Coming into hospital can be a worrying time, so by making your stay comfortable we hope to help you relax as much as possible.
With your own room and en-suite facilities* you will have the peace and privacy you need to rest and receive visitors. We provide an a la carte menu for all our Premium Care patients, which is extended to your visitors so that you can enjoy a meal together.
Our customer service and clinical staff will answer any queries that you might have throughout your stay and will also provide suitable information for you to take home.
Before or after your stay we are just at the end of the phone to answer any queries you might have. A representative of our management team will also visit you to ensure your stay has met your expectations as a Premium Care patient.
*Where clinically appropriate
We have provided the following information on each step of your stay with us which we hope you will find of use.
View more information about your stay.
Rivers Hospital have strict nursing and cleaning procedures which reduce the risk of infection to very low levels. We would advise you to have a shower or bath with soap on the evening before or on the day of your surgery to further reduce the risk of a wound infection.
There are additional leaflets on healthcare acquired infection (HAI) and MRSA. Please contact us if you would like to see them, or you would like to know anything else about our infection prevention measures.
Our company ethos "People caring for people" means that every single day our teams selflessly put our patients' needs before their own to help deliver quick access to treatment, so you and your family do not have to worry and wait.
With more than 2500 consultants throughout the UK, you can opt for a specialist in the treatment you require. They will remain dedicated to your care throughout your stay and follow-up consultations.
Full adherence to all guidance issued from professional organisations including the Government and Public Health England.
We can provide access to a dedicated member of staff to talk through any concerns you may have prior to attending hospital.
Our hospitals are ensuring we have as many free car parking spaces available for our patients as possible.