Patient Feedback
Hear from our patients talk about their recent experience with us
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Rivers Hospital is amazing, offering a first class service. All staff are polite, friendly, courteous and helpful and every single part of the hospital is incredibly clean and modern. On arrival for my operation I felt I mattered. Within minutes a lovely nurse called Daisy came to get me and took me to my room, which was spacious and I had lovely view of a well tended garden. I was made to feel very welcome and she was very reassuring, explaining everything to me and asked if I had any questions. The anaesthetist then came to see me and he was also very reassuring and I knew I was in very good hands. The same can also be said for all the nursing team and the physiotherapists, who then taught me the exercises I needed to do. Even the catering staff were kind and caring. Then there's my surgeon, who has done a remarkable job!! I remember when I first met him at my initial appointment he was courteous, polite and kind. He explained what was wrong and how he could rectify the problem. He showed me my MRI scans and talked me through everything and then asked if I had any questions. At no point was my appointment rushed and then I was given a few weeks to digest what I had been told and to decide whether or not I still wanted the surgery, which I did, and I now have my mobility back and I cannot thank him enough. When I was being discharged, the nursing team ensured I had all the medication I needed, together with my paperwork and advice leaflets etc, all kept together in a little bag. Throughout my stay I felt safe and nothing was too much trouble, even when I needed assistance during the night I had a nurse arrive within seconds of me pressing the buzzer. Not once did I have to ask for pain relief as they made sure I was comfortable at all times. During my pre op assessment, physio appointments and my post op wound check appointment I got the same courteous, kind, polite and helpful treatment. I can and will thoroughly recommend this hospital.
Rivers Hospital - Thursday, 17 July 2025
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Wonderful staff all very caring and approachable. Always reassuring and nothing too much trouble
Rivers Hospital - Wednesday, 16 July 2025
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I will recommend Rivers hospital to family and friends for the friendliness,feel of safety and the patient is centre of attention.
Rivers Hospital - Monday, 14 July 2025
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The staff were lovely. They put me at ease every step of the way explaining the reaskning behind their actions helpi g me every step of the way.
Rivers Hospital - Monday, 14 July 2025
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The hospital and waiting areas were clean and welcoming as were the staff
Rivers Hospital - Monday, 14 July 2025
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Excellent and I was also very impressed with the after-care as well, especially when the nurse rang me at home the next day.
Rivers Hospital - Wednesday, 9 July 2025
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Easy to book an appointment and everyone was very friendly and helpful
Rivers Hospital - Tuesday, 8 July 2025
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Friendly and helpful
Rivers Hospital - Monday, 7 July 2025
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Overall wonderful. All of your team that I met were really professional and helpful.
Rivers Hospital - Saturday, 5 July 2025
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Very nice staff. Clean hospital. Kept well informed
Rivers Hospital - Saturday, 5 July 2025
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Everyone off the staff were kind caring Did amazing job, never felt so cared for in a hospital environment Thank you all Felt very comforted by the fact every where looked so clean
Rivers Hospital - Saturday, 5 July 2025
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My experience with the Rivers Hospital has been amazing so far. All members of staff were so welcoming and helpful. Every step of my procedure was explained to me.
Rivers Hospital - Monday, 30 June 2025
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Very positive experience. So pleased how quickly the NHS worked to get my cataract operation done.
Rivers Hospital - Monday, 30 June 2025
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I had the most amazing experience at the Rivers for my hip replacement. I was very anxious on my way to theatre and the lovely Angie reassured me, and held my hand until I went asleep, she was absolutely brilliant. The anaesthetist made me feel very at ease too. I have to mention the lovely Tammy, who was the sweetest person happy to be by my side whenever i needed reassurance. Tammy along with Julie, looked after me during the night and Julie kept my pain fully under control and I was kept very comfortable. Mr Aldham is an excellent surgeon and I would highly recommend him, very thorough and professional throughout. My whole experience at the Rivers was amazing from start to finish. It was very clean, the bed was comfortable, the staff were VERY attentive at all times. As soon as I pressed my buzzer for the nurse, it was answered within 5-10 seconds!! The food was very good, the physiotherapist was lovely and very patient. I cannot find fault at all with anything. Thank you to EVERYONE that took part in my journey, you all made the experience so much easier.
Rivers Hospital - Friday, 27 June 2025
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All very good from start to finish
Rivers Hospital - Thursday, 26 June 2025
