Patient Feedback
Hear from our patients talk about their recent experience with us
-
All staff were professional, friendly and kind. Steve was particularly reassuring and had a lovely sense of humour making me relaxed during the procedure. All staff went over and above. Overall, everyone and everything was excellent. Thank you
Woodthorpe Hospital - Friday, 25 September 2026 -
I recently had hip surgery at Duchy Hospital as a private patient under the care of Mr Mark Norton, and I cannot speak highly enough of the whole experience. From the very beginning, dealing with Mr Norton and his secretary was easy, friendly and efficient. In the lead-up to the operation there was, inevitably, some waiting around, but I was kept informed throughout. Everyone I came into contact with seemed to make it their job to keep me relaxed and reassured. Thankfully, I don't remember much about the operation itself! The care I received afterwards was exceptional. The recovery room was very good, and the gentleman looking after me spent time chatting with me, keeping me relaxed and explaining what was happening before I went up to the ward. Once on the ward, the care really was second to none. Every member of the nursing team was kind, attentive and genuinely caring, both during the day and overnight. Nothing seemed too much trouble. I also have to mention the kitchen and pantry staff. I was following a low-carb vegan diet, which I'm sure isn't the easiest or most standard request in a hospital. It wasn't a problem at all. Rather than simply giving me a menu, they asked me what I would like and somehow managed to provide exactly what I wanted, the photo doesn't do it justice and makes it look dry - it wasn't. I honestly became convinced that someone had gone shopping especially for me! Breakfast was just as good. My discharge was delayed because I developed urinary retention. By this point my wife was with me, and the staff were incredibly kind to both of us. They even offered to make her a meal and made sure she had drinks and anything else she needed. One particular nurse deserves special mention. When I developed the retention, Nicola was incredibly calm, kind and reassuring. I'm very much a "whatever happens, it will be fine" sort of person, whereas my wife is rather more of a worrier! The nurse picked up on that immediately and gave my wife just as much care, reassurance and attention as she gave me. That meant a great deal to both of us. Mr Norton also came back to check that everything was okay and asked to be kept informed about the retention. The on-call doctor, who is available on site 24/7, visited me several times to make sure I was okay. Eventually the problem resolved itself and I was able to go home. From the surgeon and his secretary, to the nurses, doctors, recovery staff and the people behind the scenes keeping us fed and comfortable, everyone played their part. I've had an excellent experience at Duchy Hospital. The standard of care, but particularly the kindness and personal attention from the staff, made what could have been a very stressful experience feel remarkably reassuring. A genuine and heartfelt thank you to everyone who looked after me. You really did go above and beyond.
Duchy Hospital - Friday, 25 September 2026 -
While Mr. Hutton & his team at New Hall Hospital provided excellent surgical care, the experience was made so much easier by Mr. Hutton's secretary Abigail Miles. I was quite anxious about my upcoming procedure and had several emails before and after my procedure with Abigail, following my procedure even after twelve months of no contact at all when i emailed Abigail again regarding a scheduled appointment Abigail came straight back to me with the answer's i was looking for. As a patient Abigail's efficient communication made a huge difference to my overall patient experience. Thank you
New Hall Hospital - Thursday, 24 September 2026 -
Absolutely superb. I went in this week and the service is just spot on. Quick, efficient, kind, caring. I had a sedative so can't recall everyone's name but Patrick booked me in, I think Clive put my canula in and both were so good, lovely people. The nurse who took me through was superb. Thanks for second to non service. I'm very grateful.
Buckshaw Hospital - Thursday, 24 September 2026 -
Had a hernia repair carried out at Mount Stuart and cant praise the staff highly enough. From the reception right through to the nurses, anesthetist and consultant I was treated with respect and compassion. Felt extremely confident and safe in the treatment I was receiving and everything was very efficient. First class service, thank you all so much.
Mount Stuart Hospital - Thursday, 24 September 2026 -
Attended Duchy Hospital for an angiogram, funded by the NHS. All staff made me feel very welcome and put me at ease throughout the day. The consultant (Dr Baricevic) explained everything in detail and made sure I understood all aspects, the theatre staff were efficient and extremely professional, and the 2 nurses who looked after me were so very caring and concerned about my welfare. Special thanks to Martha!
Duchy Hospital - Thursday, 24 September 2026 -
Seen on time, friendly environment.
Winfield Hospital - Thursday, 24 September 2026 -
Exceptional Care! I cannot speak highly enough of Woodthorpe Hospital. From my surgery through to my post-operative care, I received outstanding treatment from the entire team. Every member of staff was professional, kind, compassionate and attentive. I felt genuinely cared for, reassured and supported throughout my entire experience. The nurses were especially amazing and went above and beyond to make sure I was comfortable and well looked after. This is honestly the best hospital experience I have ever had in the UK. I am incredibly grateful to the whole team for their excellent care and professionalism. Thank you, Woodthorpe Hospital, for taking such wonderful care of me.
Woodthorpe Hospital - Wednesday, 23 September 2026 -
This was a hospital visit,I parked in the main car park no problem.The staff were very helpful and unrushed.There is a waiting area and seating,also s ramp for access. A pleasant visit.
Mount Stuart Hospital - Wednesday, 23 September 2026 -
I have just had a shoulder injection to treat my frozen shoulder, the Main Receptionist was very pleasant and welcoming on arrival, the Consultant was knowledgeable and professional. I went straight round for an X-Ray and was seen in minutes and then went straight back in with the Consultant Mr Stanton who booked me for the shoulder injection and explained the procedure. I was called by a very pleasant lady who booked me in for my injection - it was much sooner than I thought it may be. Today I had the injection, once again the X-Ray Receptionist was friendly and kind, the Consultant and nurse were supportive when I explained that I was very nervous of needles, they put my mind at rest and everything was explained to me exceptionally well. I would happily recommend Oaks Hospital to friends and family.
Oaks Hospital - Wednesday, 23 September 2026 -
To be listen to and no negative only kind nice and help
Woodthorpe Hospital - Wednesday, 23 September 2026 -
Always helpful and friendly
Boston West Hospital - Wednesday, 23 September 2026 -
Throughout I felt supported, cared for and listened to. All the staff I encountered were friendly and knowledgeable and were able to respond when I needed help. Communication was always excellent and the hospital has a welcoming atmosphere. I’m very impressed and grateful! Thank you.
Clifton Park Hospital Ltd - Wednesday, 23 September 2026 -
Just a few minutes waiting before the appointment, doctors and staff very friendly
Euxton Hall Hospital - Wednesday, 23 September 2026 -
Excellent location. Plenty of car parking spaces, easy check in process and clean waiting room
Euxton Hall Hospital - Wednesday, 23 September 2026
