Patient Feedback
Hear from our patients talk about their recent experience with us
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I recently had varicose vein surgery at Rivers Hospital and I honestly couldn’t have asked for a better experience. From the moment I arrived, I was made to feel welcome, comfortable and well looked after. The hospital itself is lovely – clean, calm and very well organised, which immediately helped put me at ease. I would especially like to thank my nurse, Annette Matthews, who was absolutely wonderful throughout my stay. She was professional, polite, friendly and incredibly caring. She was more like a guardian angel than just my nurse. Her kindness and reassuring manner made such a difference to my experience. After the procedure, she took the time to show me and explain everything I needed to know about my aftercare, including my dressings and compression stockings, so I knew exactly what I needed to do once I got home. A huge thank you also to my consultant, Mr Jonathan Refson, for his professionalism and excellent care. He took the time to explain the procedure, what to expect and how everything would be carried out, and I never felt rushed when speaking to him. Both he and my anaesthetist came to see me in my room before the operation, talked me through everything and gave me the opportunity to ask any questions. Mr Refson also came to see me afterwards to explain how the procedure had gone and what would happen next. I really appreciated that personal approach and the time he took with me both before and after the surgery. The whole experience, from admission through to discharge, was handled with such professionalism. Having surgery naturally makes you a little apprehensive, but everyone I met at Rivers made the day so much easier and more comfortable than I had expected. It has now been 48 hours since my operation and I’m really pleased with how my recovery is going so far – no bruising, no swelling and no pain. I couldn’t have hoped for a better start to my recovery. I am extremely grateful to Annette, Mr Refson, my anaesthetist and the entire team who looked after me. Thank you all for taking such good care of me. I wouldn’t hesitate to recommend Rivers Hospital.
Rivers Hospital - Tuesday, 8 September 2026 -
Had a finger amputation 2 weeks ago and I couldn't praise the staff enough I was looked after amazing 5 ***** thank you for making my experience more comfortable to deal with
Tees Valley Hospital - Tuesday, 8 September 2026 -
Just want to thank everyone involved at Woodlands Hospital whilst undergoing shoulder surgery. Everyone I encountered was friendly, polite and the treatment/ care was 10 out of ten. My pain after surgery has been minimal and in no doubt is due to the skills and aftercare of the whole team at Woodlands. Apologies I did not catch everyone’s names but special mention to Physio Amrik and all the nurses in the Shoulder surgery department for making the experience as worry free as possible. I would highly recommend anyone considering any type of shoulder surgery to not hesitate with opting for Woodlands. Thanks again Demos
Woodland Hospital - Tuesday, 8 September 2026 -
Had a little operation today at stourside hospital Stourbridge was made welcome from the reception staff the ladies that looked after me all the way to the main people who did my operation and after care absolutely well happy thank you to you all 👍👍
Stourside Hospital - Monday, 7 September 2026 -
I went as an NHS funded patient. Second round of jabs to the neck. Skipping years off waiting lists is invaluable. Tip top service from arriving to departing. Everyone is so nice and appear calm and not stressed out. Nurses, Doctors, receptionists - all fantastic. There is no rushing like at other hospitals. Any questions answered for you on the spot. It's just a nice place to get fast, dependable treatment that you may need quickly.
Renacres Hospital - Monday, 7 September 2026 -
Had a knee replacement surgery end March’26. Was given physio aftercare at Glendon Wood. . firstly with Jess then a final appt with Paulina. Both of these girls were simply amazing .. had so much time , didn’t rush were so knowledgeable and just genuinely lovely people. So lucky to have had such good care here … Thank you
Glendon Wood Hospital - Monday, 7 September 2026 -
I had my gallbladder removed at this hospital through the NHS, and I honestly couldn’t have asked for a better experience. As soon as I walked through the doors on the day of my surgery, I was taken straight to my own private room. I was seen promptly by the nurse and anaesthetist, and shortly afterwards I was taken in for my procedure. There was no waiting around for hours, which made such a difference and helped me feel much more relaxed. All the staff were incredibly friendly, kind, caring and helpful throughout my stay. The room was lovely, and the hospital overall looked very clean, modern and well maintained. I’m genuinely very grateful for the care I received. Having surgery can be a worrying experience, but the staff made me feel comfortable and looked after from the moment I arrived. Thank you to everyone involved in my care. ⭐️⭐️⭐️⭐️⭐️
Springfield Hospital - Monday, 7 September 2026 -
I didnt have to wait long to be seen and all the staff were very polite and professional
Mount Stuart Hospital - Monday, 7 September 2026 -
My visit was excellent. The staff are very friendly and professional. Mr Gill was very professional. If I need any procedure in the future I will gladly put the Oaklands has my 1st choice.
Oaklands Hospital - Monday, 7 September 2026 -
Quite straight forward with registration and background medical history documentation. The consultant already had my X-rays to hand so it didn’t take long to reach a conclusion on the best way to treat my pain problem.
Oaklands Hospital - Monday, 7 September 2026 -
Everything was helpful, swift and a plan in place .
Tees Valley Hospital - Monday, 7 September 2026 -
Good experience overall. The doctor was friendly, professional and very helpful, and everything was dealt with quickly and efficiently.
Tees Valley Hospital - Monday, 7 September 2026 -
Excellent experience discounting little problem with timing
Tees Valley Hospital - Monday, 7 September 2026 -
I honestly cannot fault any aspect of the hospital and its staff. Everyone is so friendly, comforting and professional. I have now had two procedures here bith under general anaesthetic and each visit has been perfect. You really do receive 5 star care
Tees Valley Hospital - Monday, 7 September 2026 -
Easy to get to, hospital clean and tidy and good quality fittings. Staff all pleasant and very happy with how my appointment went.
Tees Valley Hospital - Monday, 7 September 2026
