Ramsay Online GP Service

Ramsay Health Care has partnered with HealthHero to provide fast access to online private GP appointments at your convenience, all for an affordable price of £49.

Patients under the age of 16 cannot book a Virtual GP appointment directly.

You can speak to your GP about:

Musculoskeletal, Mental health, Dermatology, Medication queries, Paediatrics, Women’s health, Heart problems, Ear, nose, throat, Stomach problems, Rheumatology, Nervous system, Eye and vision care, Respiratory, Urinary issues and Men's health.

Should the GP feel that you would benefit from seeing a consultant or specialist, they can provide you with an open private referral letter. This referral letter cannot be used to access NHS services in the UK. Referral letters can be posted or emailed directly according to your preference.

If you have private medical insurance you will need to contact your insurer before engaging a consultant or specialist, or accessing any diagnostic or treatment services, unless you are self-funding. The referral letter is not a private medical insurance claims authorisation.

Please note that diagnostic tests and scans (such as x-ray, MRI, CT) cannot be directly booked via this service. A referral to a consultant, who can then organise ongoing tests and scans is available via this service.

Please note that diagnostic tests and scans (such as x-ray, MRI, CT) cannot be directly booked via this service. A referral to a consultant, who can then organise ongoing tests and scans is available via this service.

No, you can contact the GP advice line as often as needed. As there is no limit to the number of phone or video consultations, you can book a separate consultation for each individual presenting issue you have.

Most patients receive the advice, reassurance and, where appropriate, diagnosis they need from our doctors, however, if your symptoms require a physical examination, you may be referred to your own GP. The service is not a replacement for your own GP.

Yes. Patient confidentiality is very important, any records remain confidential. Our doctors follow clear guidelines about sharing clinical notes with the patient’s own GPs; when appropriate and with patient's explicit consent, we send any relevant medical notes, including consultation notes for any prescriptions or referrals issued, to the patient’s own GP.

This service is offered by HealthHero, who will also take payment for the service.

You must be 16 or over to use this service.

By accessing our services, you are affirming that you are currently resident in the UK. 

The service is available from 8:00am to 10:00pm, UK time, 7 days a week. 

The service is not designed to manage multiple health concerns in a single consultation.

HealthHero will need to perform an identity check before you are able to access the services.

The clinician can offer you a private prescription if they feel that prescription medication is indicated. 

We cannot issue prescriptions if: 

• It would be for a Controlled Drug
• We do not have consent to share this with your own GP 

This service is not normally suitable for issuing repeat prescriptions because we are unable to provide you with continuity of care.

If the clinician feels you would benefit from a specialist assessment, they can provide you with an open private referral letter. 

This is an open private referral, which means it can be presented to any consultant with the stated specialty. The referral is for private use only and will not be accepted for services provided by state funded healthcare.

Full terms and conditions and privacy policy are available on https://www.healthhero.com/GP-PAYG-Terms-and-Conditions.

You are agreeing to HealthHero’s terms and conditions and privacy policy by booking an online GP appointment.