Information for patients

If you're looking for fast access to local healthcare and want to be sure you're in safe, experienced hands, then choosing Ramsay Health Care UK could be for you - we're here when you need us.

Your treatment, your way.

It is easier than you think to access private hospital treatment. At Ramsay Health Care, we offer a range of ways to access treatment with us, giving you the flexibility to choose what option best suits you. You can either pay for your treatment, use your medical insurance or be referred for NHS funded treatment.

Find out more about how to access treatment with us
Patient Feedback

Hear from our patients talk about their recent experience with us

  • Really polite, professional, approachable staff. All attentive and honestly made my experience relaxing (very nervous being only a few months post partum and first surgery other than my c section) and enjoyable. Thank you!

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    North Downs Hospital - Wednesday, 17 December 2025
  • Everyone seemed to be expecting me and knew my name.

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    North Downs Hospital - Wednesday, 17 December 2025
  • Everyone was very polite and professional

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    North Downs Hospital - Tuesday, 16 December 2025
  • What I found was that a good explanation of the procedure, prior to the operation by Mr Panose. Good explanation by the anaesthetist, and answered all my questions. Clear explanation of the recovery procedure by the nurse (Margaret) and what was likely to occur during recovery. The same nurse being present at recovery. Plus, good admin work, pre op assessments. Confirmation phone call the day before the op, confirming time etc. Plus on arrival, very rapidly taken to room.

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    North Downs Hospital - Monday, 15 December 2025
  • Lovely hospital with friendly staff

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    North Downs Hospital - Friday, 12 December 2025
  • Highly recommend north downs hospital in Caterham, my care from admission to after my procedure was lovely! Great nurse looking after me and answered all my questions! same to the surgeon and anaesthetist! A much calmer environment than a typical hospital, was sent home with pain relief and extra dressings! 🥰

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    North Downs Hospital - Monday, 8 December 2025
  • Best thing I ever did was to have a shoulder replacement …no more pain

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    North Downs Hospital - Monday, 8 December 2025
  • Very pleased no complaints

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    North Downs Hospital - Saturday, 6 December 2025
  • Had a Hernia Repair at North Downs this week and could not recommend this hospital and its staff more highly. The consultant, theater staff and Nurses were all absolutely excellent. Having a room to myself was also a big plus. Great Job and thank you so much North Downs.

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    North Downs Hospital - Friday, 5 December 2025
  • My visit was very happy with the doctor they checked on my self probly Thank you so much

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    North Downs Hospital - Friday, 5 December 2025
  • Best surgery experience in my life. Top doctors and all stuff in hospital

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    North Downs Hospital - Saturday, 29 November 2025
  • Excellent. Good facilities. Most kind, helpful and efficient staff

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    North Downs Hospital - Wednesday, 26 November 2025
  • Great all round procedure

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    North Downs Hospital - Wednesday, 26 November 2025
  • Very helpful

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    North Downs Hospital - Wednesday, 26 November 2025
  • Super care in theatre and on the ward.

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    North Downs Hospital - Wednesday, 26 November 2025

Award Winning Healthcare

Ramsay Health Care UK pride themselves in delivering high quality healthcare and have received the following industry awards as recognition in the past few years:

July 2025 - Defence Employer Recognition Scheme Gold Award 2025

April 2025 – Highly Commended at the HSJ Awards - Highly Commended at Awards Ceremony | Ramsay Health Care UK

April 2025 – Mobile Diagnostic QSI Quality Mark - RDUK Awarded the QSI Quality Mark | Ramsay Health Care UK

November 2024 – NJR Gold Award - Ramsay Awarded Gold by NJR | Ramsay Health Care UK

Read more about clinical quality and safety with Ramsay Health Care UK

Patient Stories 

Real patients. Real stories. Discover how our procedures at Ramsay Health Care UK are making a lasting difference in people’s lives - like Rob, who got his life back following an aquablation therapy procedure.

Hear more patients speak about their story

Your Hospital Stay

Coming into hospital can be a worrying time, so by making your stay as comfortable as possible we hope to help you relax as much as possible. As you approach your stay, being well prepared can help ensure a smooth experience.

Read more about each step and how we can help you prepare

Quality and Safety

We are committed to providing the highest quality of care to our patients. By ensuring we align with regulatory bodies and achieve accreditations, it strengthens and improves our risk management, security, and patient safety.

All of our hospitals are audited by the Care Quality Commission (CQC). The CQC take responsibility for the registration and inspection.

View our accreditations

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Important Information

The information, including but not limited to, text, graphics, images and other material, contained on this website is for educational purposes only and not intended to be a substitute for medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment.

No warranty or guarantee is made that the information contained on this website is complete or accurate in every respect. The testimonials, statements, and opinions presented on our website are applicable to the individuals depicted. Results will vary and may not be representative of the experience of others. Prior patient results are only provided as examples of what may be achievable. Individual results will vary and no guarantee is stated or implied by any photo use or any statement on this website.

Ramsay is a trusted provider of plastic or reconstructive surgery treatments as a part of our wrap-around holistic patient care. Our personal, friendly and professional team are here to support you throughout to ensure the best possible care. All procedures we perform are clinically justified.

*Acceptance is subject to status. Terms and conditions apply. Ramsay Health Care UK Operations Limited is authorised and regulated by the Financial Conduct authority under FRN 702886. Ramsay Healthcare UK Operations is acting as a credit broker to Chrysalis Finance Limited.

Ramsay Health Care UK is not currently recruiting for any roles based outside of England. If you are interested in applying for a role with Ramsay Health Care UK, please note that all available positions are advertised exclusively on our official website: https://www.ramsayhealth.co.uk/careers. Be cautious of individuals or organisations that approach you directly for remotely-based roles. Always verify the authenticity of the job offer and be careful with whom you share your personal information. For more information and advice on employment fraud, please visit: https://www.ramsayhealth.co.uk/careers/recruitment-fraud