Information for patients

If you're looking for fast access to local healthcare and want to be sure you're in safe, experienced hands, then choosing Ramsay Health Care UK could be for you - we're here when you need us.

Your treatment, your way.

It is easier than you think to access private hospital treatment. At Ramsay Health Care, we offer a range of ways to access treatment with us, giving you the flexibility to choose what option best suits you. You can either pay for your treatment, use your medical insurance or be referred for NHS funded treatment.

Find out more about how to access treatment with us
Patient Feedback

Hear from our patients talk about their recent experience with us

  • I recently underwent a spinal operation a posterior excision of disc prolapse (including microdiscectomy +/-decompression L4/L5 under the care of Mr Kabir, Syed at Pinehill Hospital. Other consultants said it couldn’t be done but Mr Kabir disagreed and I can now say that other than the pain at the operation site all the nerve pain I had been suffering with for the last two years now appears to have gone. I would like to say that from entering Pinehill on the day of my operation and until I left the care I received was first class throughout the whole experience. I would like to say a big thank you to Pinehill and all of their team and would highly recommend this hospital to others.

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    Pinehill Hospital - Sunday, 5 October 2025
  • Great little hospital, albeit wait times can be delayed

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    Pinehill Hospital - Friday, 3 October 2025
  • The team were so professional and friendly.

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    Pinehill Hospital - Thursday, 2 October 2025
  • Was treated so well by ALL the staff at the hospital. There are no words to express how thankful I am to them.

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    Pinehill Hospital - Thursday, 2 October 2025
  • I recently underwent a Hip Replacement at PINEHILL hospital. The treatment that I received was absolutely first class. Everyone that I came into contact with from the consultant through to the doctors , nurses, physios,ward staff were professional/courteous at all times and nothing was ever too much trouble. The medical treatment was first class and even the food provided was superb. Would not hesitate to recommend PINEHILL to anyone .

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    Pinehill Hospital - Wednesday, 1 October 2025
  • Hosputal was very clean and all staff most helpful

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    Pinehill Hospital - Tuesday, 30 September 2025
  • I had a 5 week review after my partial knee replacement. Mr Chatoo and the nurses where caring and informative and wouldn't hesitate to recommend anyone to go there

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    Pinehill Hospital - Tuesday, 30 September 2025
  • Very convenient and welcoming staff

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    Pinehill Hospital - Tuesday, 30 September 2025
  • All staff have been very lovely & welcoming - i'd like to send a big shout out to a particular receptionist, i didn't catch her name unfortunately, but she took great personal care of me when i was upset & in pain and really made me feel like i was being looked after

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    Pinehill Hospital - Monday, 29 September 2025
  • Very efficient and professional

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    Pinehill Hospital - Friday, 26 September 2025
  • Exceptional Care at Pine Hospital – Highly Recommend!" I recently underwent surgery for an umbilical/paraumbilical hernia at Pine Hospital in Hitchin, and I couldn’t be more pleased with the care I received. From the moment I walked in, the entire experience was seamless and stress-free. The staff were absolutely fantastic, starting from the reception and admission team, who made the check-in process smooth and welcoming. Every nurse I interacted with was caring and attentive, ensuring I felt comfortable and well-informed at every step. The anesthetic team were reassuring, explaining everything before the procedure and making sure I was at ease. A special mention goes to Mr. Lloyd Geraint, the surgeon, and his team. Their professionalism and expertise were evident throughout my entire journey, and I felt completely confident in their hands. They took the time to explain the procedure thoroughly and answered all my questions with patience. The hospital itself was wonderful. I had my own room, which was both private and peaceful – perfect for recovery. The whole environment was calm, quiet, and incredibly well-maintained, which made my one-day stay very comfortable. The care, attention, and overall atmosphere were beyond what I expected. I’m extremely grateful for the excellent treatment I received and highly recommend Pine Hospital to anyone considering surgery. Truly an amazing experience from start to finish Thank you so much !!!! Robert

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    Pinehill Hospital - Wednesday, 24 September 2025
  • All very pleasant. Everything passed easily.

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    Pinehill Hospital - Tuesday, 23 September 2025
  • Wonderful treatment from all at Pinehill thank you

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    Pinehill Hospital - Tuesday, 23 September 2025
  • As stated earlier

    star rating
    Pinehill Hospital - Tuesday, 23 September 2025
  • Exceptional Care at Pine Hospital – Highly Recommend!" I recently underwent surgery for an umbilical/paraumbilical hernia at Pine Hospital in Hitchin, and I couldn’t be more pleased with the care I received. From the moment I walked in, the entire experience was seamless and stress-free. The staff were absolutely fantastic, starting from the reception and admission team, who made the check-in process smooth and welcoming. Every nurse I interacted with was caring and attentive, ensuring I felt comfortable and well-informed at every step. The anesthetic team were reassuring, explaining everything before the procedure and making sure I was at ease. A special mention goes to Mr. Lloyd Geraint, the surgeon, and his team. Their professionalism and expertise were evident throughout my entire journey, and I felt completely confident in their hands. They took the time to explain the procedure thoroughly and answered all my questions with patience. The hospital itself was wonderful. I had my own room, which was both private and peaceful – perfect for recovery. The whole environment was calm, quiet, and incredibly well-maintained, which made my one-day stay very comfortable. The care, attention, and overall atmosphere were beyond what I expected. I’m extremely grateful for the excellent treatment I received and highly recommend Pine Hospital to anyone considering surgery. Truly an amazing experience from start to finish Thank you so much !!!! Robert

    star rating
    Pinehill Hospital - Friday, 19 September 2025

Award Winning Healthcare

Ramsay Health Care UK pride themselves in delivering high quality healthcare and have received the following industry awards as recognition in the past few years:

July 2025 - Defence Employer Recognition Scheme Gold Award 2025

April 2025 – Highly Commended at the HSJ Awards - Highly Commended at Awards Ceremony | Ramsay Health Care UK

April 2025 – Mobile Diagnostic QSI Quality Mark - RDUK Awarded the QSI Quality Mark | Ramsay Health Care UK

November 2024 – NJR Gold Award - Ramsay Awarded Gold by NJR | Ramsay Health Care UK

Read more about clinical quality and safety with Ramsay Health Care UK

Patient Stories 

Real patients. Real stories. Discover how our procedures at Ramsay Health Care UK are making a lasting difference in people’s lives - like Rob, who got his life back following an aquablation therapy procedure.

Hear more patients speak about their story

Your Hospital Stay

Coming into hospital can be a worrying time, so by making your stay as comfortable as possible we hope to help you relax as much as possible. As you approach your stay, being well prepared can help ensure a smooth experience.

Read more about each step and how we can help you prepare

Quality and Safety

We are committed to providing the highest quality of care to our patients. By ensuring we align with regulatory bodies and achieve accreditations, it strengthens and improves our risk management, security, and patient safety.

All of our hospitals are audited by the Care Quality Commission (CQC). The CQC take responsibility for the registration and inspection.

View our accreditations

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Important Information

The information, including but not limited to, text, graphics, images and other material, contained on this website is for educational purposes only and not intended to be a substitute for medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment.

No warranty or guarantee is made that the information contained on this website is complete or accurate in every respect. The testimonials, statements, and opinions presented on our website are applicable to the individuals depicted. Results will vary and may not be representative of the experience of others. Prior patient results are only provided as examples of what may be achievable. Individual results will vary and no guarantee is stated or implied by any photo use or any statement on this website.

Ramsay is a trusted provider of plastic or reconstructive surgery treatments as a part of our wrap-around holistic patient care. Our personal, friendly and professional team are here to support you throughout to ensure the best possible care. All procedures we perform are clinically justified.

*Acceptance is subject to status. Terms and conditions apply. Ramsay Health Care UK Operations Limited is authorised and regulated by the Financial Conduct authority under FRN 702886. Ramsay Healthcare UK Operations is acting as a credit broker to Chrysalis Finance Limited.

Ramsay Health Care UK is not currently recruiting for any roles based outside of England. If you are interested in applying for a role with Ramsay Health Care UK, please note that all available positions are advertised exclusively on our official website: https://www.ramsayhealth.co.uk/careers. Be cautious of individuals or organisations that approach you directly for remotely-based roles. Always verify the authenticity of the job offer and be careful with whom you share your personal information. For more information and advice on employment fraud, please visit: https://www.ramsayhealth.co.uk/careers/recruitment-fraud