Patient Feedback

We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.

Very professional yet caring and compassionate

New Hall Hospital - Friday, 3 October 2025
I was seen immediately (although it was a 9am appointment). The building is clean and well maintained and the staff professional yet friendly.

New Hall Hospital - Friday, 3 October 2025
Have used New Hall Hospital before and would highly recommend it

New Hall Hospital - Tuesday, 30 September 2025
I've just had nerve root steroid injections. A first class experience from arrival. Great instructions and communications, easy parking, a polite welcome with no waiting, shown to the room promptly and given clear instruction by the staff and consultant. All very professional and friendly, and spotlessly clean throughout. Later escorted back to our car. If only all hospitals were like this.

New Hall Hospital - Monday, 29 September 2025
Unfortunately my operation was delayed due to Mrs Freeman running late. Being my operation was under a local anesthesia, It would have been more convenient to have had a later admission time, considering where I was on the list & only having a local.

New Hall Hospital - Sunday, 28 September 2025
A bit of a "rabbit warren"!

New Hall Hospital - Friday, 19 September 2025
Easy to park, very helpful staff, highly recommended.

New Hall Hospital - Thursday, 18 September 2025
Everyone was friend and helpful. I wasn't rushed. Questions were answered and well explained

New Hall Hospital - Wednesday, 17 September 2025
10/10 everyone extremely nice and all very helpful

New Hall Hospital - Monday, 15 September 2025
Have just had my 2nd cataract done today under the care of Dr Morales and his excellent team, all very helpful and caring. Warm greeting from receptionist on arrival. All in all exceptional care from start to finish. Thank you. Would highly recommend.

New Hall Hospital - Saturday, 13 September 2025
Every single person involved in my care, both at the time of my operation and in my recovery period at home, has been totally sympathetic and understanding, and not just the medical tam, but the catering staff and the Manager who brought me a bowl of fruit when I remarked that I was missing my daily fresh fruit - amazing! The follow-up to my surgery was a case in point: I had severe pain, then an infection in my wound. The nursing staff checked on me regularly by phone, and called me back if they were concerned. Finally, the physio team got me back on my feet, again with sympathy and understanding - and occasional firmness! Thank you New Hall!

New Hall Hospital - Saturday, 13 September 2025
I found reception area easy to find! The staff were all friendly, made me feel comfortable. We’re very helpful in taking me to areas of the hospital I needed to go. Surgeons put my mind at ease, explained everything about the procedures. Even went above & beyond, as I live out of the area. They deserve full star rating!

New Hall Hospital - Friday, 12 September 2025
Everything was good

New Hall Hospital - Thursday, 11 September 2025
Unfortunately for me, I am a regular visitor to a New Hall. To the extent that I wonder whether I will be charged second home taxation status. However, it is always a joy. The staff are concerned, attentive and informative..

New Hall Hospital - Thursday, 11 September 2025
I've already recommended to people who I've encountered with knee problems to book in with Leo. I'm very happy with the outcome and has given me a new lease of life!

New Hall Hospital - Thursday, 11 September 2025

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Patient Feedback

Patient Feedback

We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.

Very professional yet caring and compassionate

I was seen immediately (although it was a 9am appointment). The building is clean and well maintained and the staff professional yet friendly.

Have used New Hall Hospital before and would highly recommend it

Unfortunately my operation was delayed due to Mrs Freeman running late. Being my operation was under a local anesthesia, It would have been more convenient to have had a later admission time, considering where I was on the list & only having a local.

A bit of a "rabbit warren"!

Easy to park, very helpful staff, highly recommended.

Everyone was friend and helpful. I wasn't rushed. Questions were answered and well explained

10/10 everyone extremely nice and all very helpful

Have just had my 2nd cataract done today under the care of Dr Morales and his excellent team, all very helpful and caring. Warm greeting from receptionist on arrival. All in all exceptional care from start to finish. Thank you. Would highly recommend.

Everything was good

Unfortunately for me, I am a regular visitor to a New Hall. To the extent that I wonder whether I will be charged second home taxation status. However, it is always a joy. The staff are concerned, attentive and informative..

I've already recommended to people who I've encountered with knee problems to book in with Leo. I'm very happy with the outcome and has given me a new lease of life!

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