Patient Feedback

I was quite looking forward to no waiting times and a smooth and straight forward process after my nurse had recommended here. However that was far, far from the experience I had. I had my consultation booked in expecting it to be quicker given the fact it's private. I was waiting over 45 minutes before the fire alarm sounded and we were all asked to wait outside. 45 minutes passed outside totalling to am hour and a half waiting for them to cancel everyone right there on the spot. Tried again and attended my consultation, still waiting half an hour to be seen after my appointment time. Went in and was out within a few minutes. I was waiting on the bookings team calling however they didn't call. I had to call the hospital to ask when I was scheduled in to which the male that answered sorted for me. On the day of my procedure I was walking out the door and was called to be advised my procedure was cancelled due to the doctor being ill. No other doctors were able to go assist with the procedure. Understandably I was extremely upset as I'd completed all of my bowel prep which isn't the nicest experience! You would think the hospital would have an on call doctor. I was eventually rescheduled in a week later and was advised my bowel prep would be posted out. It was two days before and I'd heard nothing so I called. Reception hadn't a clue about the bowel prep and stated there was nothing on their system to say it was posted and so I had to travel to collect it!!! Given the hike in fuel prices and the fact I'd already travelled over from Hartlepool 2 times at this point I was pretty annoyed. So off I went to make my third trip over there. The day of the procedure came round and I went to the hospital for the fourth time. I was in and with a nurse within minute's. I can't fault the lady who did my pre assessment on the day she was lovely. Also the staff during the procedure were lovely and explained everything. One of the nurses could tell I was nervous and reassured me it's be okay. The procedure was then done within 15 minutes and I was taken back to my room where the nurse explained the next steps. Again, all of the staff I encountered on the day were exceptional and so I thank them for that. Everything prior to the day wasn't an experience I'd ever want to go through again.

Google review

Tees Valley Hospital - Thursday, 22 October 2026