Patient Feedback
Hear from our patients talk about their recent experience with us
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Had a pediatric ENT appointment, and from the moment we walked in we were treated well. Very kind staff at the front checked us in, and the nurse who took us to our appointment was also very nice. The Dr took the time to really listen and discuss our concerns and possible courses of action.
Rivers Hospital - Sunday, 15 March 2026
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Excellent experience, very friendly and I didn’t have to wait at all , the hospital stay was amazing .
Rivers Hospital - Friday, 13 March 2026
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Top class service. Quick op dates 💯
Rivers Hospital - Friday, 13 March 2026
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Was great from start to finish cannot thank the staff enough for the comforting care and friendliness they showed me, they all were fantastic!
Rivers Hospital - Friday, 13 March 2026
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The staff at The Rivers hospital were all very friendly, they put me at ease, accommodation, food, cleanliness all excellent,
Rivers Hospital - Friday, 13 March 2026
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Very helpful. Good surroundings Sometimes I felt Getting paid was more important than anything else. Parking at peak times is an issue.
Rivers Hospital - Friday, 13 March 2026
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The entire experience highly professional, the whole team and support staff very caring, explained procedure in detail, prompt and efficient, which all helps to build trust and confidence of being in good hands made the procedure much less stressful.
Rivers Hospital - Friday, 13 March 2026
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My appointment was for 8.15am but arrived at 7.55am, the receptionist was very nice when I booked in early, she called through to say I had arrived and told me to take a seat, I only sat down for about 2 minutes when the nurse called me through. I was taken cubicle had my obs done by a very nice nurse and was then taken to see Dr Watson who explained the procedure to me. I went back to the cubicle to change into a gown and taken in for my procedure which took about 30 minutes and Dr Watson was explaining everything that was happening during my procedure. I was taken back to my cubicle and was given tea and toast which was very nice as I hadn't eaten for 18 hours. I was discharged 1 hour 45 minutes from star to finish. I would thoroughly recommend the Rivers Hospital especially Dr Watson who did my procedure and put myself at ease.
Rivers Hospital - Friday, 13 March 2026
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Excellent service, friendly staff, clean and tidy facilities. Everyone is really nice. Highly recommended.
Rivers Hospital - Thursday, 12 March 2026
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The rivers hospital is very good all the staff are very helpful and friendly
Rivers Hospital - Thursday, 12 March 2026
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Excellent service. From the moment of arrival, pre-surgery, surgical procedure and discharge after recovery was perfect. Added to that a light snack/drink to be enjoyed in private, clean room after coming round from aesthesia.
Rivers Hospital - Thursday, 12 March 2026
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Overall very good but I felt there was a lack of communication sometimes.
Rivers Hospital - Wednesday, 11 March 2026
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A good experience. Staff always available to help you.
Rivers Hospital - Wednesday, 11 March 2026
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Hospital chosen from past experience and convenience.
Rivers Hospital - Wednesday, 11 March 2026
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I met Mr Ramkumar for the first time in October 2025, after years of suffering with arthritis in both knees. I'd been asking my GP to refer me to an Orthopedic consultant for a number of years, but had been refused due to my age. After 2 years of steroid injections in my right knee and recently starting with them in my left knee, I begged for a referral. I was able to book the appointment via the NHS app and opted for Rivers due to the short waiting lists and the availability of an initial appointment the next week. My first appointment at Rivers took no more than an hour, including an x-ray on both knees, to see the extent of the damage. My right knee was bone on bone and Mr Ramkumar commented on my bowed leg and permanent limp, he showed me the x-ray and said he'd put me on his waiting list for a total knee replacement. He confirmed the left knee, was not as bad as the right and would hold out for a few more years. I asked him if I should think about it and he said it was a no brainer and asked me why I'd come to see him - I said 'a new knee!' and he said he'd see me on surgery day! I was surprised to hear it could be as early as Jan/Feb 2026 and even more surprised when Rivers called me a few weeks later to ask if 6th January was ok! I was very nervous because I know recovery from TKR can be tough and because despite the pain , you do have to push through and keep mobile so the knee doesn't stiffen and further surgery may be needed. However, Rivers prepare you well and Joint School was very helpful. Mr Ramkumar came to see me the morning of surgery, which was much appreciated amd also after surgery, to check in. I only stayed one night and my flexion was 90° on discharge, which made me happy. The physio team took over for the next 6 weeks and Safar was amazing, so encouraging and supportive and my results were great. 130° bend by Week 4 and driving again! My review with Mr Ramkumar was delayed by a few weeks, so I saw him today- 8 weeks post-op - to show him how well I am doing! Proud that I could walk in to his office without any aids, no limp, and standing tall. I could see he was happy and he took time to show me my x-rays, before and after, and checked the knee. I thanked him for accepting me as his patient, especially after being told time and time again that I was too young. I am grateful for the fantastic job he's done and making me feel like a middle aged woman, instead of an old lady! I asled him to thank his secretary, Janet, as I'd emailed her a few times and she'd been very helpful.and responsive. Mr Ramkumar is a lovely man, funny, kind and professional. He made me feel safe, listened to and cared for. I really hope he is still working when I need my left knee replaced! Thanks to all the staff at Rivers, you were fantastic and I really appreciate you all.
Rivers Hospital - Wednesday, 11 March 2026
