Patient Feedback
We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.
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My husband recently had Holep surgery. The hospital is spotless. James Brewin and Pippa the anaesthetist were so reassuring. All the staff were so friendly and can't do enough for you. We stayed at an Byways apartments in the city for the duration of his hospital visit. Very convenient and parking too.
New Hall Hospital - Thursday, 12 February 2026
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I was recently treated for a full hip joint replacement. Obviously a good surgical outcome is a major aspect and I certainly received that in the short term ……. and I am continuing to improve beyond my pre surgery mobility and close to my pre symptom mobility as my stamina recovers with more exercise. More widely, but briefly, the whole experience was very positive ….. a secluded site in a good location, an efficient layout making good use of the buildings, and impressive facilities within. All the staff I encountered were capable and professional but they were also individuals which helped to downplay the hospital context. A big thank you to Mr Veitch the surgeon, to the anaesthetist who ensured “I didn’t feel a thing” and recovered well thereafter, and the physio who quickly had me walking and negotiating stairs in a surprisingly short time.
New Hall Hospital - Friday, 6 February 2026
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Very happy with James Beck He really put me at my ease he is very professional kind and immediately put me at my ease. He explained to me in simple language that I can understand I am 76 years old and am very scared and frightened about my operation but he really put me at my ease.
New Hall Hospital - Monday, 2 February 2026
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My wife has just returned home from a knee replacement operation at New Hall Hospital. She could not have received better treatment. The pre-admission communication was thorough, timely and very clear. The risks and rewards were explained in detail, with ample opportunity to ask questions and obtain more detailed explanations. On the day of the surgery the admission process was seamless, professional and courteous in execution. The theatre team, led by the Consultant Mr Shergill and Dr Swaine, were all friendly and reassuring in addition to their evident professionalism. Those unseen members of the Theatre Team who support the operation must have been equally as good and efficient as, inside the time promised, my wife was up on the ward being looked after by an equally professional team. The staff could not have been more caring and friendly in their treatment, assistance and the management of pain. Equally outstanding were the Physio Team who concentrating on mobility and preparing the patient for the stairs and other obstacles they would meet on returning home. Everything was run at the pace of the patient and fully concentrated on meeting their needs and expectations. What was evident throughout is that New Hall Hospital comprises of a strong team who work together seamlessly and professionally, fully committed to their patients needs
New Hall Hospital - Monday, 2 February 2026
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I recently stayed in at New Hall Hospital in Salisbury, and the entire experience was outstanding from start to finish. The hospital itself is beautiful—set in peaceful parkland, spotlessly clean, and calm. What truly made it special was how every member of staff looked after me with genuine care and the highest standards. From the reception team who welcomed me warmly, to the nurses who were attentive, kind, and always checking in, to the doctors and consultants who explained everything clearly and reassuringly—everyone went above and beyond. They treated me with respect, listened to my concerns, and made sure I felt supported and comfortable throughout. The level of professionalism, compassion, and attention to detail was impressive. Nothing was too much trouble, and it really felt like they cared about my wellbeing as an individual. Ive only experienced such consistently excellent care in previous visits at Mew Hall Hospital. Thank you to the whole team at New Hall Hospital.
New Hall Hospital - Saturday, 31 January 2026
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I cannot find a single fault. The speed at which I was assessed to my operation was a miracle! I have endured a 7 year battle to get my spinal problems relieved. The care and respect is there from every single member of the staff I am forever grateful and thankful (even though I hurt like hell right now) I know over time I’ve got this! So thank you Newhall hospital and especially Mr Chappell for giving me hope of carrying less pain.
New Hall Hospital - Thursday, 29 January 2026
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I believe that I have already answered this question.
New Hall Hospital - Monday, 26 January 2026
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All excellent
New Hall Hospital - Monday, 26 January 2026
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The staff and facilities at the hospital foster a professional environment focussed on improving one’s health. Apart from a longer than expected waiting time for surgery - which was beyond the control of the staff -, my visits to the hospital have been positive.
New Hall Hospital - Sunday, 25 January 2026
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I was seen by doctor and offered a slot for 9 days time. The medical and nursing staff were outstanding. Highly recommend and 10 months on, my new knee is great.
New Hall Hospital - Wednesday, 21 January 2026
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Very professional and helpful.
New Hall Hospital - Saturday, 17 January 2026
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All fine , clean and comfortable waiting room with coffee machine biscuits and water Just the tv was very blue screen so not pleasant to watch whilst waiting Parking was fine and no charge to park
New Hall Hospital - Saturday, 17 January 2026
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Excellent service
New Hall Hospital - Tuesday, 13 January 2026
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Had spinal surgery here 24/07/2025 and the whole experience from start to finish was truly amazing! As an NHS patient I was treated here and I really cannot give this place enough praise! From the reception staff, nursing team, anaesthetists and surgeon, I could not have felt more cared for and supported during my overnight stay for my procedure! The team here, collectively do an amazing job! The hospital is immaculately clean and even the food is good! My partner has had procedures done at the Spire and Nuffield and this place outshines them both in every way. I would definitely recommend New Hall to anyone considering treatment. Thank you guys, keep up the good work, you really do deserve it 💕 Nick Dawson (room 12)
New Hall Hospital - Saturday, 10 January 2026
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My recent experience at New Hall was excellent. Prior to my procedure, I met with my consultant at New Hall to assess my condition and confirm the necessity of treatment. The consultation and pre-admission communication were clear, thorough, and reassuring. On the day of the procedure, although I was anxious 😟, I was extremely well looked after: from arrival from consultant, anaesthetist, nurses and catering! . Everyone was professional and supportive. During questions I was asked if there was any chance I could be pregnant — a little weird and unlikely, given I’m a 65-year-old man! I stayed overnight and felt well cared for throughout, and when I returned three days later to have my catheter removed, the nurse was fantastic and put me completely at ease. Five star experience and I would happily recommend New Hall.
New Hall Hospital - Saturday, 10 January 2026
