Patient Feedback
We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.
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10/10 everyone extremely nice and all very helpful
New Hall Hospital - Monday, 15 September 2025
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Have just had my 2nd cataract done today under the care of Dr Morales and his excellent team, all very helpful and caring. Warm greeting from receptionist on arrival. All in all exceptional care from start to finish. Thank you. Would highly recommend.
New Hall Hospital - Saturday, 13 September 2025
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Every single person involved in my care, both at the time of my operation and in my recovery period at home, has been totally sympathetic and understanding, and not just the medical tam, but the catering staff and the Manager who brought me a bowl of fruit when I remarked that I was missing my daily fresh fruit - amazing! The follow-up to my surgery was a case in point: I had severe pain, then an infection in my wound. The nursing staff checked on me regularly by phone, and called me back if they were concerned. Finally, the physio team got me back on my feet, again with sympathy and understanding - and occasional firmness! Thank you New Hall!
New Hall Hospital - Saturday, 13 September 2025
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I found reception area easy to find! The staff were all friendly, made me feel comfortable. We’re very helpful in taking me to areas of the hospital I needed to go. Surgeons put my mind at ease, explained everything about the procedures. Even went above & beyond, as I live out of the area. They deserve full star rating!
New Hall Hospital - Friday, 12 September 2025
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Everything was good
New Hall Hospital - Thursday, 11 September 2025
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Unfortunately for me, I am a regular visitor to a New Hall. To the extent that I wonder whether I will be charged second home taxation status. However, it is always a joy. The staff are concerned, attentive and informative..
New Hall Hospital - Thursday, 11 September 2025
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I've already recommended to people who I've encountered with knee problems to book in with Leo. I'm very happy with the outcome and has given me a new lease of life!
New Hall Hospital - Thursday, 11 September 2025
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First class
New Hall Hospital - Wednesday, 10 September 2025
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Seen on time . Lovely clean hospital
New Hall Hospital - Wednesday, 10 September 2025
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Follow up appointment was on time and efficient, could not fault it.
New Hall Hospital - Wednesday, 10 September 2025
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I was very well taken care of from the moment I checked in, was kept informed at each stage as well as being checked on and offered refreshments. The only area for improvement is around being discharged and the time it took. This is similar to having a lovely meal in a restaurant, being ready to leave and asking for the bill; not being able to leave because they don’t bring you the bill. You’ve had the service and you just want to go home and the inefficiency at this stage is irritating.
New Hall Hospital - Sunday, 7 September 2025
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An excellent experience, nothing was too much trouble. Everything was explained in a very professional and friendly manner.
New Hall Hospital - Sunday, 7 September 2025
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Following a most helpful phone call with Ms Freeman’s private secretary I attended a foot surgery consultation’ at Newhall Hospital. The outcome of which was a feeling of relief and confidence in the diagnosis and recommended treatment. Having agreed to proceed with an operation the date and relevant documentation required by Newhall Hospital were efficiently organised. The day of the operation was made less stressful by the kindness and care taken by all the staff. The operation itself was carried out quickly and efficiently by what can only be described as an excellent team led by Ms Freeman. Prior to discharge I was given clear and informative instructions for post-op activity along with the times for the follow up appointments. This was followed by a much appreciated home phone call by Ms Freeman to check on my progress. The outcome from the post-op and stitch removal appointment with Ms Freeman ended in her saying the wound had healed completely and no further treatment or appointments were needed. From the initial contact to the final appointment I was treated with the best possible care and respect. I will have no hesitation in recommending Ms Freeman to others should the occasion arise.
New Hall Hospital - Saturday, 6 September 2025
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Very satisfactory indeed
New Hall Hospital - Friday, 5 September 2025
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Great staff always helpful
New Hall Hospital - Thursday, 4 September 2025
