Information for patients

If you're looking for fast access to local healthcare and want to be sure you're in safe, experienced hands, then choosing Ramsay Health Care UK could be for you - we're here when you need us.

Referral Information
Patient Feedback
Clinical Information
Patient Stories
Your Hospital Stay
Accreditations

Your treatment, your way.

It is easier than you think to access private hospital treatment. At Ramsay Health Care, we offer a range of ways to access treatment with us, giving you the flexibility to choose what option best suits you. You can either pay for your treatment, use your medical insurance or be referred for NHS funded treatment.

Find out more about how to access treatment with us
Patient Feedback

Hear from our patients talk about their recent experience with us

  • Very professional yet caring and compassionate

    star rating
    New Hall Hospital - Friday, 3 October 2025

  • I was seen immediately (although it was a 9am appointment). The building is clean and well maintained and the staff professional yet friendly.

    star rating
    New Hall Hospital - Friday, 3 October 2025

  • Have used New Hall Hospital before and would highly recommend it

    star rating
    New Hall Hospital - Tuesday, 30 September 2025

  • I've just had nerve root steroid injections. A first class experience from arrival. Great instructions and communications, easy parking, a polite welcome with no waiting, shown to the room promptly and given clear instruction by the staff and consultant. All very professional and friendly, and spotlessly clean throughout. Later escorted back to our car. If only all hospitals were like this.

    star rating
    New Hall Hospital - Monday, 29 September 2025

  • Unfortunately my operation was delayed due to Mrs Freeman running late. Being my operation was under a local anesthesia, It would have been more convenient to have had a later admission time, considering where I was on the list & only having a local.

    star rating
    New Hall Hospital - Sunday, 28 September 2025

  • A bit of a "rabbit warren"!

    star rating
    New Hall Hospital - Friday, 19 September 2025

  • Easy to park, very helpful staff, highly recommended.

    star rating
    New Hall Hospital - Thursday, 18 September 2025

  • Everyone was friend and helpful. I wasn't rushed. Questions were answered and well explained

    star rating
    New Hall Hospital - Wednesday, 17 September 2025

  • 10/10 everyone extremely nice and all very helpful

    star rating
    New Hall Hospital - Monday, 15 September 2025

  • Have just had my 2nd cataract done today under the care of Dr Morales and his excellent team, all very helpful and caring. Warm greeting from receptionist on arrival. All in all exceptional care from start to finish. Thank you. Would highly recommend.

    star rating
    New Hall Hospital - Saturday, 13 September 2025

  • Every single person involved in my care, both at the time of my operation and in my recovery period at home, has been totally sympathetic and understanding, and not just the medical tam, but the catering staff and the Manager who brought me a bowl of fruit when I remarked that I was missing my daily fresh fruit - amazing! The follow-up to my surgery was a case in point: I had severe pain, then an infection in my wound. The nursing staff checked on me regularly by phone, and called me back if they were concerned. Finally, the physio team got me back on my feet, again with sympathy and understanding - and occasional firmness! Thank you New Hall!

    star rating
    New Hall Hospital - Saturday, 13 September 2025

  • I found reception area easy to find! The staff were all friendly, made me feel comfortable. We’re very helpful in taking me to areas of the hospital I needed to go. Surgeons put my mind at ease, explained everything about the procedures. Even went above & beyond, as I live out of the area. They deserve full star rating!

    star rating
    New Hall Hospital - Friday, 12 September 2025

  • Everything was good

    star rating
    New Hall Hospital - Thursday, 11 September 2025

  • Unfortunately for me, I am a regular visitor to a New Hall. To the extent that I wonder whether I will be charged second home taxation status. However, it is always a joy. The staff are concerned, attentive and informative..

    star rating
    New Hall Hospital - Thursday, 11 September 2025

  • I've already recommended to people who I've encountered with knee problems to book in with Leo. I'm very happy with the outcome and has given me a new lease of life!

    star rating
    New Hall Hospital - Thursday, 11 September 2025

Award Winning Healthcare

Ramsay Health Care UK pride themselves in delivering high quality healthcare and have received the following industry awards as recognition in the past few years:

July 2025 - Defence Employer Recognition Scheme Gold Award 2025

April 2025 – Highly Commended at the HSJ Awards - Highly Commended at Awards Ceremony | Ramsay Health Care UK

April 2025 – Mobile Diagnostic QSI Quality Mark - RDUK Awarded the QSI Quality Mark | Ramsay Health Care UK

November 2024 – NJR Gold Award - Ramsay Awarded Gold by NJR | Ramsay Health Care UK

Read more about clinical quality and safety with Ramsay Health Care UK

Patient Stories 

Real patients. Real stories. Discover how our procedures at Ramsay Health Care UK are making a lasting difference in people’s lives - like Rob, who got his life back following an aquablation therapy procedure.

Hear more patients speak about their story

Your Hospital Stay

Coming into hospital can be a worrying time, so by making your stay as comfortable as possible we hope to help you relax as much as possible. As you approach your stay, being well prepared can help ensure a smooth experience.

Read more about each step and how we can help you prepare

Quality and Safety

We are committed to providing the highest quality of care to our patients. By ensuring we align with regulatory bodies and achieve accreditations, it strengthens and improves our risk management, security, and patient safety.

All of our hospitals are audited by the Care Quality Commission (CQC). The CQC take responsibility for the registration and inspection.

View our accreditations

Paying for yourself?

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Important Information

The information, including but not limited to, text, graphics, images and other material, contained on this website is for educational purposes only and not intended to be a substitute for medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment.

No warranty or guarantee is made that the information contained on this website is complete or accurate in every respect. The testimonials, statements, and opinions presented on our website are applicable to the individuals depicted. Results will vary and may not be representative of the experience of others. Prior patient results are only provided as examples of what may be achievable. Individual results will vary and no guarantee is stated or implied by any photo use or any statement on this website.

Ramsay is a trusted provider of plastic or reconstructive surgery treatments as a part of our wrap-around holistic patient care. Our personal, friendly and professional team are here to support you throughout to ensure the best possible care. All procedures we perform are clinically justified.

*Acceptance is subject to status. Terms and conditions apply. Ramsay Health Care UK Operations Limited is authorised and regulated by the Financial Conduct authority under FRN 702886. Ramsay Healthcare UK Operations is acting as a credit broker to Chrysalis Finance Limited.

Ramsay Health Care UK is not currently recruiting for any roles based outside of England. If you are interested in applying for a role with Ramsay Health Care UK, please note that all available positions are advertised exclusively on our official website: https://www.ramsayhealth.co.uk/careers. Be cautious of individuals or organisations that approach you directly for remotely-based roles. Always verify the authenticity of the job offer and be careful with whom you share your personal information. For more information and advice on employment fraud, please visit: https://www.ramsayhealth.co.uk/careers/recruitment-fraud