Information for patients

If you're looking for fast access to local healthcare and want to be sure you're in safe, experienced hands, then choosing Ramsay Health Care UK could be for you - we're here when you need us.

Referral Information
Patient Feedback
Clinical Information
Patient Stories
Your Hospital Stay
Accreditations

Your treatment, your way.

It is easier than you think to access private hospital treatment. At Ramsay Health Care, we offer a range of ways to access treatment with us, giving you the flexibility to choose what option best suits you. You can either pay for your treatment, use your medical insurance or be referred for NHS funded treatment.

Find out more about how to access treatment with us
Patient Feedback

Hear from our patients talk about their recent experience with us

  • Excellent hospital and treatment thank you.

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    North Downs Hospital - Wednesday, 19 November 2025

  • Already answered this question

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    North Downs Hospital - Wednesday, 19 November 2025

  • Everything has been exceptionally clean and all the staff very friendly with comfort as key

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    North Downs Hospital - Wednesday, 19 November 2025

  • Staff always very cordial and polite. The place is also clean and organised.

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    North Downs Hospital - Wednesday, 19 November 2025

  • Was a follow up appointment

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    North Downs Hospital - Wednesday, 19 November 2025

  • It was easy to park at the hospital. The outpatients were running to time. The staff were very welcoming and helpful. I felt like I was being looked after in a professional manner.

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    North Downs Hospital - Wednesday, 19 November 2025

  • Faultless.

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    North Downs Hospital - Wednesday, 19 November 2025

  • 3rd or 4th procedure at North Downs Hospital cannot fault the place on punctuality, cleanliness, professionalism would not go anywhere else highly recommend

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    North Downs Hospital - Monday, 10 November 2025

  • The entire staffing team at North Downs are truly wonderful. You are greeted with smiles. They all go above and beyond for you. Staying over night and witnessing staff changes, all staff introduced themselves, were kind, friendly and helpful. I cannot thank everyone enough for their kindness and compassion.

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    North Downs Hospital - Saturday, 8 November 2025

  • The day staff nurses were great. The night staff were not as friendly or caring. The support staff , cleaners and Steve were really lovely. The communication for discharge was not good and I had to wait in reception to be collected after major surgery and I was very emotional and felt this was very insensitive and not professional.

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    North Downs Hospital - Saturday, 8 November 2025

  • Pleasant and friendly

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    North Downs Hospital - Thursday, 6 November 2025

  • Very good experience from first consultation to post op phone call

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    North Downs Hospital - Thursday, 6 November 2025

  • The radiographer was very thoughtful, kind and made me feel at ease.

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    North Downs Hospital - Wednesday, 5 November 2025

  • I had ACL surgery on 30/10/25. All of the staff were excellent, from the nurses through to the surgeon. The operation was stress free with minimal waiting times, and it was successfully performed by Mr Anand and his team. After the operation, I was attentively cared to by the nurse and physio, who answered all of my questions and constantly helped me. The food was also great. The whole experience honestly couldn’t have been any better, so thank you to all of the staff. Would thoroughly recommend.

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    North Downs Hospital - Friday, 31 October 2025

  • All very good and on time

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    North Downs Hospital - Friday, 31 October 2025

Award Winning Healthcare

Ramsay Health Care UK pride themselves in delivering high quality healthcare and have received the following industry awards as recognition in the past few years:

July 2025 - Defence Employer Recognition Scheme Gold Award 2025

April 2025 – Highly Commended at the HSJ Awards - Highly Commended at Awards Ceremony | Ramsay Health Care UK

April 2025 – Mobile Diagnostic QSI Quality Mark - RDUK Awarded the QSI Quality Mark | Ramsay Health Care UK

November 2024 – NJR Gold Award - Ramsay Awarded Gold by NJR | Ramsay Health Care UK

Read more about clinical quality and safety with Ramsay Health Care UK

Patient Stories 

Real patients. Real stories. Discover how our procedures at Ramsay Health Care UK are making a lasting difference in people’s lives - like Rob, who got his life back following an aquablation therapy procedure.

Hear more patients speak about their story

Your Hospital Stay

Coming into hospital can be a worrying time, so by making your stay as comfortable as possible we hope to help you relax as much as possible. As you approach your stay, being well prepared can help ensure a smooth experience.

Read more about each step and how we can help you prepare

Quality and Safety

We are committed to providing the highest quality of care to our patients. By ensuring we align with regulatory bodies and achieve accreditations, it strengthens and improves our risk management, security, and patient safety.

All of our hospitals are audited by the Care Quality Commission (CQC). The CQC take responsibility for the registration and inspection.

View our accreditations

Paying for yourself?

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Important Information

The information, including but not limited to, text, graphics, images and other material, contained on this website is for educational purposes only and not intended to be a substitute for medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment.

No warranty or guarantee is made that the information contained on this website is complete or accurate in every respect. The testimonials, statements, and opinions presented on our website are applicable to the individuals depicted. Results will vary and may not be representative of the experience of others. Prior patient results are only provided as examples of what may be achievable. Individual results will vary and no guarantee is stated or implied by any photo use or any statement on this website.

Ramsay is a trusted provider of plastic or reconstructive surgery treatments as a part of our wrap-around holistic patient care. Our personal, friendly and professional team are here to support you throughout to ensure the best possible care. All procedures we perform are clinically justified.

*Acceptance is subject to status. Terms and conditions apply. Ramsay Health Care UK Operations Limited is authorised and regulated by the Financial Conduct authority under FRN 702886. Ramsay Healthcare UK Operations is acting as a credit broker to Chrysalis Finance Limited.

Ramsay Health Care UK is not currently recruiting for any roles based outside of England. If you are interested in applying for a role with Ramsay Health Care UK, please note that all available positions are advertised exclusively on our official website: https://www.ramsayhealth.co.uk/careers. Be cautious of individuals or organisations that approach you directly for remotely-based roles. Always verify the authenticity of the job offer and be careful with whom you share your personal information. For more information and advice on employment fraud, please visit: https://www.ramsayhealth.co.uk/careers/recruitment-fraud