Patient Feedback

I came looking for reviews on any endoscopy reviews and found one which was so helpful for me so i promised to leave a review to help anyone undergoing the same treatment. Firstly i was 15 mins late as i thought my appointment was slightly later then planned, but the team were so forgiving and assured or was all fine. I was taken straight to the ward on arrival and asked to put on my gown and fill put my forms again. This was done online 2 days prior but i may have missed the time it needed to be sent? Either way i was assured it was ok and filled out forms whilst waiting. This didn't take long. To stress that i was a nervous wreck is an understatement. All nurses and Dr Mohammed cane to talk to me and assured me of each step and how long it would be. I was able to ask all my questions like what they were looking for etc and i was not rushed. After lots of nervous knee shaking i was taken through by the loveliest nurses. I was a nervous wreck bit each step was done with time and ease. 10 numbing throat sprays and oxygen, then i laid on my side, mouth guard in and the sedation went in and i was asleep in seconds! Before the sedation i asked if the nurse could hold my hand (38 year old mother of 2 and not ashamed to ask for a hand hold!) i WISH i remembered the lovely nurses name (fabulous looped dreadlock hair!) as she held my hand the entire procedure as promised and this was the only thing i felt the entire time in the moments i do remember. My fear of the day was the potential gagging and retching that comes with this thoe of procedure but if this happened, i was non the wiser! So grateful to the hand to hold. I vaguely remember the tube coming out and waking up in a lovely dazey way in my bay. After my sandwich and two black teas (gf option and milks options available) i got myself dressed to go. At no point was i made to feel like i had to leave quickly and was able to take my time. The very sweet nurse Bev came round and explained my results (all clear!) and gave me my file which had images and all the info. I was told this would all be sent to my GP and was able to ask anymore questions if needed. After that my sedation cannula was taken out and i was able to go. If you are an anxious patient the opt for the sedation. You will be totally fine! If i was to visit pinehill again i know i would come back with ease.