Patient Feedback
We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.
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After having my operation cancelled at the last minute, the rebooking was very quickly sorted out, its a lovely hospital with lovely friendly staff, one should not worry, its very nicely arranged. You need to fill in a form on line for your Wellbeing, a simple process if you use a PC or phone. A letter will be received in the post with a date to have a phone call, or need to be seen at the hospital for assessment. Then a date given for your Operation, or needs to be seen to. I was very well looked after and can only praise the staff for the help and understanding of your own needs. There's lots we don't see to run a hospital so smoothly, and its sometimes the people you don't see, that also need the praise. It take a team of workers, not just individuals. How they do it I don't know, but its really well done. I've now had my operation and need to go back in under ten days to be checked over, and Items removed. In layman's words it was a Bellybutton Hernia after over working oneself. You will receive updates via text messages if you agree to them from the hospital. On the day of the operation I arrived shown a single room which was very nice, checked over, seen the Nurse, for the normal checks, the pharmacist, the Doctor, and the anaesthetist, Nurse then the operation, had to stay in over night, so better to take extra`s in case of needing to stay the night. The Nurses check on you, yes I was awake, and offered drinks and biscuits, all during the night, having had nothing to eat for 28 hours or more. Left the hospital very happy. Just wish it had been done sooner.
Rivers Hospital - Sunday, 19 April 2026
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Very quick and professional
Rivers Hospital - Friday, 17 April 2026
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All the staff from reception to the staff on the ward and within the colonoscopy were friendly and helpful.
Rivers Hospital - Friday, 17 April 2026
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Lovely hospital with friendly staff
Rivers Hospital - Thursday, 16 April 2026
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Very good. Helpful stag
Rivers Hospital - Thursday, 16 April 2026
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Very good, easy check in very comfortable
Rivers Hospital - Wednesday, 15 April 2026
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Very impressed by the Rivers. The staff were all very professional, helpful and kind.
Rivers Hospital - Wednesday, 15 April 2026
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Modern and clean hospital. Easy to find. Arrived 40 min before my appointment time, while I was waiting, noticed that there are more receptionists as patients. Offered tea and coffee, which was nice. All workers, especially doctor, were professional and polite.
Rivers Hospital - Monday, 13 April 2026
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I visited Revers Hospital as a private patient. The staff were very friendly and welcoming. They explained all the details and procedures.
Rivers Hospital - Sunday, 12 April 2026
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Brilliant hospital. Easy to park.
Rivers Hospital - Friday, 10 April 2026
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Very happy with the hospital, organisation was smooth and well managed.
Rivers Hospital - Thursday, 9 April 2026
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Really pleased with the whole experience. Everyone there and the people I saw and spoke to were very polite and friendly. Thank you
Rivers Hospital - Thursday, 9 April 2026
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I was lucky enough to have my NHS funded partial knee replacement done at the Rivers. Everything from pre op care to the operation itself done by Mr George was first class - I couldn’t have asked for a better experience. Post op appointments all put in place before discharge with very clear instructions provided.
Rivers Hospital - Wednesday, 8 April 2026
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Absolutely wonderful hospital. The staff was pleasant, friendly and kind. Clean hospital.
Rivers Hospital - Wednesday, 8 April 2026
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Very busy but seen on time
Rivers Hospital - Wednesday, 8 April 2026
