Patient Feedback
Hear from our patients talk about their recent experience with us
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I came looking for reviews on any endoscopy reviews and found one which was so helpful for me so i promised to leave a review to help anyone undergoing the same treatment. Firstly i was 15 mins late as i thought my appointment was slightly later then planned, but the team were so forgiving and assured or was all fine. I was taken straight to the ward on arrival and asked to put on my gown and fill put my forms again. This was done online 2 days prior but i may have missed the time it needed to be sent? Either way i was assured it was ok and filled out forms whilst waiting. This didn't take long. To stress that i was a nervous wreck is an understatement. All nurses and Dr Mohammed cane to talk to me and assured me of each step and how long it would be. I was able to ask all my questions like what they were looking for etc and i was not rushed. After lots of nervous knee shaking i was taken through by the loveliest nurses. I was a nervous wreck bit each step was done with time and ease. 10 numbing throat sprays and oxygen, then i laid on my side, mouth guard in and the sedation went in and i was asleep in seconds! Before the sedation i asked if the nurse could hold my hand (38 year old mother of 2 and not ashamed to ask for a hand hold!) i WISH i remembered the lovely nurses name (fabulous looped dreadlock hair!) as she held my hand the entire procedure as promised and this was the only thing i felt the entire time in the moments i do remember. My fear of the day was the potential gagging and retching that comes with this thoe of procedure but if this happened, i was non the wiser! So grateful to the hand to hold. I vaguely remember the tube coming out and waking up in a lovely dazey way in my bay. After my sandwich and two black teas (gf option and milks options available) i got myself dressed to go. At no point was i made to feel like i had to leave quickly and was able to take my time. The very sweet nurse Bev came round and explained my results (all clear!) and gave me my file which had images and all the info. I was told this would all be sent to my GP and was able to ask anymore questions if needed. After that my sedation cannula was taken out and i was able to go. If you are an anxious patient the opt for the sedation. You will be totally fine! If i was to visit pinehill again i know i would come back with ease.
Pinehill Hospital - Sunday, 15 February 2026
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Everyone very friendly and welcoming- parking was a bit tricky, but I suppose it's something the hospital is aware of and cannot do much about.
Pinehill Hospital - Friday, 13 February 2026
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Great hospital and lovely staff.
Pinehill Hospital - Thursday, 12 February 2026
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10/10 fantastic experience
Pinehill Hospital - Wednesday, 11 February 2026
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Felt totally reassured and understood at my appointment with Miss Charlotte Foley, I would highly recommend her and Pinehill.
Pinehill Hospital - Monday, 9 February 2026
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the entire process was handled with the utmost professionalism. I cannot thank Dr Chatoo and Pinehill hospital enough for exceptional care and for giving me my mobility back.
Pinehill Hospital - Sunday, 8 February 2026
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My recent visit to Pinehill was excellent from the staff to Nihkil and his team. Always understanding any issues i might have and putting my mind at rest.
Pinehill Hospital - Friday, 6 February 2026
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Perfect, very helpful
Pinehill Hospital - Thursday, 5 February 2026
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Great experience at Pinehill. And had my operation at Hatfield and a good experience there too.
Pinehill Hospital - Wednesday, 4 February 2026
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Underwent spinal surgery with Mr Kabir, everyone from start to finish was first class. Although I went to he’ll and back initially with the pain I am now so so much better. Mr Kabir is excellent and true to his word, the resulting op has genuinely changed my life. I am eternally grateful. Thank you
Pinehill Hospital - Monday, 2 February 2026
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Fantastic staff. They made feel very safe from the moment I entered the building. Good facilities. Would recommend if considering a private operation in the area.
Pinehill Hospital - Friday, 30 January 2026
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Would definitely recommend Pinehills and Mr Bhuguwati for any treatment needed. A all round good experience. I was a little nervous considering it was my back but felt completley v confident through out the whole experience.
Pinehill Hospital - Thursday, 29 January 2026
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The staff and facilities at Pinehill are superb. The hospital is clean and welcoming. My only mild criticism is the regular difficulty in finding a car parking place. But I would have no hesitation in recommending the hospital to others.
Pinehill Hospital - Tuesday, 27 January 2026
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Friendly reception staff. Clean ward. Food was ok. Ward staff friendly. Phones are hit and miss
Pinehill Hospital - Monday, 26 January 2026
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I contacted the hospital switchboard to enquire about a specialist ENT consultation with Dr Patel. I was quoted £150 initially but then charged £250 after the consultation. Dr Patel was great. Empathic, supportive and helped me with the problem that I had, which I found very reassuring. I did inform the receptionist about the overcharge, but I was still charged the same fee. After being notified, Simone from Pinehill Hospital contacted me to let me know that they had made a mistake and the hospital issued a refund of £100 immediately. Mistakes like this happen, but the fact that they contacted me promptly, acknowledged the error, and issued a refund tells me that this is a well-led, trustworthy hospital. Thank you again, I will definitely come back if ever needed.
Pinehill Hospital - Friday, 23 January 2026
