Information for patients

If you're looking for fast access to local healthcare and want to be sure you're in safe, experienced hands, then choosing Ramsay Health Care UK could be for you - we're here when you need us.

Referral Information
Patient Feedback
Clinical Information
Patient Stories
Your Hospital Stay
Accreditations

Your treatment, your way.

It is easier than you think to access private hospital treatment. At Ramsay Health Care, we offer a range of ways to access treatment with us, giving you the flexibility to choose what option best suits you. You can either pay for your treatment, use your medical insurance or be referred for NHS funded treatment.

Find out more about how to access treatment with us
Patient Feedback

Hear from our patients talk about their recent experience with us

  • Mr. Abulafi saw me on time and allowed all the time necessary to explain the procedure for repairing my hernia. North Downs is my choice of hospital whenever possible, not only because it is local to where I live but also I have always had good treatment and outcomes there.

    star rating
    North Downs Hospital - Friday, 24 October 2025

  • Excellent care and kindness from reception through to op. A special thankyou to Mr M Al-Maiyah and the medical team Dr Mark Green and Nicole Reyes. Also a thank you to nurse Marie Abeliera Again Thankyou Mr M Al-Maiyah.

    star rating
    North Downs Hospital - Tuesday, 21 October 2025

  • I was fortunate enough to have this hospital provided as an NHS patient for my full knee replacement, the care provided was outstanding in all respects, the single occupancy room was nice and had all I needed in it, food was also good, even a sandwich arrives well filled and with a little garnish rather than in a tear open cardboard box. It’s more like a cottage hospital which has a very personal feel to it. Highly recommended.

    star rating
    North Downs Hospital - Sunday, 19 October 2025

  • The hospital was equipped well and clean. Service is also very good.

    star rating
    North Downs Hospital - Friday, 17 October 2025

  • A great little hospital with considerate and helpful staff.

    star rating
    North Downs Hospital - Thursday, 16 October 2025

  • Went for my check up which I do every 3 years. Such a lovely team here, especially Juliana the nurse who has an extremely good "bedside manner". Didn't have to wait around too long and was in & out within a couple of hours. More than happy to come back!

    star rating
    North Downs Hospital - Wednesday, 15 October 2025

  • Very good

    star rating
    North Downs Hospital - Friday, 10 October 2025

  • I am happy with the care and treatment and would definitely use Ramsay Health Care again.

    star rating
    North Downs Hospital - Wednesday, 8 October 2025

  • My visit was to see my Consultant, which happened , the venue is irevellent. The meeting place is just that !

    star rating
    North Downs Hospital - Tuesday, 7 October 2025

  • The staff were polite and excellent.

    star rating
    North Downs Hospital - Saturday, 4 October 2025

  • I would like to express the immense gratitude I hold for the extraordinary care I received from Mr Khan. From the very first consultation through to the successful procedure and aftercare, Mr, Khan demonstrated not only unparalleled surgical skill and professionalism but also a rare blend of compassion, patience, and kindness. His calm confidence, clear communication, and dedication to excellence reassured me at every step of what could have been a daunting process. It’s one thing to treat a condition; it’s another to treat a person with such holistic and thoughtful care. Thanks to Mr. Khan’s expertise, I not only experienced a seamless recovery, but I now enjoy a quality of vision that I didn’t expect. My deepest Gratitude to an Exceptional Ophthalmologist Surgeon. Thank you.

    star rating
    North Downs Hospital - Thursday, 25 September 2025

  • Hospital was very clean and tidy and everything was precise. Staff were very welcoming and friendly.

    star rating
    North Downs Hospital - Wednesday, 24 September 2025

  • The experience was as good as I would hope. The staff were friendly and attentive. The procedure seemed to go well.

    star rating
    North Downs Hospital - Wednesday, 24 September 2025

  • Feedback given at time. Positive patient experience.

    star rating
    North Downs Hospital - Wednesday, 24 September 2025

  • As before

    star rating
    North Downs Hospital - Wednesday, 24 September 2025

Award Winning Healthcare

Ramsay Health Care UK pride themselves in delivering high quality healthcare and have received the following industry awards as recognition in the past few years:

July 2025 - Defence Employer Recognition Scheme Gold Award 2025

April 2025 – Highly Commended at the HSJ Awards - Highly Commended at Awards Ceremony | Ramsay Health Care UK

April 2025 – Mobile Diagnostic QSI Quality Mark - RDUK Awarded the QSI Quality Mark | Ramsay Health Care UK

November 2024 – NJR Gold Award - Ramsay Awarded Gold by NJR | Ramsay Health Care UK

Read more about clinical quality and safety with Ramsay Health Care UK

Patient Stories 

Real patients. Real stories. Discover how our procedures at Ramsay Health Care UK are making a lasting difference in people’s lives - like Rob, who got his life back following an aquablation therapy procedure.

Hear more patients speak about their story

Your Hospital Stay

Coming into hospital can be a worrying time, so by making your stay as comfortable as possible we hope to help you relax as much as possible. As you approach your stay, being well prepared can help ensure a smooth experience.

Read more about each step and how we can help you prepare

Quality and Safety

We are committed to providing the highest quality of care to our patients. By ensuring we align with regulatory bodies and achieve accreditations, it strengthens and improves our risk management, security, and patient safety.

All of our hospitals are audited by the Care Quality Commission (CQC). The CQC take responsibility for the registration and inspection.

View our accreditations

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Important Information

The information, including but not limited to, text, graphics, images and other material, contained on this website is for educational purposes only and not intended to be a substitute for medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment.

No warranty or guarantee is made that the information contained on this website is complete or accurate in every respect. The testimonials, statements, and opinions presented on our website are applicable to the individuals depicted. Results will vary and may not be representative of the experience of others. Prior patient results are only provided as examples of what may be achievable. Individual results will vary and no guarantee is stated or implied by any photo use or any statement on this website.

Ramsay is a trusted provider of plastic or reconstructive surgery treatments as a part of our wrap-around holistic patient care. Our personal, friendly and professional team are here to support you throughout to ensure the best possible care. All procedures we perform are clinically justified.

*Acceptance is subject to status. Terms and conditions apply. Ramsay Health Care UK Operations Limited is authorised and regulated by the Financial Conduct authority under FRN 702886. Ramsay Healthcare UK Operations is acting as a credit broker to Chrysalis Finance Limited.

Ramsay Health Care UK is not currently recruiting for any roles based outside of England. If you are interested in applying for a role with Ramsay Health Care UK, please note that all available positions are advertised exclusively on our official website: https://www.ramsayhealth.co.uk/careers. Be cautious of individuals or organisations that approach you directly for remotely-based roles. Always verify the authenticity of the job offer and be careful with whom you share your personal information. For more information and advice on employment fraud, please visit: https://www.ramsayhealth.co.uk/careers/recruitment-fraud