Patient Feedback
We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.
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I had a great experience with Tim and Rachel with respect to my Wisdom Tooth Extraction. Tim was informative, knowledgeable, and really helped keep me at ease throughout the process. Rachel was on hand and efficient, always extremely polite, and kept me well informed every step of the way. Both of them made the experience much more comfortable and smooth. Highly recommended! I will be returning in a few weeks for my second extraction!
The Westbourne Centre - Friday, 25 July 2025
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I think the healthcare assistants, pre-op, theatre staff and recovery staff are truly amazing. The reason I can't give the full 5 star rating is due to the rude receptionist the young black girl with the large piercing on her nose. I thought she was having a bad day the first time I arrived for my eye operation, no smile just said name stern and then go take a seat, because I was nervous about my eye surgery I didn't focus too much on it, however when I went yesterday for my post eye check up. She ignored me. Didn't acknowledge me to say I will be with you in one moment, (this is how we would acknowledge customers at Boots pharmacy counter) She then looked up with a Hilter look on her face no smile asked my name then rudely pointed with her arm go and sit over there! What professional speaks and points like that? Especially to private paying patients like myself I pay her wages she should remember that before behaving in a New Jack City getto style. I informed a member of staff about her disgusting behaviour and I will be making a formal complaint about her as this type of unprofessional behaviour will let the rest of the team down who work so hard there and for people like myself who have surgeries before hand it isn't very nice as you arrive already nervous as it is. I am also disabled so this makes disabled people like myself have a meltdown or panic attack which I want to avoid. It doesn't cost anything to smile and be polite if you can't do that why be a front desk receptionist? Get a job where you can work home instead with your miserable face so you don't upset others!
The Westbourne Centre - Thursday, 24 July 2025
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I recently had a procedure carried out by Dr. Allan Attard and Nurse Rachael, and I honestly couldn’t have asked for a better experience. From the moment I arrived, both of them made me feel completely at ease. They were incredibly down to earth, welcoming, and genuinely took the time to explain everything clearly without rushing. What really stood out to me was how funny and light-hearted they were — it made such a difference to the whole experience. They struck the perfect balance between professionalism and friendliness. I’d also like to give a special mention to The Westbourne Centre itself — such a clean, well-organised and calm environment that instantly makes you feel comfortable.Dr Attard and Nurse Rachael are absolute assets to the team there, and it’s clear they care deeply about their patients. They Deserve a pay rise! I’m very grateful for the care I received and wouldn’t hesitate to recommend both them and the Westbourne Centre to anyone looking for genuine, high-quality care in a supportive setting. - Mr Ali
The Westbourne Centre - Monday, 14 July 2025
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I’ve had both my bottom wisdom teeth removed by Mr McMillan, he explained everything really well and kept me calm. I have had complications afterwards the first one being dry socket which was seen to and sorted by another dentist who was wonderful. The second was an abscess but the lady who helped me was lovely and kind and made sure the QE was aware I may need to attend. The reception staff have always been pleasant and after the abscess made sure I had calmed down to drive home. But extra mention is to the nurse who held my hand and then was on call via the out of hours number - she was amazing and reassuring. Overall the staff here have been outstanding and although I’ve had complications I think they were just unfortunate. I wouldn’t doubt the care that every team member has shown and I wouldn’t worry if I had to return (hopefully I don’t!)
The Westbourne Centre - Sunday, 29 June 2025
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Would like to thank all the staff and doctors especially Dr Ali at the Westbourne centre. Procedures carried out were efficient and professional, the centre is very clean and well looked after ,would recommend the practice to anyone needing surgery
The Westbourne Centre - Sunday, 15 June 2025
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Best surgery
The Westbourne Centre - Wednesday, 11 June 2025
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Had my wisdom tooth pulled out today and I can say i have never felt more comfortable and safe. The surgery has a warm welcome with smiles that would greet you as soon as you enter. The dental nurse who assisted me into the surgery room was kind with warm smile and Dr Mcmillan was a fantastic doctor who explained the procedure to me step by step before and after the surgery. 1000% would recommend this surgery and thank you Dr Mcmillan and the staff of Westbourne centre
The Westbourne Centre - Tuesday, 3 June 2025
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After much deliberation I decided to use the services of Mr Cheung. I have hooded eyelids which I feel make me look aged, sad and a tired appearance. Mr Cheung took the time to discuss different treatment options. In his professional opinion, we both thought an upper lid blepharaphasty would be a suitable procedure. As my right eye was more closed than the left, Mr Cheung recommended ptosis along with the blepharaphasty. Mr Cheung spent a considerable length of time thoroughly measuring each eye and taking photographs. I was impressed that he was very meticulous. On the day of surgery, I felt nervous. Mr Cheung and his team members were absolutely amazing, putting me at ease before and after the surgery. The surgery was done under local anaesthetic. Just a slight pinch but bearable when the local anaesthetic was injected around the eye area. The surgery itself was painless, completed within 1 hour without any issues. I received an email from Mr Cheung later that day checking how I was feeling. A nurse also rang to check on me. I was extremely impressed by the post operative care. The healing process was very quick, only very slight bruising on day 2 and 3 but no pain. Stitches were removed a week later by Mr Cheung. I returned to work on the 9th day. The post-op recovery was quicker than I had anticipated. As a consequence of the procedure I look less tired and no more sad eye appearance. The scars have faded. I am extremely happy with the outcome of my procedure. Mr Cheung and his team were absolutely fantastic. I was treated with respect and received care from very professional and understanding people. Mr Cheung, in my opinion, is a very professional, down to earth, genuine man and an excellent skilful surgeon. I would highly recommend Mr Cheung without any reservations to anyone requiring a similar procedure. Thank you Mr Cheung and his team members. Private patient at Westbourne Centre Surgery 15/Jan/2025 From Northern Ireland
The Westbourne Centre - Friday, 30 May 2025
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Excellent staff Everything explained Mr Evans superb
The Westbourne Centre - Saturday, 24 May 2025
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Exceptional service, from beginning to end 5*, thank you.
The Westbourne Centre - Thursday, 1 May 2025
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Whole experience was very friendly and things were explained properly
The Westbourne Centre - Wednesday, 30 April 2025
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Tim Martin and his team are best I was very scare and nervous when I come the dental but I never feel Any pain teeth removal thank you so much you make me happy ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️❤️
The Westbourne Centre - Thursday, 17 April 2025
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Very nice facilities to go along with the wonderful staff. Environment was professional and hygienic but comfortable.
The Westbourne Centre - Sunday, 13 April 2025
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I would like to say thank you to all the team at the westbourne centre for their kindness and professionalism during my recent visit. I would especially like to thank Dr Ali for for going above and beyond in my opinion. I would highly recommend he is the best by far. 7*
The Westbourne Centre - Wednesday, 12 March 2025
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Had an appt with Miss Grant and her lovely dental nurse for wisdom teeth removal. I’m a very nervous patient but felt extremely well looked after and reassured. Can’t praise them enough and really grateful. Can’t recommend them enough. Every encounter with the staff at the Westbourne Centre was positive. Very grateful - thank you xx
The Westbourne Centre - Tuesday, 4 March 2025
