Patient Feedback
Hear from our patients talk about their recent experience with us
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Fantastic staff. They made feel very safe from the moment I entered the building. Good facilities. Would recommend if considering a private operation in the area.
Pinehill Hospital - Friday, 30 January 2026
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Would definitely recommend Pinehills and Mr Bhuguwati for any treatment needed. A all round good experience. I was a little nervous considering it was my back but felt completley v confident through out the whole experience.
Pinehill Hospital - Thursday, 29 January 2026
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The staff and facilities at Pinehill are superb. The hospital is clean and welcoming. My only mild criticism is the regular difficulty in finding a car parking place. But I would have no hesitation in recommending the hospital to others.
Pinehill Hospital - Tuesday, 27 January 2026
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Friendly reception staff. Clean ward. Food was ok. Ward staff friendly. Phones are hit and miss
Pinehill Hospital - Monday, 26 January 2026
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I contacted the hospital switchboard to enquire about a specialist ENT consultation with Dr Patel. I was quoted £150 initially but then charged £250 after the consultation. Dr Patel was great. Empathic, supportive and helped me with the problem that I had, which I found very reassuring. I did inform the receptionist about the overcharge, but I was still charged the same fee. After being notified, Simone from Pinehill Hospital contacted me to let me know that they had made a mistake and the hospital issued a refund of £100 immediately. Mistakes like this happen, but the fact that they contacted me promptly, acknowledged the error, and issued a refund tells me that this is a well-led, trustworthy hospital. Thank you again, I will definitely come back if ever needed.
Pinehill Hospital - Friday, 23 January 2026
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Really couldn’t have asked for more thorough consultations. I would definitely recommend Dr Carter.
Pinehill Hospital - Thursday, 22 January 2026
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The hospital was great but the road works outside the hospital need sorting asap
Pinehill Hospital - Thursday, 22 January 2026
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Thank you so much pinehill . Lovely doctors and staff who took care off me for my op day care very happy and safe thank you 😊
Pinehill Hospital - Wednesday, 21 January 2026
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I had my clinic appointments at Pinehill and was impressed - prompt & caring staff
Pinehill Hospital - Sunday, 18 January 2026
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Follow up appointments were grwat and physio understanding clear and helpful. Dr was briiliant ... cant praise him enough
Pinehill Hospital - Thursday, 15 January 2026
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I had an upper GI endoscopy here the other day. As an anxious person when it comes to invasive medical procedures I struggled to find any reviews for this procedure at all which would’ve been reassuring. So just wanted to leave a review. The service was great. From when I first walked in the lady at the reception desk was absolutely lovely and so welcoming. Then I was taken to the short stay unit. I was really anxious and my nurse Helena did a great job at trying to put me at ease. She kept me up to date with my position in the slight queue and answered all of my questions. She was empathetic and all around lovely. Very calming given I was soooo anxious. I was also allowed to keep my husband with me there right up until the procedure when they wheeled me off. I was then brought back directly to him. This support was so important for how anxious I was. In the procedure room itself the nurses were also lovely and calming, reassuring me we’d be okay. Dr Muhammad also listened to me when I explained where may be best to cannulate, which I appreciated. I opted for sedation so I don’t remember much of the procedure itself. But I recovered well. To add to the service, when I’d first arrived there was a menu to choose from hot drinks with non-dairy milk options as well as a variety of sandwiches for after the procedure, given you are NBM (nil by mouth) for a while beforehand. I thought this was a lovely touch. And I really enjoyed both the tea and what appeared to be a freshly made sandwich after (not the pre-made packet stuff- I was asked about white or brown bread! lol). Overall a really positive experience! If you’re anxious I promise you’re in good hands here! Thank you Pinehill and hope this provides some reassurance to future patients that they’re in good hands.
Pinehill Hospital - Thursday, 15 January 2026
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Positive experience.
Pinehill Hospital - Thursday, 15 January 2026
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Staff are super friendly and compassionate. When having a procedure everything is explained beforehand and aftercare is excellent. Would definitely recommend to others.
Pinehill Hospital - Wednesday, 14 January 2026
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The staff at Pinehill Hospital are all excellent. My only feedback is the lack of car parking spaces at peak times as this can increase stress and anxiety waiting for a space when full and the appointment time is near.
Pinehill Hospital - Tuesday, 13 January 2026
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Excellent treatment from start to finish. I felt cared for and important. Couldn’t fault anything or anyone.
Pinehill Hospital - Tuesday, 13 January 2026
