Patient Feedback
We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.
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Did not visit on this occasion. Based scores on previous visit with a relative
Rivers Hospital - Thursday, 7 August 2025
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Everything was explained throughout the surgery, courteous and understanding no problems at all l
Rivers Hospital - Wednesday, 6 August 2025
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Fantastic Service Provided By All Concerned With my cataract surgery in both eye and after care Service
Rivers Hospital - Wednesday, 6 August 2025
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Staff where kind and helpful, day care unit was clean and fresh ,could have better teabags
Rivers Hospital - Wednesday, 6 August 2025
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Rivers Hospital is amazing, offering a first class service. All staff are polite, friendly, courteous and helpful and every single part of the hospital is incredibly clean and modern. On arrival for my operation I felt I mattered. Within minutes a lovely nurse called Daisy came to get me and took me to my room, which was spacious and I had lovely view of a well tended garden. I was made to feel very welcome and she was very reassuring, explaining everything to me and asked if I had any questions. The anaesthetist then came to see me and he was also very reassuring and I knew I was in very good hands. The same can also be said for all the nursing team and the physiotherapists, who then taught me the exercises I needed to do. Even the catering staff were kind and caring. Then there's my surgeon, who has done a remarkable job!! I remember when I first met him at my initial appointment he was courteous, polite and kind. He explained what was wrong and how he could rectify the problem. He showed me my MRI scans and talked me through everything and then asked if I had any questions. At no point was my appointment rushed and then I was given a few weeks to digest what I had been told and to decide whether or not I still wanted the surgery, which I did, and I now have my mobility back and I cannot thank him enough. When I was being discharged, the nursing team ensured I had all the medication I needed, together with my paperwork and advice leaflets etc, all kept together in a little bag. Throughout my stay I felt safe and nothing was too much trouble, even when I needed assistance during the night I had a nurse arrive within seconds of me pressing the buzzer. Not once did I have to ask for pain relief as they made sure I was comfortable at all times. During my pre op assessment, physio appointments and my post op wound check appointment I got the same courteous, kind, polite and helpful treatment. I can and will thoroughly recommend this hospital.
Rivers Hospital - Thursday, 17 July 2025
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Wonderful staff all very caring and approachable. Always reassuring and nothing too much trouble
Rivers Hospital - Wednesday, 16 July 2025
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I will recommend Rivers hospital to family and friends for the friendliness,feel of safety and the patient is centre of attention.
Rivers Hospital - Monday, 14 July 2025
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The staff were lovely. They put me at ease every step of the way explaining the reaskning behind their actions helpi g me every step of the way.
Rivers Hospital - Monday, 14 July 2025
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The hospital and waiting areas were clean and welcoming as were the staff
Rivers Hospital - Monday, 14 July 2025
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Overall experience as an out patient excellent.
Rivers Hospital - Thursday, 10 July 2025
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Happy with everything.. Just a couple of times confusion with driving/eye drops.. 1st eye follow up appointment letter, no mention of not driving. 2nd eye follow up appointment letter bold type.... Do not drive.... incase of drops. Prior to cataract op... first appointment, I did not get letter in time and drove there, had to go back following week! Could we not receive a txt confirming appointment with DO NOT DRIVE.... post so unreliable.....
Rivers Hospital - Thursday, 10 July 2025
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Excellent and I was also very impressed with the after-care as well, especially when the nurse rang me at home the next day.
Rivers Hospital - Wednesday, 9 July 2025
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Easy to book an appointment and everyone was very friendly and helpful
Rivers Hospital - Tuesday, 8 July 2025
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Friendly and helpful
Rivers Hospital - Monday, 7 July 2025
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Overall wonderful. All of your team that I met were really professional and helpful.
Rivers Hospital - Saturday, 5 July 2025
