Private Patient Account Manager

We understand that coming into hospital can be a stressful and worrying time and our aim is to make it as easy and straightforward as we can. Jodie Herbert, our Private Patient Account Manager will support our private patients through every stage of their care from referral to discharge and can help with a range of things, from insurance claims, to transport and anything in between.

Priority Appointments

In essence, paying for your treatment means that you are treated at your convenience rather than to fit in with the NHS. Private patients can choose when they have their treatment, which can make a real difference. For some this simply means being seen as quickly but for others it’s simply about being able to choose a time which fits into their lifestyle. Perhaps you want to be treated in good time to be able to recover from your operation for a special event like a wedding or a holiday. Others find that due to work commitments, the uncertainty of when they will get their appointment or operation causes problems, especially for those who run their own business.  Jodie can help arrange all of this for you ensuring that your personal circumstances are taken into consideration.

Choose your Consultant

Mount Stuart Hospital works with more than 70 consultants in range specialties from Orthopaedics to Gynaecology, ENT to Dermatology and so much more.  Private patients can choose the consultants they wish to see unlike NHS patients are not given a choice of consultant, or they may be treated by a member of a consultant’s team rather than the named consultant. Jodie can talk you through your options and help find you the Consultant whom will remain dedicated to your care throughout your stay and will provide follow-up consultations once you leave hospital.

More affordable than you might think

Private healthcare enables choice, convenience and an experience designed around you and your needs. Plus it’s more affordable that you may think. Mount Stuart Hospital offers a TOTAL COST™ care package for many treatments giving a total price for treatment without any unexpected extras. Interest free finance is also available to spread the cost, please visit Zebra Finance for more information.

Private Medical Insurance

If you have private medical insurance and you aren’t sure how to claim, what codes to use or you have any questions, Jodie can support you and even contact the insurers on your behalf.

Exceeding Expectations

Throughout your stay nothing is too much trouble, Jodie is based on-site can be contacted directly.  She would be happy to visit you to ensure that your expectations are being met and act upon anything that needs adjusting. To help you get back to everyday life as soon as possible, our priority discharge commitment means you won’t have to spend a moment longer in hospital than is absolutely necessary. 

If you have any queries about private treatment at Mount Stuart Hospital, please give Jodie a call on 01803 321 633 or email her direct on

You're in control

Flexible payment options

to suit you


0% Payment Plans

Spread the cost of your treatment with fixed, monthly payments over a time period to suit you.

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Self-funding Patients

We offer an alternative range of ways to pay, so you can choose which one best suits you and your finances.

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Private Medical Insurance

Use your private medical insurance to fund your treatment through our simple referral process.

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