Patient Feedback

Patient Feedback

We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.

  • Staff efficient and caring.

    star rating

    Pinehill Hospital

    Friday, 16 February 2024
  • The process of being booked in with Dr Kirk was very quick. I received an efficient service from all the team involved.

    star rating

    Pinehill Hospital

    Friday, 16 February 2024
  • I found the experience very calm well executed and was made to feel very comfortable

    star rating

    Pinehill Hospital

    Thursday, 15 February 2024
  • Staff are very pleasant and professional

    star rating

    Pinehill Hospital

    Wednesday, 14 February 2024
  • Everything’s easy and all the staff are very helpful

    star rating

    Pinehill Hospital

    Tuesday, 6 February 2024
  • Recently had a hip replacement and from my first consultation to my physio the staff and duty of care has been excellent. Everyone is polite and friendly and rooms are clean and have every thing you need .

    star rating

    Pinehill Hospital

    Wednesday, 31 January 2024
  • Hospital was very clean, friendly staff and appointments were always on time with no waiting

    star rating

    Pinehill Hospital

    Thursday, 25 January 2024
  • star rating

    Pinehill Hospital

    Friday, 19 January 2024
  • I had an operation at Pinehill in late November. I found all the staff to be very caring. Everything was explained to me thoroughly. I found the hospital to be clean and nothing was lacking. Food wise there was enough variety to find something you liked. I think my only criticism was no follow up call after I went home to see how I was doing, although I had all the information of who to call if I did any problems, other than that I have no complaint and would certainly recommend the hospital.

    star rating

    Pinehill Hospital

    Monday, 15 January 2024
  • Every aspect of my treatment and my time spent in the hospital has been exceptional. Every member of staff has made me feel welcome and comfortable.

    star rating

    Pinehill Hospital

    Wednesday, 10 January 2024
  • I’m giving three stars purely on the basis that I can’t seem to get an appointment soon enough to treat my rheumatoid arthritis. I’ve got an ultrasound booked on the 18th Jan and the next available appointment is 23rd Feb? So more than a month to wait! Unfortunately that means I wont be able to start medication within the 12 week window of when my symptoms started.

    star rating

    Pinehill Hospital

    Thursday, 4 January 2024
  • 10Dec 2023 I had a bad experience. I hope is a one off. Specialists are good, the administration and specially the radiology depatment are terrible. I had my MRI nearly 3 weeks ago and I applied for a copy. They came back with a rude email to fill out the form I already sent them. No email for complaints on the Ramsey website, just the web form. No replies after days. --- Update on the 13th of Dec Finally the issue was resolved and actions were promised by the hospital. Think might have been a one off problem in the Radiology department due to the introduction of new conent management tools. I received the emails at the end and all the data I needed. The delay was bad but life is more about how a problem is resolved.

    star rating

    Pinehill Hospital

    Wednesday, 13 December 2023
  • It didn’t feel like a hospital. It made me want to look at private health care

    star rating

    Pinehill Hospital

    Thursday, 7 December 2023
  • Hospital was clean, staff were very friendly, waiting times very short

    star rating

    Pinehill Hospital

    Thursday, 9 November 2023
  • Always very efficient service and lovely clean, calming environment.

    star rating

    Pinehill Hospital

    Tuesday, 24 October 2023

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