Patient Feedback
We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.
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Very friendly and professional service
Rivers Hospital - Thursday, 18 June 2026 -
Can’t praise the staff or facilities any higher, looked after from start to finish, was more like a hotel stay than a hospital
Rivers Hospital - Tuesday, 9 June 2026 -
Everyone I came in contact with was brilliant
Rivers Hospital - Monday, 8 June 2026 -
An exceptional radiology department, excellent radiographer Jennie, thank you so much for your professionalism and excellent manner. Brilliant experiance, thank you!
Rivers Hospital - Friday, 5 June 2026 -
I was treated so well on the day of my operation everyone was so friendly efficient and calming which helped take the edge off of my anxiety and made me feel at ease. I was not a private patient but under the NHS but I was treated with care and consideration by everyone in Rivers Hospital from Surgeon down to the tea lady. I couldn’t be more grateful of the treatment I received and I even had a follow up call this morning from a very nice lady asking how I was and informing me that if had any concerns to ring them and that I was under thier care for the next six weeks My whole experience was excellent thank you.
Rivers Hospital - Friday, 5 June 2026 -
From my pre op right through to my surgery,everyone involved in my care were amazing,my consultant/surgeon,his team who prepared me,the nurse’s,the porter & the ladies on reception,the two nurses when I popped up for blood tests beforehand,you all made my experience the best it could be & I can’t thank you enough for your kindness,calmness & genuine care,thank you all
Rivers Hospital - Thursday, 21 May 2026 -
My experience at this hospital with having 2 hip Replacements has been superb. I cannot fault the patient care and the consultant who treated me. Highly Recommend
Rivers Hospital - Tuesday, 12 May 2026 -
Currently staying at this hospital after having an operation on my back. It has been an incredible experience. Every interaction with every staff has been positive. Thank you all for your assistance and care. You all deserve more than five 🌟
Rivers Hospital - Thursday, 30 April 2026 -
I was booked in for an MRI and unfortunately my necklace tangled when I tried to remove it. The lovely receptionist told me not to panic and that one of the nurses would help me. I wanted to say a heartfelt thank you to both Terina and Munya in the imaging department who went above and beyond to help me to remove my necklace. Terina especially made it her mission to ensure that we could remove my necklace and have my scan. Without both their help I would have a broken necklace so I wanted to thank them so much for their kind help even though I’m pretty sure it made them leave work late that day.
Rivers Hospital - Thursday, 23 April 2026 -
I had hip replacement surgery last July 2025. My amazing surgeon Mr Unnikrishnan Ramkumar did a first class operation. I can't thank him enough, I am now swimming, dancing and enjoying life. The time I spent at the Rivers Hospital was tremendous, the staff treated me so well, thank you all so much 🙏 xx
Rivers Hospital - Monday, 20 April 2026 -
After having my operation cancelled at the last minute, the rebooking was very quickly sorted out, its a lovely hospital with lovely friendly staff, one should not worry, its very nicely arranged. You need to fill in a form on line for your Wellbeing, a simple process if you use a PC or phone. A letter will be received in the post with a date to have a phone call, or need to be seen at the hospital for assessment. Then a date given for your Operation, or needs to be seen to. I was very well looked after and can only praise the staff for the help and understanding of your own needs. There's lots we don't see to run a hospital so smoothly, and its sometimes the people you don't see, that also need the praise. It take a team of workers, not just individuals. How they do it I don't know, but its really well done. I've now had my operation and need to go back in under ten days to be checked over, and Items removed. In layman's words it was a Bellybutton Hernia after over working oneself. You will receive updates via text messages if you agree to them from the hospital. On the day of the operation I arrived shown a single room which was very nice, checked over, seen the Nurse, for the normal checks, the pharmacist, the Doctor, and the anaesthetist, Nurse then the operation, had to stay in over night, so better to take extra`s in case of needing to stay the night. The Nurses check on you, yes I was awake, and offered drinks and biscuits, all during the night, having had nothing to eat for 28 hours or more. Left the hospital very happy. Just wish it had been done sooner.
Rivers Hospital - Sunday, 19 April 2026
