Patient Feedback
We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.
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Very good experience.
Rivers Hospital - Friday, 22 August 2025
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A very efficient hospital with professional and courteous staff. Would rate overall experience as 100% positive.
Rivers Hospital - Thursday, 21 August 2025
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I have had an exceptional level of care throughout my stay at the Rivers Hospital. I would particularly like to thank Kelly my nurse who has made sure to check in on me and kept me at a comfortable level at all times. I would highly recommend this hospital.
Rivers Hospital - Wednesday, 20 August 2025
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Excellent
Rivers Hospital - Saturday, 16 August 2025
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Acknowledged quick, details checked and checked in within 2 mins. Very friendly
Rivers Hospital - Thursday, 14 August 2025
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It’s a beautiful clinic with amazing staff
Rivers Hospital - Wednesday, 13 August 2025
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From start to finish I was well looked after and kept informed what was happening next,
Rivers Hospital - Tuesday, 12 August 2025
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All the staff I met were extremely helpful and professional and the hospital had an atmosphere of calm efficiency.
Rivers Hospital - Friday, 8 August 2025
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Everyone was very friendly and helpful.
Rivers Hospital - Friday, 8 August 2025
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Did not visit on this occasion. Based scores on previous visit with a relative
Rivers Hospital - Thursday, 7 August 2025
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Happy visit
Rivers Hospital - Thursday, 7 August 2025
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Everything was explained throughout the surgery, courteous and understanding no problems at all l
Rivers Hospital - Wednesday, 6 August 2025
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Fantastic Service Provided By All Concerned With my cataract surgery in both eye and after care Service
Rivers Hospital - Wednesday, 6 August 2025
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Staff where kind and helpful, day care unit was clean and fresh ,could have better teabags
Rivers Hospital - Wednesday, 6 August 2025
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Rivers Hospital is amazing, offering a first class service. All staff are polite, friendly, courteous and helpful and every single part of the hospital is incredibly clean and modern. On arrival for my operation I felt I mattered. Within minutes a lovely nurse called Daisy came to get me and took me to my room, which was spacious and I had lovely view of a well tended garden. I was made to feel very welcome and she was very reassuring, explaining everything to me and asked if I had any questions. The anaesthetist then came to see me and he was also very reassuring and I knew I was in very good hands. The same can also be said for all the nursing team and the physiotherapists, who then taught me the exercises I needed to do. Even the catering staff were kind and caring. Then there's my surgeon, who has done a remarkable job!! I remember when I first met him at my initial appointment he was courteous, polite and kind. He explained what was wrong and how he could rectify the problem. He showed me my MRI scans and talked me through everything and then asked if I had any questions. At no point was my appointment rushed and then I was given a few weeks to digest what I had been told and to decide whether or not I still wanted the surgery, which I did, and I now have my mobility back and I cannot thank him enough. When I was being discharged, the nursing team ensured I had all the medication I needed, together with my paperwork and advice leaflets etc, all kept together in a little bag. Throughout my stay I felt safe and nothing was too much trouble, even when I needed assistance during the night I had a nurse arrive within seconds of me pressing the buzzer. Not once did I have to ask for pain relief as they made sure I was comfortable at all times. During my pre op assessment, physio appointments and my post op wound check appointment I got the same courteous, kind, polite and helpful treatment. I can and will thoroughly recommend this hospital.
Rivers Hospital - Thursday, 17 July 2025
