Patient Feedback

Patient Feedback

We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.

  • My mum recently had to have a cortisone steroid injection for her hip, and she was admitted as a day case. Well, from the first day she had her first appointment, ALL the hospital staff have been truly wonderful. She was seen by Dr Charnley who was a true gentleman, and explained the procedure and made allowances for her distorted hearing by talking slowly and clearly. Right up to, and including, the day she had the procedure, everyone at Springfield was so welcoming and friendly. My mum was seen as an NHS patient, and she was treated like royalty. The reception staff, the porters, the nurses, doctors, just everyone who works there seems to be friendly and smiling during their work. My mum was seen by nurses Raymond and Francesca, and they were again so lovely towards her and made her feel at ease. The week before she had a pre-assessment and once again the nurses there were brilliant (but sadly she forgot their names). Based on my mum's experience (and I went with her every time) this hospital should be used as a role model for all other hospitals to aspire to. Everyone was simply excellent, the customer care was outstanding and all her appointment times were on time. Thank you to everyone who made my mum's half day in hospital as pleasurable as she could have expected, given her initial pain. As her nurse, Raymond, said on the day, 'You come to Springfield for a treat, not just treatment'! He is so right! Two days after this injection my mum is completely out of pain, and feels 20 years younger. Thank you all so much.

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    Springfield Hospital Friday, 24 May 2024
  • Acceptable

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    Springfield Hospital

    Wednesday, 22 May 2024
  • Efficient and friendly service as always

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    Springfield Hospital

    Monday, 20 May 2024
  • Excellent as usual

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    Springfield Hospital

    Monday, 20 May 2024
  • Excellent as usual

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    Springfield Hospital

    Monday, 20 May 2024
  • Car parking is inadequate.

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    Springfield Hospital

    Monday, 20 May 2024
  • Friendly and approachable staff in a clean setting.

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    Springfield Hospital

    Saturday, 18 May 2024
  • Easy parking, hospital really clean. Receptionists polite.

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    Springfield Hospital

    Thursday, 16 May 2024
  • Very satisfied , although we were 30mins behind our appointment time

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    Springfield Hospital

    Wednesday, 15 May 2024
  • We had a bit of a wait but not a huge deal.

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    Springfield Hospital

    Wednesday, 15 May 2024
  • All the staff is very friendly. They helped me with my little one when he was crying.

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    Springfield Hospital

    Wednesday, 15 May 2024
  • Overall a very good experience but I feel that the non medical problems have to be addressed on two occasions to visit an appointment I have not been able to park and nearly missed the appointment. To be fair it's not rocket science here you know how many appointments you have and how many car park spaces.....

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    Springfield Hospital

    Tuesday, 14 May 2024
  • Prompt responses and appointments arranged swiftly. Staff friendly and approachable.

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    Springfield Hospital

    Saturday, 11 May 2024
  • Good well laid out.

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    Springfield Hospital

    Saturday, 11 May 2024

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