Patient feedback plays an important role in helping consultants understand how well treatments are working and how patients are recovering in everyday life.
How is it measured?
One way this is measured is through Patient-Reported Outcome Measures (PROMs), which are short questionnaires completed before and after treatment. PROMs ask patients about their symptoms, quality of life, and ability to carry out everyday activities, providing valuable insight into their recovery.
While scans, tests and follow-up appointments remain important, PROMs help healthcare professionals understand how patients feel after treatment and whether it has made a meaningful difference to their daily lives. They can also help identify any concerns that may not be visible through clinical assessments alone.
According to orthopaedic surgeon Mr Dennis Kosuge, PROMs support more personalised conversations with patients by helping clinicians explain how outcomes can vary depending on an individual's health, condition and circumstances. This allows patients to make informed decisions and develop realistic expectations about their recovery.
Helping improve care for future patients
As well as supporting individual patient care, PROMs contribute to a wider understanding of treatment outcomes. When large numbers of patients complete these questionnaires, the information can help healthcare professionals and researchers identify which treatments work best and for whom.
PROMs are typically quick and easy to complete, taking around 5 to 10 minutes. By taking part, patients help ensure feedback reflects a broad range of experiences, supporting ongoing improvements in healthcare and helping future patients make informed decisions about their treatment.
Giving patients a stronger voice
As more people become involved in managing their own health through digital tools such as health apps and wearable technology, PROMs are becoming an increasingly valuable part of healthcare. By sharing feedback on their recovery and wellbeing, patients can play an active role in shaping and improving care for themselves and others.
Source: Based on information published by PHIN (Private Healthcare Information Network).