Information for patients

If you're looking for fast access to local healthcare and want to be sure you're in safe, experienced hands, then choosing Ramsay Health Care UK could be for you - we're here when you need us.

Your treatment, your way.

It is easier than you think to access private hospital treatment. At Ramsay Health Care, we offer a range of ways to access treatment with us, giving you the flexibility to choose what option best suits you. You can either pay for your treatment, use your medical insurance or be referred for NHS funded treatment.

Find out more about how to access treatment with us
Patient Feedback

Hear from our patients talk about their recent experience with us

  • I think it's a very good hospital but in retrospect I was maybe rushed out too soon. I have additional conditions that meant that I was possibly in more pain than some other patients. I was only in two nights for a hip replacement. My hip had been in a dreadful state for some time before operation.It was remarked how it had absolutely no cartilage left and looked almost fractured. I have fibromyalgia and additional conditions. I suffer from anxiety and have since been diagnosed with PTSD. Despite this I am a sensible person and very stoical, probably too much so. I don't complain much as am used to pain. I am also gentle and inclined to be friendly. The surgery and surgeon were great. The anaesthetist was great. Very kind. Most of the nurses were lovely. One was smashing. Unfortunately one nurse thought it would be ok to tease and bully me. She started on about my position in the bed and my belongings. Truth is I could not get straight as my arms also hurt from months of hand walking and failing myself around. I'd moved my possessions near so I could reach them but she said they were in the way of others, inferring I was selfish. They weren't. In fact I got on very well with the other patient. I was in terrible pain after the operation and very uncomfortable at this carry-on. I started to cry involuntarily because of her weird teasing. Tears rolled down my face. I shut my eyes so she'd think I was asleep. I heard her in the corridor saying something about my anxiety, possibly to cover her own back. This made me feel terrible. This nurses behaviour marred my positive experience and actually is often relived by me. It was traumatic. I've often thought maybe she thought she was being amusing but it really didn't seem so. The other thing is the physio. I nearly fainted while they were getting me to walk. She was very very rushed and pressing me on when actually I was in complete pain. I don't think this passes the dignity and respect test. She was nice as pie to the other patient. I did wonder if it was my skin colour because nothing else accounts for it. I do think they discharge you too early here. My brother was four nights in hospital and that's what I was told for my own plan, but I was encouraged to go home despite being very faint during physio. I have been back several times for follow up and other investigations on my limbs and tummy and found other staff incredibly kind and helpful. I did not think the food was good It was mostly salad with everything ( was it washed?)and chunky sandwiches. I think I only had one meal which was some rather horrible processed scampi. Again with salad. I asked for veg but they had none. It's a very good hospital and very clean.

    star rating
    North Downs Hospital - Friday, 13 March 2026
  • Beautiful and Clean facilities and room! Took a picture of the bathroom as I felt like I was in a hotel! My husband was allowed to come and wait with me while we waited for the consultant and procedure. All the staff were super friendly and comforting as I was very nervous about being put to sleep. After care was brilliant. Food was amazing too! Would highly recommend!

    star rating
    North Downs Hospital - Thursday, 12 March 2026
  • Very clean. Staff very helpful and professional

    star rating
    North Downs Hospital - Thursday, 12 March 2026
  • When approaching North Downs Hospital, it looks a bit like Fawlty Towers. Thankfully that’s where the similarity ends. The staff are very efficient and friendly. The building is immaculately clean. Parking is easy and free. Can’t find fault with any aspect of my experience.

    star rating
    North Downs Hospital - Wednesday, 11 March 2026
  • If you would like to get 5-star reviews and remove negative reviews from Google, contact me via my profile; my contact details are listed there. Payment after work done.

    star rating
    North Downs Hospital - Tuesday, 10 March 2026
  • Far less stressful than I expected

    star rating
    North Downs Hospital - Friday, 6 March 2026
  • I had a great experience from start to finish. Mr Kar and all the staff at North Downs were both professional, kind and welcoming. I was feeling very anxious, but Mr Kar’s calm and professional approach really helped put me at ease. I'm very grateful for their care.

    star rating
    North Downs Hospital - Thursday, 5 March 2026
  • All the staff at North Downs are extremely kind and helpful. They also remember you when you turn up for appointments, which gives the whole establishment a homely friendly feel and puts you at ease immediately.

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    North Downs Hospital - Saturday, 28 February 2026
  • Amazing care received by all staff , especially dr Kar

    star rating
    North Downs Hospital - Friday, 20 February 2026
  • Can’t thank Mr Kar and the lovely staff at North Downs enough for a such a smooth experience having had Laparoscopic Hysterectomy done there on 10/1/26. Their kindness and care is second to none. There knowledge advice and support helps during ab emotional, anxious time. I had a quick, easy recovery and was back to work at start of the 5th week. These super hero’s do not get enough praise for all their hard work. 💕

    star rating
    North Downs Hospital - Thursday, 19 February 2026
  • Excellent!

    star rating
    North Downs Hospital - Tuesday, 17 February 2026
  • Everyone was very kind and helpful. The hospital was very clean. Parking can sometimes be a problem but overall I would recommend this hospital.

    star rating
    North Downs Hospital - Monday, 16 February 2026
  • North Downs is very convenient and everyone is always very welcoming

    star rating
    North Downs Hospital - Monday, 16 February 2026
  • I was seen quickly & all dealt with very well

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    North Downs Hospital - Saturday, 14 February 2026
  • Was great much appreciated

    star rating
    North Downs Hospital - Wednesday, 11 February 2026

Award Winning Healthcare

Ramsay Health Care UK pride themselves in delivering high quality healthcare and have received the following industry awards as recognition in the past few years:

July 2025 - Defence Employer Recognition Scheme Gold Award 2025

April 2025 – Highly Commended at the HSJ Awards - Highly Commended at Awards Ceremony | Ramsay Health Care UK

April 2025 – Mobile Diagnostic QSI Quality Mark - RDUK Awarded the QSI Quality Mark | Ramsay Health Care UK

November 2024 – NJR Gold Award - Ramsay Awarded Gold by NJR | Ramsay Health Care UK

Read more about clinical quality and safety with Ramsay Health Care UK

Patient Stories 

Real patients. Real stories. Discover how our procedures at Ramsay Health Care UK are making a lasting difference in people’s lives - like Rob, who got his life back following an aquablation therapy procedure.

Hear more patients speak about their story

Your Hospital Stay

Coming into hospital can be a worrying time, so by making your stay as comfortable as possible we hope to help you relax as much as possible. As you approach your stay, being well prepared can help ensure a smooth experience.

Read more about each step and how we can help you prepare

Quality and Safety

We are committed to providing the highest quality of care to our patients. By ensuring we align with regulatory bodies and achieve accreditations, it strengthens and improves our risk management, security, and patient safety.

All of our hospitals are audited by the Care Quality Commission (CQC). The CQC take responsibility for the registration and inspection.

View our accreditations

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Important Information

The information, including but not limited to, text, graphics, images and other material, contained on this website is for educational purposes only and not intended to be a substitute for medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment.

No warranty or guarantee is made that the information contained on this website is complete or accurate in every respect. The testimonials, statements, and opinions presented on our website are applicable to the individuals depicted. Results will vary and may not be representative of the experience of others. Prior patient results are only provided as examples of what may be achievable. Individual results will vary and no guarantee is stated or implied by any photo use or any statement on this website.

Ramsay is a trusted provider of plastic or reconstructive surgery treatments as a part of our wrap-around holistic patient care. Our personal, friendly and professional team are here to support you throughout to ensure the best possible care. All procedures we perform are clinically justified.

*Acceptance is subject to status. Terms and conditions apply. Ramsay Health Care UK Operations Limited is authorised and regulated by the Financial Conduct authority under FRN 702886. Ramsay Healthcare UK Operations is acting as a credit broker to Chrysalis Finance Limited.

Ramsay Health Care UK is not currently recruiting for any roles based outside of England. If you are interested in applying for a role with Ramsay Health Care UK, please note that all available positions are advertised exclusively on our official website: https://www.ramsayhealth.co.uk/careers. Be cautious of individuals or organisations that approach you directly for remotely-based roles. Always verify the authenticity of the job offer and be careful with whom you share your personal information. For more information and advice on employment fraud, please visit: https://www.ramsayhealth.co.uk/careers/recruitment-fraud