Patient Feedback
Hear from our patients talk about their recent experience with us
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I think it's a very good hospital but in retrospect I was maybe rushed out too soon. I have additional conditions that meant that I was possibly in more pain than some other patients. I was only in two nights for a hip replacement. My hip had been in a dreadful state for some time before operation.It was remarked how it had absolutely no cartilage left and looked almost fractured. I have fibromyalgia and additional conditions. I suffer from anxiety and have since been diagnosed with PTSD. Despite this I am a sensible person and very stoical, probably too much so. I don't complain much as am used to pain. I am also gentle and inclined to be friendly. The surgery and surgeon were great. The anaesthetist was great. Very kind. Most of the nurses were lovely. One was smashing. Unfortunately one nurse thought it would be ok to tease and bully me. She started on about my position in the bed and my belongings. Truth is I could not get straight as my arms also hurt from months of hand walking and failing myself around. I'd moved my possessions near so I could reach them but she said they were in the way of others, inferring I was selfish. They weren't. In fact I got on very well with the other patient. I was in terrible pain after the operation and very uncomfortable at this carry-on. I started to cry involuntarily because of her weird teasing. Tears rolled down my face. I shut my eyes so she'd think I was asleep. I heard her in the corridor saying something about my anxiety, possibly to cover her own back. This made me feel terrible. This nurses behaviour marred my positive experience and actually is often relived by me. It was traumatic. I've often thought maybe she thought she was being amusing but it really didn't seem so. The other thing is the physio. I nearly fainted while they were getting me to walk. She was very very rushed and pressing me on when actually I was in complete pain. I don't think this passes the dignity and respect test. She was nice as pie to the other patient. I did wonder if it was my skin colour because nothing else accounts for it. I do think they discharge you too early here. My brother was four nights in hospital and that's what I was told for my own plan, but I was encouraged to go home despite being very faint during physio. I have been back several times for follow up and other investigations on my limbs and tummy and found other staff incredibly kind and helpful. I did not think the food was good It was mostly salad with everything ( was it washed?)and chunky sandwiches. I think I only had one meal which was some rather horrible processed scampi. Again with salad. I asked for veg but they had none. It's a very good hospital and very clean.
North Downs Hospital - Friday, 13 March 2026
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Beautiful and Clean facilities and room! Took a picture of the bathroom as I felt like I was in a hotel! My husband was allowed to come and wait with me while we waited for the consultant and procedure. All the staff were super friendly and comforting as I was very nervous about being put to sleep. After care was brilliant. Food was amazing too! Would highly recommend!
North Downs Hospital - Thursday, 12 March 2026
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Very good local hospital. Its free car park was a real bonus!
North Downs Hospital - Monday, 19 January 2026
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Consultants and staff were very caring and respectful, supporting me to be able to return home the day after hip surgery. Thank you to all the team
North Downs Hospital - Monday, 12 January 2026
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I cannot thank North Downes Hospital enough, as an NHS patient it was a dream. Arrival at 0700, walking to theatre by 0830. Everyone was so kind and accommodating considering this was my first ever surgery and having general anaesthetic. The staff were so kind and even provided food and drink after with my own private room. I will 100% recommend to anyone who needs surgery. Thank you again.
North Downs Hospital - Tuesday, 23 December 2025
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What I found was that a good explanation of the procedure, prior to the operation by Mr Panose. Good explanation by the anaesthetist, and answered all my questions. Clear explanation of the recovery procedure by the nurse (Margaret) and what was likely to occur during recovery. The same nurse being present at recovery. Plus, good admin work, pre op assessments. Confirmation phone call the day before the op, confirming time etc. Plus on arrival, very rapidly taken to room.
North Downs Hospital - Monday, 15 December 2025
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Highly recommend north downs hospital in Caterham, my care from admission to after my procedure was lovely! Great nurse looking after me and answered all my questions! same to the surgeon and anaesthetist! A much calmer environment than a typical hospital, was sent home with pain relief and extra dressings! 🥰
North Downs Hospital - Monday, 8 December 2025
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Had a Hernia Repair at North Downs this week and could not recommend this hospital and its staff more highly. The consultant, theater staff and Nurses were all absolutely excellent. Having a room to myself was also a big plus. Great Job and thank you so much North Downs.
North Downs Hospital - Friday, 5 December 2025
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Best surgery experience in my life. Top doctors and all stuff in hospital
North Downs Hospital - Saturday, 29 November 2025
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3rd or 4th procedure at North Downs Hospital cannot fault the place on punctuality, cleanliness, professionalism would not go anywhere else highly recommend
North Downs Hospital - Monday, 10 November 2025
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I had ACL surgery on 30/10/25. All of the staff were excellent, from the nurses through to the surgeon. The operation was stress free with minimal waiting times, and it was successfully performed by Mr Anand and his team. After the operation, I was attentively cared to by the nurse and physio, who answered all of my questions and constantly helped me. The food was also great. The whole experience honestly couldn’t have been any better, so thank you to all of the staff. Would thoroughly recommend.
North Downs Hospital - Friday, 31 October 2025
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Excellent care and kindness from reception through to op. A special thankyou to Mr M Al-Maiyah and the medical team Dr Mark Green and Nicole Reyes. Also a thank you to nurse Marie Abeliera Again Thankyou Mr M Al-Maiyah.
North Downs Hospital - Tuesday, 21 October 2025
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I was fortunate enough to have this hospital provided as an NHS patient for my full knee replacement, the care provided was outstanding in all respects, the single occupancy room was nice and had all I needed in it, food was also good, even a sandwich arrives well filled and with a little garnish rather than in a tear open cardboard box. It’s more like a cottage hospital which has a very personal feel to it. Highly recommended.
North Downs Hospital - Sunday, 19 October 2025
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A great little hospital with considerate and helpful staff.
North Downs Hospital - Thursday, 16 October 2025
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Went for my check up which I do every 3 years. Such a lovely team here, especially Juliana the nurse who has an extremely good "bedside manner". Didn't have to wait around too long and was in & out within a couple of hours. More than happy to come back!
North Downs Hospital - Wednesday, 15 October 2025
