Patient Feedback
We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.
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Full Knee Operation on June 10th 2026 Rivers Hospital you cannot fault from start to finish. Reception 10/10, Nurses taking your blood, etc to looking after you after your operation 10/10, X - Ray Dept 10/10, Cleaners 10/10, Catering Ladies and Chef 10/10, Physio 10/10, and then my chosen Doctor 10/10. Regards Andy
Rivers Hospital - Tuesday, 21 July 2026 -
I had the absolute best experience under the care of Mr J Refson for my recent incisional hernia operation. From my first consult with him, I was kept well informed, supported and safe. His PA, Deborah, guided me through it all and I’m really grateful for that! My anaesthetist was Dr Raine, and I had an absolutely painless spinal and very pleasant experience being put under. My recovery was super smooth as well, and he and Mr Refson managed my type 1 diabetes with ease! I’d also like to that George and Judith (from theatres) and my nurse Julie for taking such incredible care of me. Julie went above and beyond for me on multiple occasions! I know I’m missing people from my review, and I’m so sorry for that! I want to give my utmost thanks to the whole team. I’m 3 weeks post op, and my recovery is going so well, particularly as a new mum! It’s because of the level of care I received from the team. My husband, daughter and I are all really grateful!
Rivers Hospital - Thursday, 16 July 2026 -
I couldn't fault the care I received at the rivers hospital all the staff were kind helpful and informative the rooms needed a little tlc but in the scheme of things it really didn't matter it was the care I received that was important so thank you all
Rivers Hospital - Saturday, 27 June 2026 -
Very friendly and professional service
Rivers Hospital - Thursday, 18 June 2026 -
Can’t praise the staff or facilities any higher, looked after from start to finish, was more like a hotel stay than a hospital
Rivers Hospital - Tuesday, 9 June 2026 -
Everyone I came in contact with was brilliant
Rivers Hospital - Monday, 8 June 2026 -
An exceptional radiology department, excellent radiographer Jennie, thank you so much for your professionalism and excellent manner. Brilliant experiance, thank you!
Rivers Hospital - Friday, 5 June 2026 -
I was treated so well on the day of my operation everyone was so friendly efficient and calming which helped take the edge off of my anxiety and made me feel at ease. I was not a private patient but under the NHS but I was treated with care and consideration by everyone in Rivers Hospital from Surgeon down to the tea lady. I couldn’t be more grateful of the treatment I received and I even had a follow up call this morning from a very nice lady asking how I was and informing me that if had any concerns to ring them and that I was under thier care for the next six weeks My whole experience was excellent thank you.
Rivers Hospital - Friday, 5 June 2026 -
From my pre op right through to my surgery,everyone involved in my care were amazing,my consultant/surgeon,his team who prepared me,the nurse’s,the porter & the ladies on reception,the two nurses when I popped up for blood tests beforehand,you all made my experience the best it could be & I can’t thank you enough for your kindness,calmness & genuine care,thank you all
Rivers Hospital - Thursday, 21 May 2026 -
My experience at this hospital with having 2 hip Replacements has been superb. I cannot fault the patient care and the consultant who treated me. Highly Recommend
Rivers Hospital - Tuesday, 12 May 2026
