Following the lifting of restrictions by the Government, we would like to reassure all our patients that the way we interact with you will not be changing. All staff and consultants will continue to wear face coverings and maintain social distancing, and we require our patients and visitors to do the same, so that we are all protected.

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Legal and Regulatory

Care Quality Commission (CQC)

All Ramsay hospitals are regulated by the CQC. For detail of our registrations, please visit the CQC’s website which contains details of all hospitals operated by Ramsay Health Care UK Operations Limited, including details of CQC inspections. 

From 1 April 2015, all CQC-regulated providers are also required to display their CQC rating on their website. 

IR35

From 6 April 2021, the rules for engaging individuals through personal service companies are changing. Ramsay UK will be responsible for determining whether the off-payroll rules (also referred to as IR35) apply to services being provided by a contractor through a personal service company to Ramsay UK.

If the off-payroll working rules apply, contractor’s fees will be subject to tax and National Insurance contributions.

Ramsay is required to issue all contractors (who currently provide their services through a personal services company) with a Statement Determination Statement. Contractors are able to dispute the Status Determination given to them if they disagree with it. Further details on disagreeing with your Status Determination Statement can be found here.

Monitor

As a provider of NHS services, we are required to be licensed by Monitor, the regulator for providers of NHS-funded services. Information about the Monitor provider licence can be viewed on Monitor’s website. Further details of our Monitor provider licence can be viewed here

Competition and Markets Authority (CMA)

Following its report on private healthcare in the UK, the CMA issued the Private Healthcare Market Investigation Order 2014 which places certain obligations on private hospital operators in the UK, including in relation to the publication of certain information on the websites of each hospital. For further details on these publication obligations and links to the information in question, please click here.  

Privacy Policy 

For our privacy policy in relation to our use of personal information that may be collected via our website, please click here.  

Terms and Conditions 

For our website terms and conditions, pleaseclick here

Routine services and amenities

For details regarding our Routine services and amenities, please click here.

Modern Slavery Act 2015

This statement is made in accordance with section 54(1) of the Modern Slavery Act 2015 (UK) and represents the Company’s statement on modern slavery for the financial year ended 30 June 2020. It was approved by the Board of Ramsay Health Care Limited on 14 October 2020 and the Board of Ramsay Health Care (UK) Limited on 20 October 2020. 

Download Ramsay Health Care UK's statement.

Gender Pay Report 

For more information regarding our gender pay report:

Gender Pay Report 2020 - download here

Gender Pay Report 2019 - download here

Gender Pay Report 2018 - download here

Gender Pay Report 2017 - download here

Workforce Race Equality Standard (WRES)

We are committed to the equality and diversity agenda as defined by the protected characteristics of age, disability, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief, sex and sexual orientation. This is demonstrated by our corporate vision ‘The Ramsay Way’ which ensures staff, patients and customers are treated fairly and equitably regardless of their individual preferences and beliefs. For a summary of our findings and recommendations for improvement in respect of  WRES which will contribute to our wider equality and diversity strategy, please view our report here.

2020 Impact Report

This report contains information about the way Ramsay Health Care operates to ensure we are a sustainable and responsible business. This report covers our material sustainability issues that could influence the value Ramsay Health Care creates for our stakeholders over the short, medium and long-term. Information contained in this report covers, unless otherwise stated, the 2020 financial year ending 30 June 2020. This report provides an overview of the performance of our operations in Australia, Continental Europe and the United Kingdom and our joint venture in Asia. The report has been prepared in accordance with the Global Reporting Initiative (GRI) Standards: Core option and has been informed by the Sustainability Accounting Standards Board (SASB) health care sector guidance.

Download our 2020 Impact Report.