Information for patients

If you're looking for fast access to local healthcare and want to be sure you're in safe, experienced hands, then choosing Ramsay Health Care UK could be for you - we're here when you need us.

Referral Information
Patient Feedback
Clinical Information
Patient Stories
Your Hospital Stay
Accreditations

Your treatment, your way.

It is easier than you think to access private hospital treatment. At Ramsay Health Care, we offer a range of ways to access treatment with us, giving you the flexibility to choose what option best suits you. You can either pay for your treatment, use your medical insurance or be referred for NHS funded treatment.

Find out more about how to access treatment with us
Patient Feedback

Hear from our patients talk about their recent experience with us

  • I had pre op treatment and major surgery here. Cleanliness:I'd say it's super clean which makes you feel comfortable. The bedding is fab. Very comfortable. Welcome: the staff are attentive and professional. Empathy: negatives first . A physio made me uncomfortable, unwell and extremely rushed. Positives: Great kindness from certain members of staff. Kindly surgeon, pleasant anaesthetists and doctors. Some really lovely kind nurses. I was moved carefully and without causing pain. Communication: a little confusing. Mostly very good. Pre op assessment: Excellent. Care: not much hands on personal care, was expected to wash on my own but I was not very safe really. In such pain. In the booklet it said I would be washed in bed, but no. Good: Ok meal not fab, but nice sandwiches. Excellent tea and biscuits. Pain management : good , they ensure you have your meds but twice forgot to remove the bag from the cannula. After care: good. You are given information and exercises. Overall excellent. Can't grumble excellent NHS funded. So lucky. Special mentions for wonderful Dr Kantak and Maggie and I J.

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    North Downs Hospital - Tuesday, 26 August 2025

  • All your staff, including the receptionists, very pleasant, no complaints

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    North Downs Hospital - Thursday, 21 August 2025

  • It was easy to get an appointment on a day and time that suited me. I had barely a 5 minute wait. All was good and I am so pleased with the results.

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    North Downs Hospital - Wednesday, 20 August 2025

  • I had a laparoscopy at North Downs Saturday just gone. It’s now 48h post op. I cannot thank the wonderful staff enough, they made me feel at ease, made me feel comfortable, made me feel heard and seen. The procedure went well, I was home by 3pm the same day with all the information I needed. A special thankyou to Natalie who took care of me on the day ward, from doing my stats etc to chit chatting away with me - it really made me feel so much better & was hugely appreciated. If ever I need another procedure, I’ll be coming straight back here no doubt. Absolutely fantastic.

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    North Downs Hospital - Monday, 18 August 2025

  • The whole experience from initial consultation to post op at 6 weeks has been efficient and overall entirely positive. I’m am very pleased with the result.

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    North Downs Hospital - Friday, 15 August 2025

  • Just perfect ,excellent ,no waiting timecannot rate it high enough.very attentiv

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    North Downs Hospital - Wednesday, 6 August 2025

  • Good experience overall

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    North Downs Hospital - Tuesday, 15 July 2025

  • I was made to feel welcome and at ease at all stages making it a very easy experience

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    North Downs Hospital - Wednesday, 2 July 2025

  • I had a knee replacement operation at North Downs which included an overnight stay. I was very impressed with the standard of care I received and the professionalism of all the staff.

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    North Downs Hospital - Monday, 30 June 2025

  • North Downs Hospital staff were very helpful and looked after me well.

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    North Downs Hospital - Monday, 30 June 2025

  • Lovely staff, very quickly fitted in for consultations and procedure

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    North Downs Hospital - Friday, 27 June 2025

  • I am so pleased I chose North Downs Hospital. The staff were excellent and the attention to detail first class. I have no hesitation in tecommending this hospital.

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    North Downs Hospital - Wednesday, 25 June 2025

  • Had the best treatment from North down today, had en suit, with TV and they got me some lovely new socks. I can't praise this hospital enough. From the moment I turned up, they kept me updated and informed, every single nurse, surgeon,, anesthesiologist,receptionist and sandwiche maker were amazing. Part of me didn't want to go home!

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    North Downs Hospital - Saturday, 21 June 2025

  • Great experience, my nurse Maggie went above and beyond to make me feel comfortable and reassured. Very empathetic and knowledgeable. The surgeon Mr Kar listened to my opinions and managed to get the best possible outcome for me. Their medical care after care is exceptional.

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    North Downs Hospital - Wednesday, 18 June 2025

  • Very efficient all round

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    North Downs Hospital - Wednesday, 11 June 2025

Award Winning Healthcare

Ramsay Health Care UK pride themselves in delivering high quality healthcare and have received the following industry awards as recognition in the past few years:

July 2025 - Defence Employer Recognition Scheme Gold Award 2025

April 2025 – Highly Commended at the HSJ Awards - Highly Commended at Awards Ceremony | Ramsay Health Care UK

April 2025 – Mobile Diagnostic QSI Quality Mark - RDUK Awarded the QSI Quality Mark | Ramsay Health Care UK

November 2024 – NJR Gold Award - Ramsay Awarded Gold by NJR | Ramsay Health Care UK

Read more about clinical quality and safety with Ramsay Health Care UK

Patient Stories 

Real patients. Real stories. Discover how our procedures at Ramsay Health Care UK are making a lasting difference in people’s lives - like Rob, who got his life back following an aquablation therapy procedure.

Hear more patients speak about their story

Your Hospital Stay

Coming into hospital can be a worrying time, so by making your stay as comfortable as possible we hope to help you relax as much as possible. As you approach your stay, being well prepared can help ensure a smooth experience.

Read more about each step and how we can help you prepare

Quality and Safety

We are committed to providing the highest quality of care to our patients. By ensuring we align with regulatory bodies and achieve accreditations, it strengthens and improves our risk management, security, and patient safety.

All of our hospitals are audited by the Care Quality Commission (CQC). The CQC take responsibility for the registration and inspection.

View our accreditations

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Important Information

The information, including but not limited to, text, graphics, images and other material, contained on this website is for educational purposes only and not intended to be a substitute for medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment.

No warranty or guarantee is made that the information contained on this website is complete or accurate in every respect. The testimonials, statements, and opinions presented on our website are applicable to the individuals depicted. Results will vary and may not be representative of the experience of others. Prior patient results are only provided as examples of what may be achievable. Individual results will vary and no guarantee is stated or implied by any photo use or any statement on this website.

Ramsay is a trusted provider of plastic or reconstructive surgery treatments as a part of our wrap-around holistic patient care. Our personal, friendly and professional team are here to support you throughout to ensure the best possible care. All procedures we perform are clinically justified.

*Acceptance is subject to status. Terms and conditions apply. Ramsay Health Care UK Operations Limited is authorised and regulated by the Financial Conduct authority under FRN 702886. Ramsay Healthcare UK Operations is acting as a credit broker to Chrysalis Finance Limited.

Ramsay Health Care UK is not currently recruiting for any roles based outside of England. If you are interested in applying for a role with Ramsay Health Care UK, please note that all available positions are advertised exclusively on our official website: https://www.ramsayhealth.co.uk/careers. Be cautious of individuals or organisations that approach you directly for remotely-based roles. Always verify the authenticity of the job offer and be careful with whom you share your personal information. For more information and advice on employment fraud, please visit: https://www.ramsayhealth.co.uk/careers/recruitment-fraud