Pinehill Hospital, Hitchin

I recently had an experience at Pinehill Hospital, and I must say, it was a very positive one. Everyone at the hospital is incredibly professional and really supportive. From the moment I walked in, I felt well taken care of by the staff. There was a minor misunderstanding that caused my wait time to be pushed back, but the staff handled it with great professionalism and ensured that I was comfortable throughout the wait. Their supportive nature and dedication to patient care truly stood out to me. Overall, I highly recommend Pinehill Hospital for anyone seeking medical care. The team's professionalism and support make a significant difference in the patient experience.

I recently had Aquablation Therapy for a enlarged prostate under the care of Professor Vasdev. The care I received was absolutely outstanding by all the staff at Pinehill, and Professor Vasdev is one of the nicest consultants you could ever meet. I spent 3 nights at Pinehill, the nurses that looked after me were kind and amazing especially Vanessa, Shirley and Rura, nothing was too much trouble. The food was good and the room was clean and comfortable. Professor Vasdev visited me everyday to monitor my progress. I highly recommend Pinehill Hospital, Professor Vasdev and Aquablation Therapy. I only had the surgery 3 weeks ago and already seeing huge improvements, which has made me so happy after years of struggling with the symptoms of an enlarged prostate. Can't thank you all enough.

Professor Vasdev instils confidence and trust from the moment you meet him. His friendly but professional manner puts you at ease and he calmly asks questions in language that any patient can understand. Likewise his explanation of his conclusions and recommendations are equally clear. He is polite, kind and has a sense of humour that makes him personable. His experience, depth and breadth of knowledge, and willingness to adapt to new technologies and techniques are indicators of a professional at the top of his game. 3 weeks ago Professor Vasdev performed Aquablation Therapy and I have already seen a 75% improvement in my symptoms and this continues to improve every day. Before this procedure I was having to get up 3 to 4 times a night on average. Now I am sleeping through the night undisturbed.

Mr. Stephen Tai, is the best surgeon I could have chosen to carry out my hip replacement. He was very pleasant and professional in every way. My replacement hip surgery is a complete success. If my old hip replacement, from 1997, ever needs replacing, Mr Stephen Tai would be my first choice.

The Pinehill hospital is an example of a well run hospital. The staff are friendly and efficient and the surroundings are comfortable and welcoming. My room was clean and comfortable and well equipped with everything I needed. The medical staff that looked after me while I was there were first class, showing kindness and professionalism in equal measure. I felt well cared for and confident in their abilities. The catering was very good and the catering staff were very friendly and efficient. Overall I had the impression that the staff were happy and engaged in their work and this is usually an indication that staff are valued and we'll treated by their employer. The greatest asset that any organisation has is its people and Ramsey Healthcare should be proud to have such a great team at the Pinehill hospital.

I'm now two and a half weeks post op from my hip replacement and progressing well. I wanted to let you know that the care I received from all Pinehill teams was outstanding. I was very nervous especially about having a spinal anaesthetic. Amina (I hope this was her name) calmly reassured me and held my hand the entire time in the anaesthetic room. I won't forget her kindness. Mr De Roeck and the theatre team's skill meant I was soon chatting away in recovery. Once back on the ward the nurses and healthcare assistance were brilliant. It took many hours before I had all my feeling back. I was treated with great care and dignity by all and my pain was managed well. Even though I stayed another night due to sickness, I did enjoy the plentiful supply of quality food, presented very well. The ward pantry team were all lovely. Physios came and were so encouraging to do the stairs and get me walking. Anna from pharmacy came to talk through all my medication and explained everything. Post op X-ray taken with care and dignity. On discharge I was fully informed with what to expect. I felt very safe in the care of skilled nurses. My son came to collect me and the porter arrived who was chatty and took care to take me downstairs and help me get in the car. Reception team wished me well as I left. My son said I was treated like a celebrity. In a world where people are very quick to complain, I can only thank all at Pinehill for outstanding care. Well done Pinehill, you should be very proud of yourselves.

I underwent a total hip replacement at the end of November under Dr Tai's care. Dr Tai was recommended to me as I was fed up with seeing doctors who did not listen and spoke at me or over me. I had many appointments with Dr Tai I always felt that he listened and gave me very clear concise answers to my many questions that I found easy to understand with no medical jargon. I am happy with the outcome of my operation. 

Mr Tai gave me a full hip replacement on the 8th January 2024, I had no problems what so ever, six weeks later I am walking unaided and free from pain and I am 78 years of age. Mr Tai is one of the most pleasant consultants I have ever met, I would recommend him one hundred percent.