Patient Feedback
We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.
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Unfortunately, I have been very disappointed with the service I have received. I have not yet had my procedure and already struggle with mobility, so arranging transport for appointments is particularly important for me. My appointment paperwork clearly stated that my upcoming appointment was at 12:30, so I arranged transport based on this time. However, today I received a voice message appoinment reminder stating that my appointment was actually at 13:30. I contacted the company to clarify the discrepancy, but unfortunately found the response very unhelpful. I was simply told that the appointment is what the voice message states despite the paperwork I had received clearly stating 12:30. When you have mobility difficulties and have to arrange transport in advance, changes or conflicting information like this can cause unnecessary stress and inconvenience. I would expect a company dealing with patients to provide clear, accurate information and be more understanding when mistakes or discrepancies occur. Overall, very disappointing communication and customer service.
Oaklands Hospital - Monday, 24 August 2026 -
Many thanks to all staff, professionally cared for though out my entire stay.
Oaklands Hospital - Wednesday, 19 August 2026 -
Very nice hospital i had my surgery last month very clean hospital and good dr and good nurses
Oaklands Hospital - Friday, 14 August 2026 -
I attended Oaklands Hospital in August 2026 for an appointment with Consultant Dr Almerie in relation to a potential hernia. An ultrasound scan was carried out the same afternoon. Super efficient service. Thank you.
Oaklands Hospital - Thursday, 13 August 2026 -
ABSOLUTELY AMAZING HOSPITAL
Oaklands Hospital - Tuesday, 14 July 2026 -
Kind and caring people. First surgery I’ve had and I was definitely very scared. I was treated with dignity, kindness and patience throughout the entire process. The receptionist was excellent when I phoned, as I’d worked myself up about the procedure. The consultant Qutayba Almerie was brilliant, took the time to meet with me again to talk me though everything and calm me down before. Everyone on the day was brilliant also. I would like to say thank you specifically to the lady who collected me from my room for surgery, I believe her name was Ellen, she was so kind and understanding. She comforted me all the way down and until I was put under the anaesthetic, honestly think I would have done a runner If it wasn’t for her. Surgery Is definitely not something I wanted, nor do I ever want it again, but you all made the experience as good as it could have been and if I ever do need it again, I hope it’s at this hospital. Thank you
Oaklands Hospital - Wednesday, 24 June 2026 -
Fantastic experience from start to finish. The level of care, support, and professionalism throughout my journey was outstanding. I had a gastric sleeve procedure, and the entire team made me feel comfortable, informed, and well looked after every step of the way. I would highly recommend these guys to anyone considering weight loss surgery. Thank you for making the whole process such a positive experience.
Oaklands Hospital - Tuesday, 23 June 2026 -
Absolute pleasure to be treated at this hospital. I was referred by GP over osteoarthritis in my knee 2 years ago. From being greeted by the lovely reception staff to meeting Dr Shah my treatment has been 10/10. Just had my first knee replacement the Care from the nurses and PTs were amazing. Thanks again :-)
Oaklands Hospital - Friday, 12 June 2026 -
I attended yesterday for an MRI scan of my small bowel. I was very nervous due to personal circumstances. However, as soon as I arrived I was met with care, compassion, laughter and friendly staff. Huge thanks to Ronnie on reception who was very caring and the OPS manager who assured me my results would be back in time for my next appointment. Finally but most thankfully goes to Akeel and Junaid in the radiology department who were amazing. They were so patient, kind, reassuring and checked on me throughout the scan. I am no longer scared of MRI scans. Thanks to each and everyone of you. Sending you my best wishes.
Oaklands Hospital - Friday, 12 June 2026
