Patient Feedback
We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.
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I had an upper GI endoscopy here the other day. As an anxious person when it comes to invasive medical procedures I struggled to find any reviews for this procedure at all which would’ve been reassuring. So just wanted to leave a review. The service was great. From when I first walked in the lady at the reception desk was absolutely lovely and so welcoming. Then I was taken to the short stay unit. I was really anxious and my nurse Helena did a great job at trying to put me at ease. She kept me up to date with my position in the slight queue and answered all of my questions. She was empathetic and all around lovely. Very calming given I was soooo anxious. I was also allowed to keep my husband with me there right up until the procedure when they wheeled me off. I was then brought back directly to him. This support was so important for how anxious I was. In the procedure room itself the nurses were also lovely and calming, reassuring me we’d be okay. Dr Muhammad also listened to me when I explained where may be best to cannulate, which I appreciated. I opted for sedation so I don’t remember much of the procedure itself. But I recovered well. To add to the service, when I’d first arrived there was a menu to choose from hot drinks with non-dairy milk options as well as a variety of sandwiches for after the procedure, given you are NBM (nil by mouth) for a while beforehand. I thought this was a lovely touch. And I really enjoyed both the tea and what appeared to be a freshly made sandwich after (not the pre-made packet stuff- I was asked about white or brown bread! lol). Overall a really positive experience! If you’re anxious I promise you’re in good hands here! Thank you Pinehill and hope this provides some reassurance to future patients that they’re in good hands.
Pinehill Hospital - Thursday, 15 January 2026
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Follow up appointments were grwat and physio understanding clear and helpful. Dr was briiliant ... cant praise him enough
Pinehill Hospital - Thursday, 15 January 2026
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Positive experience.
Pinehill Hospital - Thursday, 15 January 2026
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Staff are super friendly and compassionate. When having a procedure everything is explained beforehand and aftercare is excellent. Would definitely recommend to others.
Pinehill Hospital - Wednesday, 14 January 2026
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The staff at Pinehill Hospital are all excellent. My only feedback is the lack of car parking spaces at peak times as this can increase stress and anxiety waiting for a space when full and the appointment time is near.
Pinehill Hospital - Tuesday, 13 January 2026
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Excellent treatment from start to finish. I felt cared for and important. Couldn’t fault anything or anyone.
Pinehill Hospital - Tuesday, 13 January 2026
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My stay was as pleasant as a first night post op can be, the staff was friendly and attentive. I did find the information about when I was to be discharged was not clear in the morning.
Pinehill Hospital - Tuesday, 13 January 2026
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Excellent
Pinehill Hospital - Tuesday, 30 December 2025
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The hospital was very good, and close to where I live. So very convenient. It is well equipped and meant to I could get my X-rays and MRI scans done onsite.
Pinehill Hospital - Saturday, 20 December 2025
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Our experience at Pinehill Hospital was outstanding from start to finish. From initial consultations through MRIs, blood tests, surgery, and follow-up appointments, every interaction was handled with warmth, professionalism, and genuine compassion. The staff consistently made time for us, treated us as people rather than processes, and created an environment that felt calm, human, and reassuring during what could otherwise have been an overwhelming period. The hospital itself is efficient, clean, and welcoming, with systems that clearly work. Appointments ran smoothly, communication was clear, and everything felt well coordinated — which makes an enormous difference when you’re dealing with something as serious as a cancer diagnosis. What stood out most was the culture. The staff clearly hold Professor Nikhil Vasdev in very high regard and take real pride in delivering care to the standard he sets. That respect translated directly into the quality of care we received — attentive, diligent, and patient-focused at every step. Pinehill Hospital provided not just excellent clinical care, but a level of kindness and professionalism that gave us confidence throughout the journey. We are extremely grateful to the entire team and would not hesitate to recommend the hospital to anyone needing specialist care.
Pinehill Hospital - Friday, 19 December 2025
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I am glad i had the surgery. All staff were frienddly and accommodating. Not had any complicstions and it went really well.
Pinehill Hospital - Wednesday, 17 December 2025
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All my visits to pinehill hospital have been very welcoming, staff are all very professional and helpful
Pinehill Hospital - Monday, 15 December 2025
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I was fortunate enough to have my mri scan at pine hill hospital. Jackie the receptionist welcomed me with a lovely smile, & made me very welcome and helpful. Asked if I had any concerns ect. Also the other staff I met was just as polite & professional. Absolutely first class service.
Pinehill Hospital - Saturday, 13 December 2025
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Good visit no problems
Pinehill Hospital - Saturday, 13 December 2025
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Everyone we spoke to was kind and professional.
Pinehill Hospital - Friday, 12 December 2025
