Quality Outcomes

We take the views of our patients very seriously and use their feedback to continually develop and improve our services.

All feedback from patients regarding their experiences at Buckshaw Hospital are welcomed and inform service development in various ways dependent on the type of experience (both positive and negative) and action required to address them.

All positive feedback is relayed to the relevant staff to reinforce good practice and behaviour – letters and cards are displayed for staff to see in staff rooms and notice boards. Managers ensure that positive feedback from patients is recognised and any individuals mentioned are praised accordingly.

Feedback regarding the patient’s experience is encouraged in various ways via:

• Continuous patient satisfaction feedback via a web based invitation

• Hot alerts received within 48hrs of a patient making a comment on their web survey

• CQC patient surveys

• Friends and family questions asked on patient discharge

• Written feedback via letters/emails

• PROMs surveys

This Quality Account is Buckshaw Hospital's annual report to the public and other stakeholders about the quality of the services we provide. It presents our achievements in terms of clinical excellence, effectiveness, safety and patient experience and demonstrates that our managers, clinicians and staff are all committed to providing continuous, evidence based, quality care to those people we treat. It will also show that we regularly scrutinise every service we provide with a view to improving it and ensuring that our patient’s treatment outcomes are the best they can be. It will give a balanced view of what we are good at and what we need to improve on. Read our Quality Account for 2022 / 23 here.