life. I was so relaxed in the theatre that I happily dozed off during the surgery. I was not sedated and felt completely at ease. The entire staff are worthy of praise: each and every nurse showed warmth and empathy. The chefs even catered for my ketogenic diet! The food was delicious. I was lucky enough to be allocated this hospital on the NHS. Despite not paying anything for my care, I was treated like a princess.
Mount Stuart Hospital - Tuesday, 27 January 2026
