Patient Feedback
We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.
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Absolutely fantastic care from start to Finnish !! Wonderful caring and hardworking staff from every department, I feel so lucky to have had my recent spinal surgery here, I cannot fault the care I had, it was outstanding!! Nothing was ever too much trouble, every member of staff I met were so kind and professional. Here’s to a pain free future, thank you so much New Hall xx
New Hall Hospital - Tuesday, 14 July 2026 -
5 Star service to all the New Hall staff. I have just returned home after having an extended spinal fusion revision. My Consultant is Mr Paul Davies who is an absolute darling,extremely professional,truly an amazing surgeon,from my heart I thank you for all the “fishing” around you have done on my back, you are an incredible person. 😇 The anaesthetist cared for me so well I can’t even remember going to sleep!! Thank you to all the recovery nurses who tolerated the odd naughty word from me,🫣 Thanks to all of the awesome staff who gave me such great care in Bed 3B. And all the night staff who looked after me so well. A special thank you to Nurse Evie who gave me exceptional care,kept my pain under control and is a very kind gentle caring nurse,all my needs were taken very of good care off.😊 Salvador thank you for making me smile, your care was also exceptional and I appreciate everything you did for me. The hospital is spotless, and I thoroughly recommend this hospital to anyone.! The 2 chaps who brought me food and drinks every day are lovely nothing was any trouble, food was great,and tea came with my favourite ginger biscuits 🍪 thanks ☺️ New hall hospital is spotlessly clean and I would recommend this to anyone. I was admitted with ease and the receptionist greeted me with a lovey smile. 😀 Overall I can’t thank each and everyone of you enough,your care is outstanding and you are all such a happy bunch of caring souls. Thank you for looking after me I really appreciate your kindness you are all wonderful.
New Hall Hospital - Saturday, 4 July 2026 -
I would like to say a big thank you to the team at New Hall hospital. They looked after me very well and everything was clean and tidy. Very friendly staff and very informative to what I was having done. Would definitely recommend.
New Hall Hospital - Saturday, 27 June 2026 -
Excellent communications from the start of the process of referral. All staff are very professional and efficient and attentive to the care of the patient and of visitors. There is a lovely atmosphere at the hospital with smiling staff who appear to enjoy their jobs and take pride in offering an excellent service. The hospital is quiet and very clean, with very good parking. The catering provision is very high quality and all the staff who support activities on the ward are helpful and friendly. My mum had spinal surgery and her treatment from the start of her visit to discharge was exemplary. We would thoroughly recommend New Hall hospital, in all respects.
New Hall Hospital - Friday, 26 June 2026 -
⭐⭐⭐⭐⭐ Outstanding Care from Start to Finish I would like to express my sincere thanks to everyone at New Hall Hospital for the exceptional care I received during my surgery yesterday (24th of June) From the moment I arrived, I was made to feel welcome by the lovely lady on reception,. Check-in at reception was quick and efficient, and I was asked to wait in the reception area until a member of the nursing team came to collect me. Shortly afterwards, I was greeted by Judy, one of the staff nurses who looked after me throughout my stay. She was warm, friendly and welcoming, answered all of my questions, and showed me to my cubicle where I would be based before and after my surgery. The admissions nurse then came to see me and carefully explained everything that would happen during my stay. She told me I would meet both my surgeon, Mr Jonathan Quayle , and the anaesthetist beforehand so they could explain the procedure in detail and answer any questions I might have. Throughout the day, I was kept fully informed about what was happening and given regular updates on the approximate time of my operation. Mr Quayle came to see me, explained the procedure thoroughly, went through the consent form with me, and ensured I was completely happy before proceeding. He answered all of my questions and gave me great confidence going into surgery. The anaesthetist was equally approachable and reassuring, helping me to feel calm and at ease. About an hour and a half later, Paul, one of the theatre staff, came to collect me. He completed the final pre-surgery checks before walking with me to theatre, which was only a short distance away. Once there, I was again greeted by the anaesthetist, who explained exactly what he would be doing before I was put to sleep under a general anaesthetic. Following my operation, I was looked after in recovery by Sarah. She was exceptional kind, caring and compassionate throughout. During my recovery, I experienced a hypoglycaemic episode, and my blood sugar levels dropped, leaving me feeling confused. Sarah recognised what was happening immediately, acted quickly, and reassured me throughout. Her professionalism, compassion and prompt care were greatly appreciated, and I cannot thank her enough. I was then returned to my cubicle, where the nursing staff continued to monitor me closely. My observations and blood glucose levels were checked regularly until everything had returned to normal. Before I left, my discharge paperwork was explained thoroughly, and two nurses kindly escorted me by wheelchair to my car, where my wife and daughter were waiting to take me home. I would also like to acknowledge that this was one of the hottest days of the year. Despite the extreme temperatures, every member of staff remained cheerful, professional and dedicated, providing outstanding care throughout my stay. I cannot praise New Hall Hospital highly enough. Every member of staff treated me with kindness, respect, compassion and dignity, making what could have been an anxious experience feel calm and reassuring. I would not hesitate to recommend New Hall Hospital to anyone requiring treatment. Thank you all for the excellent care you provided.
New Hall Hospital - Thursday, 25 June 2026 -
All the staff at New Hall Hospital from the receptionist through to the Consultant were very pleasant and helpful. There is plenty of free parking close to the reception and would definitely recommend this Hospital.
New Hall Hospital - Wednesday, 24 June 2026 -
Five-Star Care for My Sacroiliac Joint Fusion I recently underwent right-sided sacroiliac (SI) joint fusion surgery at New Hall Hospital, and I cannot praise the hospital, my surgeon, and the entire team highly enough. From my initial consultation to my discharge, the standard of care was absolutely exceptional. Surgeon Spotlight: Mr. Davies Mr. Davies is a phenomenal surgeon. From day one, he took the time to thoroughly explain the SI joint fusion procedure, managing my expectations and answering all of my questions with incredible patience and clarity. His expertise and reassuring manner gave me complete confidence going into the operation. The surgery was a total success, and I am already feeling the positive difference. I feel incredibly fortunate to have been under his care. The Nursing Team & Staff The nursing staff at New Hall Hospital are absolute angels. Post-surgery, they were attentive, deeply compassionate, and on top of my pain management before I even had to ask. Nothing was ever too much trouble for them. Every single member of the team contributed to my comfortable stay: The Physiotherapists were brilliant, getting me safely on my feet and ensuring I knew exactly how to move to protect my healing joint. The Administration & Admissions Team made the whole check-in and scheduling process completely seamless and stress-free. The Catering & Domestic Staff were lovely, keeping my room spotless and delivering delicious meals with a warm smile. Facilities & Overall Experience The hospital itself feels more like a quiet, clean, and comfortable hotel than a clinical environment, which does wonders for reducing pre-surgery anxiety. Having a private, peaceful space to recover made a massive difference in my early healing stages. Final Thoughts: Major joint surgery can be incredibly daunting, but Mr. Davies and the outstanding team at New Hall Hospital turned it into a smooth, positive, and deeply reassuring experience. If you are considering orthopedic surgery here, you are in the safest possible hands. Thank you all so much!
New Hall Hospital - Wednesday, 24 June 2026 -
Just had spine surgery at New Hall Hospital. Despite some nerves on the day of surgery, the efficiency and professionalism of staff at the hospital helped to keep these to a minimum. Recovery in the ward afterwards was just as good and i was very well looked after. Very nice, clean hospital with friendly staff. Thankyou.
New Hall Hospital - Thursday, 18 June 2026 -
I had a cervical neck operation on 1st June and was in overnight. All the staff were very considerate and understanding. The room was very clean tidy and quiet overnight. The surgeon spent time explaining before and after my operation. Overall my experience was excellent and I am now on my path to full recovery.
New Hall Hospital - Thursday, 4 June 2026 -
Following an inpatient stay on 02.06.26, I just wanted to pass on a compliment to everyone who took care of me from reception to the nursing team who looked after me pre-operatively, the consultant anaesthetist (sorry name I've not remembered), Mr Verdin and Bob the ODP who took great care in minimising mine and my partners anxiety and of course after undertaking a successful surgery, the care received by the recovery nurses; the heated blanket was most welcome! A special mention to Sally-Anne (RN in charge of my care on the ward) and Rasa (HCA) who were both truly faultless and took great care and patience with me posted operatively when I wasn't feeling at my best. Also, a thank you to the catering team who navigated the uncertainty of whether I would end up staying overnight with the minimalist of fuss and made arrangements for a particular item to made available for tea/take away if I were to be discharged before then.
New Hall Hospital - Wednesday, 3 June 2026 -
I recently had a prostate operation at New Hall Hospital in Salisbury and cannot recommend them enough. All the staff were brilliant. They worked as a team and made me feel secure and well looked after. Thank you
New Hall Hospital - Thursday, 28 May 2026 -
I have just been seen in the Radiology department who were absolutely wonderful!. All staff were so efficient, kind and polite. Bridie and Kate's experience and professionalism was so very reassuring.
New Hall Hospital - Wednesday, 13 May 2026 -
Everyone at New Hall hospital from reception team to Nurses, Consultants, catering, night teams - everyone - has been phenomenal on my recent stay. I was in for a spinal procedure and remained there for 6 days in total due to a small complication that needed to be sorted. Communication with me was excellent in terms of risks, admissions, post op information, complication management and discharge. The rooms and beds are comfortable, the care of the highest quality and the people are the best. Even had a toy box for when my wife and son came to visit. My consultant was excellent in how he communicated with me and with the surgery. It was my second procedure there and both times I have been excellently looked after. The food, even on the NHS allowance, is of very good quality, well presented and delicious. If you are referred here as an NHS patient - you've done well. If you're a private patient - great choice.
New Hall Hospital - Sunday, 3 May 2026
