Information for patients

This section of the website is dedicated to information regarding your stay.

Your treatment, your way.

It is easier than you think to access private hospital treatment. At Ramsay Health Care, we offer a range of ways to access treatment with us, giving you the flexibility to choose what option best suits you. You can either pay for your treatment, use your medical insurance or be referred for NHS funded treatment.

Find out more about how to access treatment with us
Patient Feedback

Hear from our patients talk about their recent experience with us

  • Excellent

    star rating
    Renacres Hospital - Wednesday, 16 July 2025
  • A very pleasant experience from start to finish.

    star rating
    Renacres Hospital - Wednesday, 16 July 2025
  • Very friendly and helpful staff thank you.

    star rating
    Renacres Hospital - Wednesday, 16 July 2025
  • Professional and helpful staff

    star rating
    Renacres Hospital - Wednesday, 16 July 2025
  • I have been here before and feel comfortable and confident each time I return

    star rating
    Renacres Hospital - Wednesday, 16 July 2025
  • My experience privately for a double hernia under Mr Alam has been excellent and I would recommend to others. I will however say the hospital switchboard needs reviewing as it is inefficient and frustrating when trying to call up.

    star rating
    Renacres Hospital - Saturday, 12 July 2025
  • Again the whole experience was excellent

    star rating
    Renacres Hospital - Friday, 11 July 2025
  • Was asked to arrive at 1300. I got there for 1245. I did not get called through to see any one until 1430. Other than that everything was great.

    star rating
    Renacres Hospital - Thursday, 10 July 2025
  • It’s a lovely hospital in a beautiful setting. The staff at reception are lovely people and always make me feel welcome. The nurses are amazing, very caring and friendly. I have only been treated by one consultant, but I would like to assume that all are as compassionate as he is

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    Renacres Hospital - Wednesday, 9 July 2025
  • Staff very pleasant and helpful

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    Renacres Hospital - Wednesday, 9 July 2025
  • Complete satisfaction

    star rating
    Renacres Hospital - Friday, 4 July 2025
  • Simple, friendly and clean

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    Renacres Hospital - Wednesday, 2 July 2025
  • I write in praise of the private GP service offered by Renacres Hospital. I am 69 and not on prescription medication, I’ve not visited a NHS GP since covid. I decided at covid time to have my own yearly private blood tests done including Hba1c and keep my own record of the comprehensive results. Incidentally Medichecks graph results are excellent at highlighting a trend. A recent NHS bowel screen had revealed there was some of the red stuff present so instead of automatically opting for the NHS options I decided I would get a private GP opinion first. Indeed the advice from the Renacres GP was to opt for a colonoscopy as this is an accurate method of assessing if the colon is causing issues that need fast track treatment. After a helpful and useful discussion with the GP about the options I decided to opt for a Private CT virtual colonoscopy, from my point of view this gave more feedback on other organs than the physical endoscope colon option, which is still an option available and may well happen after a consultation with a private gastroenterologist following the results of my CT scan. A consultation with a NHS consultant is also available if required as was a NHS virtual CT scan. So, what's the reason for using Renacres private healthcare? Well for me the evidence is clear, the speed of action and the detailed written reports are invaluable. I’ve spent more repairing my car over the last year than I’ve spent on private healthcare so for me cost is a matter of perspective. This private GP is a diligent hard-working GP with a pleasant understanding and facilitating approach to patient care, the consultation reports are very useful to aid understanding and to keep as a record of decisions. The CT scan written report is also very useful at commenting on other than the full colon. Will I use Renacres private healthcare again? Of course, I wish Ramsey Health had more private GP’s available but I don’t mind travelling nearly an hour to get first class advice. I would advise on at least a 30 minute initial and follow up appointments, anything less is in my view not long enough to discuss the issue of concern and this private GP is proficient at keeping the consultation focused and not deviating from the issue of concern. Fortunately Ramsey Healthcare have quite a few hospitals with the closest one ten minutes from where I live so I will see a private gastroenterologist at this location. Thank you the Renacres Private GP and Radiology staff for your help, In fact I find all Renacres staff helpful and polite. B Cooper June 2025

    star rating
    Renacres Hospital - Tuesday, 1 July 2025
  • I write in praise of the private GP service offered by Renacres Hospital. I am 69 and not on prescription medication, I’ve not visited a NHS GP since covid. I decided at covid time to have my own yearly private blood tests done including Hba1c and keep my own record of the comprehensive results. Incidentally Medichecks graph results are excellent at highlighting a trend. A recent NHS bowel screen had revealed there was some of the red stuff present so instead of automatically opting for the NHS options I decided I would get a private GP opinion first. Indeed the advice from the Renacres GP was to opt for a colonoscopy as this is an accurate method of assessing if the colon is causing issues that need fast track treatment. After a helpful and useful discussion with the GP about the options I decided to opt for a Private CT virtual colonoscopy, from my point of view this gave more feedback on other organs than the physical endoscope colon option, which is still an option available and may well happen after a consultation with a private gastroenterologist following the results of my CT scan. A consultation with a NHS consultant is also available if required as was a NHS virtual CT scan. So, what's the reason for using Renacres private healthcare? Well for me the evidence is clear, the speed of action and the detailed written reports are invaluable. I’ve spent more repairing my car over the last year than I’ve spent on private healthcare so for me cost is a matter of perspective. This private GP is a diligent hard-working GP with a pleasant understanding and facilitating approach to patient care, the consultation reports are very useful to aid understanding and to keep as a record of decisions. The CT scan written report is also very useful at commenting on other than the full colon. Will I use Renacres private healthcare again? Of course, I wish Ramsey Health had more private GP’s available but I don’t mind travelling nearly an hour to get first class advice. I would advise on at least a 30 minute initial and follow up appointments, anything less is in my view not long enough to discuss the issue of concern and this private GP is proficient at keeping the consultation focused and not deviating from the issue of concern. Fortunately Ramsey Healthcare have quite a few hospitals with the closest one ten minutes from where I live so I will see a private gastroenterologist at this location. Thank you the Renacres Private GP and Radiology staff for your help, In fact I find all Renacres staff helpful and polite. June 2025

    star rating
    Renacres Hospital - Sunday, 29 June 2025
  • The Hospital and Staff from Reception to the Hospital stay are the best. Very well cared for in a caring environment. Thank you.

    star rating
    Renacres Hospital - Tuesday, 24 June 2025

Award Winning Healthcare

Ramsay Health Care UK pride themselves in delivering high quality healthcare and have received the following industry awards as recognition in the past few years:

April 2025 – Highly Commended at the HSJ Awards - Highly Commended at Awards Ceremony | Ramsay Health Care UK

April 2025 – Mobile Diagnostic QSI Quality Mark - RDUK Awarded the QSI Quality Mark | Ramsay Health Care UK

November 2024 – NJR Gold Award - Ramsay Awarded Gold by NJR | Ramsay Health Care UK

June 2023 – Veteran Awareness Accreditation - Veteran Awareness Accreditation Awarded | Ramsay Health Care UK

Read more about clinical quality and safety with Ramsay Health Care UK

Patient Stories 

Real patients. Real stories. Discover how our procedures at Ramsay Health Care UK are making a lasting difference in people’s lives - like Rob, who got his life back following an aquablation therapy procedure.

Hear more patients speak about their story

Your Hospital Stay

Coming into hospital can be a worrying time, so by making your stay as comfortable as possible we hope to help you relax as much as possible. As you approach your stay, being well prepared can help ensure a smooth experience.

Read more about each step and how we can help you prepare

Quality and Safety

We are committed to providing the highest quality of care to our patients. By ensuring we align with regulatory bodies and achieve accreditations, it strengthens and improves our risk management, security, and patient safety.

All of our hospitals are audited by the Care Quality Commission (CQC). The CQC take responsibility for the registration and inspection.

View our accreditations

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Important Information

The information, including but not limited to, text, graphics, images and other material, contained on this website is for educational purposes only and not intended to be a substitute for medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment.

No warranty or guarantee is made that the information contained on this website is complete or accurate in every respect. The testimonials, statements, and opinions presented on our website are applicable to the individuals depicted. Results will vary and may not be representative of the experience of others. Prior patient results are only provided as examples of what may be achievable. Individual results will vary and no guarantee is stated or implied by any photo use or any statement on this website.

Ramsay is a trusted provider of plastic or reconstructive surgery treatments as a part of our wrap-around holistic patient care. Our personal, friendly and professional team are here to support you throughout to ensure the best possible care. All procedures we perform are clinically justified.

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Ramsay Health Care UK is not currently recruiting for any roles based outside of England. If you are interested in applying for a role with Ramsay Health Care UK, please note that all available positions are advertised exclusively on our official website: https://www.ramsayhealth.co.uk/careers. Be cautious of individuals or organisations that approach you directly for remotely-based roles. Always verify the authenticity of the job offer and be careful with whom you share your personal information. For more information and advice on employment fraud, please visit: https://www.ramsayhealth.co.uk/careers/recruitment-fraud