Patient Feedback
We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.
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Fabulous. Staff are friendly. Its a lovely clinic
Springfield Hospital - Monday, 9 November 2026 -
★★★★☆ Overall Excellent Experience, But Parking Needs Improvement** My recent follow-up appointment with Mr Bruno Lorenzi at Springfield Hospital was a very positive experience. The hospital was clean, well-maintained, and the staff were welcoming and courteous throughout my visit. The one significant drawback was the parking. Finding a space was quite difficult, and there appeared to be a limited number of accessible parking bays, which could be a challenge for patients with mobility issues. Despite running late due to traffic and parking difficulties, Mr Lorenzi personally telephoned me to check that I was on my way, which I thought was exceptionally considerate and reassuring. During the consultation, he carried out a brief examination, discussed my recovery in detail, and confirmed that everything was progressing very well following my surgery. He took the time to answer my questions and put my mind at ease. The appointment itself was efficient, lasting around 15 minutes, with no waiting around, and I left feeling very pleased with the outcome and the care I had received. My thanks to Mr Lorenzi and the team for their professionalism and excellent patient care. The only area that would benefit from improvement is the parking provision and accessibility.
Springfield Hospital - Monday, 9 November 2026 -
Everything was great
Springfield Hospital - Saturday, 7 November 2026 -
Very satisfactory
Springfield Hospital - Saturday, 7 November 2026 -
Very reassuring
Springfield Hospital - Friday, 6 November 2026 -
Great experience all around
Springfield Hospital - Friday, 6 November 2026 -
Though feeling slightly apprehensive about my visit, was put at ease with the professionalism of the staff at the hospital
Springfield Hospital - Thursday, 5 November 2026 -
I found the hospital really welcoming and the care was excellent. I was very happy with the outcome and how well I was looked after. The advice was clear and my input was taken into consideration.
Springfield Hospital - Thursday, 5 November 2026 -
They were running late but I didn’t mind because the staff and hospital are fantastic. So pleased with everything!
Springfield Hospital - Wednesday, 4 November 2026 -
Very clean and efficient hospital. Checking in process is smooth. Wait times are okay most of the time and the waiting areas are not overcrowded. Parking is sometimes very limited though (usually only one or two spaces free whenever we have been).
Springfield Hospital - Wednesday, 4 November 2026 -
Good treatment
Springfield Hospital - Wednesday, 4 November 2026 -
Clear information. PROFESSIONAL.
Springfield Hospital - Wednesday, 4 November 2026 -
Doctor was running late by 20 mins. Not a problem with that but 4 people in same waiting area was told theirs was running late but nothing was said about mine. Just some common courtesy to tell me would have been nice.
Springfield Hospital - Wednesday, 4 November 2026 -
The visits were efficient and everyone was helpful and explained everything you needed to know.
Springfield Hospital - Tuesday, 3 November 2026 -
Very good thank you
Springfield Hospital - Tuesday, 3 November 2026
