Information for patients

If you're looking for fast access to local healthcare and want to be sure you're in safe, experienced hands, then choosing Ramsay Health Care UK could be for you - we're here when you need us.

Your treatment, your way.

It is easier than you think to access private hospital treatment. At Ramsay Health Care, we offer a range of ways to access treatment with us, giving you the flexibility to choose what option best suits you. You can either pay for your treatment, use your medical insurance or be referred for NHS funded treatment.

Find out more about how to access treatment with us
Patient Feedback

Hear from our patients talk about their recent experience with us

  • My recent visit was for my 6 week post operation check up. Mr Panose checked all was healing well answered my questions and gave me some tips for my new hip going forward.

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    North Downs Hospital - Saturday, 1 August 2026
  • The hospital was clean, staff were lovely and I felt well locked after

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    North Downs Hospital - Friday, 31 July 2026
  • I cannot fault the care and patience the staff gave me. I food was excellent I have no complaints at all

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    North Downs Hospital - Thursday, 30 July 2026
  • Staff were helpful and the consultant understood my concerns. My next appointments were arranged quickly.

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    North Downs Hospital - Wednesday, 29 July 2026
  • Excellent service provided

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    North Downs Hospital - Wednesday, 22 July 2026
  • All the staff at North Downs were very professional & friendly. Extra special thanks to the team that looked after me before, during & after my operation on the 4th June. Thank you.

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    North Downs Hospital - Saturday, 18 July 2026
  • I would not hesitate to recommend North Downs to anyone, Whilst having an operation is never something one looks forward to the whole experience with North Downs has been excellent

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    North Downs Hospital - Friday, 17 July 2026
  • I am very relieved to have had a new right hip. To be relieved of a lot of pain.

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    North Downs Hospital - Friday, 17 July 2026
  • Everything about my hip replacement was so well planned and skilful. Mr Panose gave me so much confidence and the care l received was professional and kind. I can wholeheartedly recommend this surgeon and his team.

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    North Downs Hospital - Tuesday, 14 July 2026
  • Very friendly and helpful staff at North Downs

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    North Downs Hospital - Wednesday, 1 July 2026
  • This is a great hospital a.d all the staff and very professional amd super helpful ******

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    North Downs Hospital - Wednesday, 1 July 2026
  • Very very friendly and professional staff everyone one who interacted with me during my two visits.

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    North Downs Hospital - Tuesday, 30 June 2026
  • Saw Mr Panose for a follow up and he was very pleased how I had progressed in just 6 weeks

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    North Downs Hospital - Thursday, 25 June 2026
  • From start to finish I was completely looked after and made to feel at ease. Rooms were clean, staff were friendly. Very professional. Would highly recommend.

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    North Downs Hospital - Friday, 19 June 2026
  • Lovely helpful staff and consultant

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    North Downs Hospital - Wednesday, 17 June 2026

Award Winning Healthcare

Ramsay Health Care UK pride themselves in delivering high quality healthcare and have received the following industry awards as recognition in the past few years:

July 2025 - Defence Employer Recognition Scheme Gold Award 2025

April 2025 – Highly Commended at the HSJ Awards - Highly Commended at Awards Ceremony | Ramsay Health Care UK

April 2025 – Mobile Diagnostic QSI Quality Mark - RDUK Awarded the QSI Quality Mark | Ramsay Health Care UK

November 2024 – NJR Gold Award - Ramsay Awarded Gold by NJR | Ramsay Health Care UK

Read more about clinical quality and safety with Ramsay Health Care UK

Patient Stories 

Real patients. Real stories. Discover how our procedures at Ramsay Health Care UK are making a lasting difference in people’s lives - like Rob, who got his life back following an aquablation therapy procedure.

Hear more patients speak about their story

Your Hospital Stay

Coming into hospital can be a worrying time, so by making your stay as comfortable as possible we hope to help you relax as much as possible. As you approach your stay, being well prepared can help ensure a smooth experience.

Read more about each step and how we can help you prepare

Quality and Safety

We are committed to providing the highest quality of care to our patients. By ensuring we align with regulatory bodies and achieve accreditations, it strengthens and improves our risk management, security, and patient safety.

All of our hospitals are audited by the Care Quality Commission (CQC). The CQC take responsibility for the registration and inspection.

View our accreditations

Paying for yourself?

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Important Information

The information, including but not limited to, text, graphics, images and other material, contained on this website is for educational purposes only and not intended to be a substitute for medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment.

No warranty or guarantee is made that the information contained on this website is complete or accurate in every respect. The testimonials, statements, and opinions presented on our website are applicable to the individuals depicted. Results will vary and may not be representative of the experience of others. Prior patient results are only provided as examples of what may be achievable. Individual results will vary and no guarantee is stated or implied by any photo use or any statement on this website.

Ramsay is a trusted provider of plastic or reconstructive surgery treatments as a part of our wrap-around holistic patient care. Our personal, friendly and professional team are here to support you throughout to ensure the best possible care. All procedures we perform are clinically justified.

*Acceptance is subject to status. Terms and conditions apply. Ramsay Health Care UK Operations Limited is authorised and regulated by the Financial Conduct authority under FRN 702886. Ramsay Healthcare UK Operations is acting as a credit broker to Chrysalis Finance Limited.

Ramsay Health Care UK is not currently recruiting for any roles based outside of England. If you are interested in applying for a role with Ramsay Health Care UK, please note that all available positions are advertised exclusively on our official website: https://www.ramsayhealth.co.uk/careers. Be cautious of individuals or organisations that approach you directly for remotely-based roles. Always verify the authenticity of the job offer and be careful with whom you share your personal information. For more information and advice on employment fraud, please visit: https://www.ramsayhealth.co.uk/careers/recruitment-fraud