Patient Feedback
Hear from our patients talk about their recent experience with us
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Although my stay at the West Midlands Hospital was as a day patient, the experience was excellent, Doctors, Nurses and all staff couldn't have been more informative, helpful and caring. My procedure, on my left knee, was carried out on the 26th May, 2025 by Mr. Kenan Dehne who I cannot speak highly enough. From the first consultation to procedure to post op appointment has been so positive and as a result of the procedure my knee is fantastic.
West Midlands Hospital - Friday, 18 July 2025
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For me one of the attractions of this hospital is its location and the ability to park or be dropped off near the main entrance. The hospital always gives the appearance of being very well run.
Ashtead Hospital - Thursday, 17 July 2025
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very informative and helpful
Ashtead Hospital - Thursday, 17 July 2025
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Rivers Hospital is amazing, offering a first class service. All staff are polite, friendly, courteous and helpful and every single part of the hospital is incredibly clean and modern. On arrival for my operation I felt I mattered. Within minutes a lovely nurse called Daisy came to get me and took me to my room, which was spacious and I had lovely view of a well tended garden. I was made to feel very welcome and she was very reassuring, explaining everything to me and asked if I had any questions. The anaesthetist then came to see me and he was also very reassuring and I knew I was in very good hands. The same can also be said for all the nursing team and the physiotherapists, who then taught me the exercises I needed to do. Even the catering staff were kind and caring. Then there's my surgeon, who has done a remarkable job!! I remember when I first met him at my initial appointment he was courteous, polite and kind. He explained what was wrong and how he could rectify the problem. He showed me my MRI scans and talked me through everything and then asked if I had any questions. At no point was my appointment rushed and then I was given a few weeks to digest what I had been told and to decide whether or not I still wanted the surgery, which I did, and I now have my mobility back and I cannot thank him enough. When I was being discharged, the nursing team ensured I had all the medication I needed, together with my paperwork and advice leaflets etc, all kept together in a little bag. Throughout my stay I felt safe and nothing was too much trouble, even when I needed assistance during the night I had a nurse arrive within seconds of me pressing the buzzer. Not once did I have to ask for pain relief as they made sure I was comfortable at all times. During my pre op assessment, physio appointments and my post op wound check appointment I got the same courteous, kind, polite and helpful treatment. I can and will thoroughly recommend this hospital.
Rivers Hospital - Thursday, 17 July 2025
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Very good hospital all staff are very friendly and professional
Buckshaw Hospital - Thursday, 17 July 2025
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I have 3 spinal operations here in the last 18 months and all the staff and facilities are excellent. I was very nervous for the first operation but after that it wasn't a problem as my experience was that good.
Fulwood Hospital - Thursday, 17 July 2025
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Woodland Hospital is very well organized, the staff are very professional, respectful and polite. The waiting area is very large, comfortable and has a relaxed atmosphere.
Woodland Hospital - Thursday, 17 July 2025
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I had total knee replacement on June 29th under Mr Numan Shah. I am now approaching seven weeks and am more or less fully mobile and pain free. I feel that my treatment throughout the experience has been first class and would like to thank every single person involved for their professionalism and kindness. I would unreservedly recommend Mr Shah and Oaklands hospital.
Oaklands Hospital - Wednesday, 16 July 2025
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I arrived in time and was directed clearly to the radiography department. The staff were very pleasant and engaging. Thereafter I was directed to the outpatient department where details were checked and forms printed. Clear instruction was given on what was required on any subsequent visit. A little too officially, perhaps. Obviously there have been recurring problems experienced at reception.
New Hall Hospital - Wednesday, 16 July 2025
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An efficient welcoming and friendly visit
Fitzwilliam Hospital - Wednesday, 16 July 2025
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No problems at all the whole experience from start to finish was great.
Fitzwilliam Hospital - Wednesday, 16 July 2025
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The hospital is excellent no waiting everything was smooth and professional from start to finish
Fitzwilliam Hospital - Wednesday, 16 July 2025
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Very helpful front desk, clean and tidy waiting room.
New Hall Hospital - Wednesday, 16 July 2025
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Just a brilliant place to go everyone is pleasant and there was no waiting time at all thank you
New Hall Hospital - Wednesday, 16 July 2025
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Overall absolutely fantastic. Thank you all.
Fitzwilliam Hospital - Wednesday, 16 July 2025
