Information for patients

New Hall Hospital provides a range of services for both NHS and private patients. If you have private health insurance, you will find that we are recognised by all major private health insurance companies. Using your private health insurance means you can choose your consultant and schedule your treatment at a time convenient to you. You also benefit from priority treatment, fast-tracked admission, an a la carte menu and a single room with ensuite. Just ask your GP to refer you to New Hall Hospital and obtain an authorisation number from your insurance company. It is that easy.

New Hall Hospital also supports the NHS by providing NHS services. All NHS patients can chose where they get treated and you could be eligible for hospital treatment at New Hall. Here we offer consultant-led care and shorter waiting times as well as free parking. NHS clinics available at New Hall include Orthopaedics and Spinal, Ear, Nose and Throat, Urology, Gynaecology, Gastroenterology, General surgery, Cataract surgery and Podiatric surgery. Just ask your GP if New Hall is one of your options. 

All patients at New Hall, regardless of whether they are NHS or private patients, receive the best quality of care. In most cases, your first appointment will be with a Consultant in our Outpatient Department. Prior to your appointment, you will receive a letter confirming your appointment and information on the Outpatient Department. Here, you will be receive a thorough assessment, any required investigative procedures, for example, an x-ray. Your consultation may result in a further tests or another clinic appointment being required, a surgical procedure being planned or you may be discharged back to the care of your GP. The Consultant will write to your GP and you may receive a copy of this letter within seven days.

In the case that you require a surgical procedure, we recognise that this prospect can be daunting, especially if this is your first time in a hospital. Please be assured that all our hospital staff are committed to making your time with us as comfortable and restful as possible. During your time in hospital, you will be looked after by a team of experts whose aim is to ensure you are cared for in an efficient and friendly environment, whilst keeping you fully informed about your treatment from admission to the time you go home.

We use the latest in technological advances and many procedures can now be done safely as a day procedure. This means you get the surgery you needs with less time in hospital. You can enjoy the comforts of our state-of-the-art day-case unit with first class facilities, your own private space on the unit, free Wifi, and nurse-led discharge.

If you need to stay overnight in hospital, visitors are welcome to visit you at any reasonable time of the day, subject to medical considerations.

Your discharge planning will be discussed with you on admission but can vary depending on your recovery. You will be advised by your Consultant or nurse of an approximate time that you will be ready to leave hospital so that you can make arrangements for a friend or family member to collect you and accompany you home. If you need to take any medication following your departure, this will be given to you when you leave.

If you need to see your doctor again following your discharge, an outpatient appointment will be made before you leave or you will be notified of your appointment as soon as possible after your discharge. Following your discharge, if you have any concerns or questions or are in need of advice, you can telephone the hospital and speak to the senior nurse on duty.

Like all hospitals in the UK, New Hall Hospital is subject to regulation by the Care Quality Commission. We are pleased to announce that we were rated Good in our 2017 Inspection. 

At New Hall Hospital, we are committed to giving you the best possible level of service and care. We are caring, progressive, enjoy our work and use a positive spirit to get things done. We take pride in our work and actively seek new ways of doing things better. We value integrity, credibility and respect for the individual. 

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