Patient Feedback
We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.
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I recently had varicose vein surgery at Rivers Hospital and I honestly couldn’t have asked for a better experience. From the moment I arrived, I was made to feel welcome, comfortable and well looked after. The hospital itself is lovely – clean, calm and very well organised, which immediately helped put me at ease. I would especially like to thank my nurse, Annette Matthews, who was absolutely wonderful throughout my stay. She was professional, polite, friendly and incredibly caring. She was more like a guardian angel than just my nurse. Her kindness and reassuring manner made such a difference to my experience. After the procedure, she took the time to show me and explain everything I needed to know about my aftercare, including my dressings and compression stockings, so I knew exactly what I needed to do once I got home. A huge thank you also to my consultant, Mr Jonathan Refson, for his professionalism and excellent care. He took the time to explain the procedure, what to expect and how everything would be carried out, and I never felt rushed when speaking to him. Both he and my anaesthetist came to see me in my room before the operation, talked me through everything and gave me the opportunity to ask any questions. Mr Refson also came to see me afterwards to explain how the procedure had gone and what would happen next. I really appreciated that personal approach and the time he took with me both before and after the surgery. The whole experience, from admission through to discharge, was handled with such professionalism. Having surgery naturally makes you a little apprehensive, but everyone I met at Rivers made the day so much easier and more comfortable than I had expected. It has now been 48 hours since my operation and I’m really pleased with how my recovery is going so far – no bruising, no swelling and no pain. I couldn’t have hoped for a better start to my recovery. I am extremely grateful to Annette, Mr Refson, my anaesthetist and the entire team who looked after me. Thank you all for taking such good care of me. I wouldn’t hesitate to recommend Rivers Hospital.
Rivers Hospital - Tuesday, 8 September 2026 -
Mr Ramkumar was excellent in explaining the pros and cons of knee surgery, in managing my expectations and ensuring that I was ready to engage in the recovery and rehab process post surgery. He prepared me for the work I would have to do in order to make sure the surgery was successful. I have felt very supported from the initial referral for knee surgery to the time now, where I am 7 weeks post surgery and walking independently and gradually resuming all my preferred activities. I am going back to work next week. The team around Mr Ramkumar was very person centred and kind. Many thanks to Mr Ramkumar, the anaesthetist, the pharmacist, the theatre nurses, physios and the ward staff during my brief stay in hospital post surgery and during follow-up appointments. I valued the option to call up the ward with any queries post discharge.
Rivers Hospital - Saturday, 5 September 2026 -
It was a great visit
Rivers Hospital - Saturday, 5 September 2026 -
Thoroughly recommended. My husband had previously had two Cataract Operations at the Rivers Hospital and highly recommended the Hospital. A really great choice.
Rivers Hospital - Saturday, 5 September 2026 -
Staff very helpful and friendly
Rivers Hospital - Saturday, 5 September 2026 -
Experience good the staff were very helpful and had time for patient poems and worries which is very important
Rivers Hospital - Friday, 4 September 2026 -
I had know problems with The Rivers I was looked after with great care .
Rivers Hospital - Friday, 4 September 2026 -
Very pleasant and efficient.
Rivers Hospital - Friday, 4 September 2026 -
All the staff especially the nurses were so nice and very helpful walking you through all steps of procedure without one of them who was on my head reminding me to breath and explaining what’s happening I wouldn’t have done it without him I would like to say thank you so much
Rivers Hospital - Friday, 4 September 2026 -
Lovely friendly service
Rivers Hospital - Friday, 4 September 2026 -
Overall experiece was very reasuring
Rivers Hospital - Friday, 4 September 2026 -
So nice and helpful
Rivers Hospital - Friday, 4 September 2026 -
Not much waiting time, reasonable amount of free parking and decent waiting areas.
Rivers Hospital - Friday, 4 September 2026 -
Couldn't fault it
Rivers Hospital - Thursday, 3 September 2026 -
From when i first arrive to the day of my operation everyone that i had met was so helpful even the people i had spoken to on the phone.
Rivers Hospital - Thursday, 3 September 2026
