Patient Feedback
We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.
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Wonderful service, very kind helpful staff. I had a root of a tooth removed by Mr Attard who put me at ease with his professional treatment. Highly recommend.
The Westbourne Centre
Monday, 9 December 2024 -
Mohs Surgery at Westbourne I have just completed a medical procedure called Mohs Surgery to remove a lump in my nose. The surgery was carried out at Westbourne on a Saturday. My surgeons (two) and nursing team (four or five) were absolutely amazing. The number and caring natures of every member of staff was extremely reassuring. Nothing was rushed or too much trouble. On the day of my surgery, I arrived to a comfortable waiting room with a good coffee machine. The surgery involved carefully removing the lump with the minimum of excess tissue then testing in a lab to see whether anything had been left behind. If so, returning for another go (and so on). Once all removed, reconstruction to address the hole in my nose. I was very lucky that the removal procedure was successful in one step. Things that I really appreciated included: a damp towel over my eyes to protect against the light during the procedure, really slow and patient approach by the surgeons as they injected anaesthetic to minimise pain, a nurse's hand to hold, gentle and respectful dialogue between the team during the surgery, a nurse taking me back to the waiting room, making me a drink and stopping to chat to make sure I was OK. Attending again after nearly a week to have stitches removed, the same kind care and attention was shown by another member of the team with the same supporting nurse (and hand) offered. Time to talk and explain before and after the procedure. In a nutshell, absolutely nothing was rushed and my feelings were at the centre of every step in the process. I had the feeling of being surrounded by capable and caring professionals at every stage. Thank you Wesbourne team. I will definitely recommend you.
The Westbourne Centre Saturday, 7 December 2024
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I had a tooth removed at the Westbourne recently by Mr Tim Martin. The whole process was perfect and quick. Thank you Tim and the staff at the Westbourne and I did go home an watch the BBC programme Surgeons: At the edge of life which Tim appeared on. Truly amazing and very privileged to have Tim do my extraction. Thank you.
The Westbourne Centre
Saturday, 23 November 2024 -
I had a referral for the removal of two wisdom teeth. All staff were professional and friendly, Miss Grant was the best dentist I have encountered. I felt so at ease, Miss Grant was informative and avoided cutting my gum after I asked, even though it was likely to be unavoidable because of how much my gum had grown back over one of the problem teeth. I was afraid and she made sure to do the extraction as quickly as possible. Thank you so much!
The Westbourne Centre
Thursday, 21 November 2024 -
The reception, the nursing staff and the dentist Mr Martin, you were all so polite and caring, which made my tooth extraction easier to bear. Thank you all so much. Roger
The Westbourne Centre
Saturday, 16 November 2024 -
Fantastic treatment for my lens replacement surgery . Mr Wevill is an amazing surgeon , and lovely person , the staff are lovely . I couldn't have been treated any better . I had both eyes done at the same time and it's transformed my life . The surgery was completely painless and I was kept informed at all times. The aftercare is first class, with phone calls after surgery letting me know to call at any time if I needed and to check up on me . I highly recommend them.
The Westbourne Centre
Friday, 15 November 2024 -
I wanted to express my heartfelt gratitude to mr Nishikawa and the entire team for the care I received through out my cosmetic surgery journey. From the initial consultation to the follow-up appointments, every step of the process was handled with the upmost professionalism, kindness, and expertise.mr Nishikawas talent is truly remarkable. The results have exceeded my expectations,and I couldn’t be happier with the outcome. It’s clear that he has a genuine passion for his work, as it shows in the precision, attention to detail, and dedication to achieving fantastic results. Beyond the surgery itself, the aftercare was brilliant. I felt fully supported and informed at each stage of my recovery, with every question and concern addressed promptly and thoroughly. It made all the difference to know I was in such capable hands. Thank you once again to Mr Nishikawa and the wonderful staff for making this experience so positive. I am incredibly grateful and would highly recommend your clinic to anyone considering cosmetic surgery. Warm regards, Kim Williams x
The Westbourne Centre Saturday, 9 November 2024
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Absolute 1st class service. Friendly,warm,and so professional.
The Westbourne Centre
Friday, 1 November 2024 -
I had to have a broken root canal removed. The surgeon was amazing and it was done so quickly. All the staff are lovely.
The Westbourne Centre
Tuesday, 22 October 2024 -
I recently had some extractions done by Mr. McMillan and his team, and I couldn’t be more impressed. Mr. McMillan was brilliant—he took the time to explain the entire process clearly and put me at ease from the start. The procedure itself was efficient, and I felt like I was in very capable hands the whole time. His dental nurse was equally fantastic, she was kind and supportive throughout the appointment. Together, they made what could have been a stressful experience much more manageable. Highly recommended!
The Westbourne Centre
Tuesday, 22 October 2024 -
Difficult to find and access
The Westbourne Centre
Friday, 18 October 2024 -
Had to have surgery yesterday. It was delayed by quite a while but the staff made it much better. The theatre staff were so lovely! Lisa / Linda were great and go above and beyond! the nurses, theatre staff, anaesthetist and the surgeon where all very nice and comforting and made me feel at ease the whole time. Thank you!
The Westbourne Centre
Tuesday, 1 October 2024 -
Amazing from start to finish, Mr Price, Lisa and Carroll, thank you thank you thank you. (And all other staff members in the theatre room) I cannot thank you all enough! You all put me at ease start to finish, reassured me and made the whole journey less worrying for me. THANK YOU AGAIN! We are lucky to have people like all of you in this world, thank you!!!!!
The Westbourne Centre
Friday, 27 September 2024 -
I would give 10 stars if I could. Every single staff member I come across here is so friendly and helpful, they really knock the stigma of feeling uncomfortable with dental appointments. I am extremely grateful for Miss Grant especially and her team (forgot her nurses name with the blonde hair who assisted in my wisdom tooth removal, but she was amazing too!) incredible ladies, extremely knowledgeable and it’s such a nice feeling to have somebody who listens to your concerns and actually goes out of their way to help you. I didn’t feel anxious at all from the x rays to the procedure, all thanks to the staff here. I could not praise Miss Grant especially enough, thank you so much.
The Westbourne Centre
Wednesday, 11 September 2024
