Clinical
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Viv Heckford

Viv Heckford

Director of Clinical Services

As the Director of Clinical Services at Ramsay Health Care UK, Viv is responsible for the Leadership and strategic direction for clinical services in Ramsay Health Care UK. Viv is also the Caldicott Guardian.

Viv has worked as Group Clinical Director, Governance Director, Matron, and Hospital Director; managed commercial doctor engagement in a large multi-site independent healthcare provider and has project managed the commissioning of a large new independent hospital.

Viv has extensive operational management, clinical, governance and regulatory experience in both the independent healthcare and NHS sectors.

A professionally qualified first level nurse, Viv started her career in the NHS working in the acute sector as first a Staff Nurse and then a Ward Sister in acute medicine and coronary care.

Clinical Excellence

Leadership and excellence in delivering high quality clinical services should be expected when you choose one of our hospitals. We are constantly auditing and reviewing our clinical practice to ensure we can provide the very best clinical outcomes.

All staff are rigorously assessed prior to joining us and we ensure they have the very best experience and training. All staff are trained to deliver the highest possible standards of care and many of our consultants have existing NHS contracts and are only appointed after through vetting by a group of their peers as well as hospital management.

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Our commitment to you, the "Ramsay Way"

Care delivered in privacy, with compassion, dignity and respect:

  • In a safe and clean environment
  • By a friendly, efficient team who ensure you are involved in decisions about your treatment and aim to promote your independence
  • With information that ensures you are well-informed about your choices, provided in a way that you can understand
  • By staff who are aware of, understand and recognise your social and cultural diversity, values and beliefs
  • With priority given to good clinical practice supported by modern technology and equipment
  • In surroundings designed to promote well being and comfort

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Quality and Safety

Ramsay Health Care have built a high reputation for standards of quality care, we aim for continuous quality improvement in everything we do.

All Ramsay Health Care Hospitals are audited by the Care Quality Commission.

Care Quality Commission

The Care Quality Commission take responsibility for the registration and inspection of private and voluntary healthcare establishments, including independent hospitals. See all of our CQC ratings:

Care Quality Commission

Award Winning Healthcare

Ramsay Health Care UK pride themselves in delivering high quality healthcare and have received the following industry awards as recognition in the past few years:

  • LaingBuisson Awards 2021: Healthcare Outcomes Winner
    Ramsay Health Care received this outstanding achievement through supporting the implementation of an evidence based professional accountability framework across the organisation.
  • National Joint Registry (NJR) Annual Quality Data Provider Certification 2021: Awarded for Commitment to Patient Safety
    Ramsay Health Care was named the first independent sector organisation to achieve NJR status across all sites, with each successfully reaching standards of excellence in a national audit programme assessing data quality
  • Leading Healthcare Awards 2020: National Award for Innovation in Patient Safety
    Ramsay Neurological Services were awarded for their innovative patient safety, Ramsay Neurological Services Early Warning Score (NSEWS) to help recognise the deteriorating neuro resident.

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