The Westbourne Centre has been recognised by Reputation for using consumer feedback to deliver on brand promise.
The Westbourne Centre has been recognized by Reputation, a global leader in reputation performance management, with its 800 Award.
A top recognition for location-level businesses with best-in-class brand reputation, Reputation’s 800 Award highlights organisations that go above and beyond in delivering on brand promise by listening to and acting on feedback from their consumers.
Harry Wallace, Hospital Director at The Westbourne Centre says: "I'm immensely proud of our staff for earning this award, and equally grateful to our wonderful patients who inspire us to deliver the best service possible. We extend our heartfelt gratitude to Reputation for recognizing the values and ethos we passionately strive for at The Westbourne Centre. This accolade reinforces our unwavering commitment to creating a meaningful and positive experience for our patients."
Locations that win the 800 Award consistently, collect, analyze and apply consumer feedback, utilising it to make data-driven decisions. The Westbourne Centre was recognised with the 2024 800 Award.
Liz Carter, Reputation’s Chief Marketing Officer says: “In a world where consumers are making purchasing decisions based on what they see and hear in their local communities and online, delivering on brand performance is more important than ever. The Westbourne Centre has demonstrated its commitment to evolving alongside its customers by prioritising their needs and taking action based on what they are saying across online reviews, rating pages and on social media. On behalf of Reputation, I extend an enthusiastic congratulations to The Westbourne Centre for its commitment to understanding consumer feedback and acting on it.”
To determine 800 Award honorees, Reputation pulls a list of the Reputation Scores for every business location on the Reputation platform. Those that are honored will have achieved a score of 800 or higher due to their focus on high customer satisfaction throughout the past year.
The Reputation Score is a proprietary tool that measures review sentiment, volume, spread, recency, response, and length, along with brand reach and health, social engagement, business listing accuracy and search impressions. For more information, please visit reputation.com/800-award.
Click here to hear from some of The Westbourne Centres patients.