Information for patients

If you're looking for fast access to local healthcare and want to be sure you're in safe, experienced hands, then choosing Ramsay Health Care UK could be for you - we're here when you need us.

Your treatment, your way.

It is easier than you think to access private hospital treatment. At Ramsay Health Care, we offer a range of ways to access treatment with us, giving you the flexibility to choose what option best suits you. You can either pay for your treatment, use your medical insurance or be referred for NHS funded treatment.

Find out more about how to access treatment with us
Patient Feedback

Hear from our patients talk about their recent experience with us

  • Although my stay at the West Midlands Hospital was as a day patient, the experience was excellent, Doctors, Nurses and all staff couldn't have been more informative, helpful and caring. My procedure, on my left knee, was carried out on the 26th May, 2025 by Mr. Kenan Dehne who I cannot speak highly enough. From the first consultation to procedure to post op appointment has been so positive and as a result of the procedure my knee is fantastic.

    star rating
    West Midlands Hospital - Friday, 18 July 2025
  • Fantastic hospital with wonderful staff. I attended the hospital for an outpatient procedure and I cannot fault the care that I received while at the hospital. Checking in was quick and easy and the receptionist met everyone with a warm smile which definitely made me feel at ease! The nursing staff were all absolutely incredible and very attentive, particularly after surgery when my pain levels had elevated. They were quick to listen to any concerns I had as well as helping me as quickly as they could. The surgical and anaesthetic team were fabulous, they were aware of my past experiences with a different hospital and ensured that I was calm and anxiety free before starting. From start to finish my surgical treatment at West Midlands Hospital was one I cannot fault and I will definitely recommend the hospital to all of my family and friends going forward.

    star rating
    West Midlands Hospital - Friday, 27 June 2025
  • I was an inpatient this week at the hospital and I really must say that I had a flawless experience from booking in, to the operation, and aftercare. The consultant, anaesthetist, post-op staff, catering, and nursing staff all worked together seamlessly for a stress-free experience. I can’t rate the staff highly enough, and my husband who was with me also felt cared for. It genuinely felt like a hotel stay, with good food, a really comfy and high tech bed, and spacious en-suite. Nothing was ever too much trouble for anyone, and I’m very grateful to the whole hospital for my stay. A warm friendly smile from all made me almost sorry to leave!

    star rating
    West Midlands Hospital - Thursday, 26 June 2025
  • I had knee surgery , been 6 weeks now so glad i had it done here.all the staff from start to finish was amazing 😊 and thank u Dr malek . Highly recommend for knee surgery 👍

    star rating
    West Midlands Hospital - Wednesday, 25 June 2025
  • Had a surgery under the care of mr oluwajobi and the whole procedure went well from surgery to aftercare. Although I have only been in hospitals occasionally, thankfully, I must admit my experience here was probably one of, if not THE best. The nurses pay extra attention to individual needs and provide all information needed for healing. I would recommend this hospital to all patients. Please send my thanks to the nurse Sadie and Mr Oluwajobi too.

    star rating
    West Midlands Hospital - Wednesday, 18 June 2025
  • My wife had an condition called spinal stenosis which was causing her pain and discomfort all around the lower part of her body and legs. After various test we were booked for an operation with Ramsey Health care by the NHS. We had consultations at Stourside Hospital in Stourbridge and the actual operation at the West Midland hospital in Halesowen. The actual operation was carried out by Dr Farooqi, and was our consultant throughout. We also received two physio consultations. We never had to wait very long for any appointment. The operation which needed a very high level of skill and expertise was carried out by Dr Farooqi with extreme skill by Dr Farooqi. At all times we were treated with great friendliness and kindness. Because my wife has Alzheimers I as her husband was allowed to stay with her in the ward for most of the time. Our experience in the two hospitals was brilliant. The staff appeared to us to be a close knit family with all the love that the safe environment of a family should give you.

    star rating
    West Midlands Hospital - Sunday, 15 June 2025
  • an absolutely fantastic hospital, the best one I've ever been to. i was a daycare patient yesterday I had my gallbladder removed, all the staff was absolutely fantastic and made me feel so much at ease I was very anxious. my surgeon was phenomenal Mr sellahewa and a lovely day nurse miss shergold, amongst other nurses that looked after me, Ive never been to such a wonderful clean hospital, very very recommended xxx

    star rating
    West Midlands Hospital - Friday, 13 June 2025
  • Amazing hospital I went in yesterday to have my hernia done they took care off me the people are so kind and easy to talk to thank u all for looking after me while I was there much appreciated 💗

    star rating
    West Midlands Hospital - Thursday, 12 June 2025
  • 💪Man & Van🚛 👉💷FROM £30/Service 😱CALL WHATSAPP NOW 👉07551853848 ❤️🚛 ✅ SINGLE ITEMS /Students /Houses #AffordableRemovals #Transportation #AffordableMoving www.amanandvanbirmingham.co.uk #StudentMoves #StressFreeMove #MovingMadeEasy #MovingMadeSimple #manandvanbirmingham #ukremovals #studentmove #deliveryservice #longdistancetransport #storagesolutions #HouseMovers

    star rating
    West Midlands Hospital - Tuesday, 27 May 2025
  • West Midlands Hospital . I have given the hospital 5 stars and that extends to all the staff . Cant thank them enough for everything they done from start to finish . My surgeon was Mr Syed Ali Shahzad and he was exceptional . I spent many months struggling physically and mentally with water problems and pain . I was getting nowhere with the NHS and problems getting worse I reached out to Mr Syed Ali Shahzad for a consultation . I needed an operation for two things a urethral stricture repair and a reduction repair on my prostate . The urethral was repaired and I had Rezum on my prostate . This was all done in a matter of weeks . All highly caring and professional . Everything has healed perfect with all full function like before like nothing had gone wrong . I would personally like to thank Mr Syed Ali Shahzad and all the staff at the hospital . I cant thank them and recommend them enough .

    star rating
    West Midlands Hospital - Tuesday, 27 May 2025
  • Had my ACL reconstruction surgery here, follow up appointments with physiotherapy. Lovely people, clean hospital. Brilliant

    star rating
    West Midlands Hospital - Sunday, 11 May 2025
  • Had spinal surgery here today, Wednesday 30th April. Claire (Staff Nurse) and Neil (newly qualified Nurse) were absolutely both exceptional. Claire’s explanation of absolutely every process and advice was to say the least, second to none. Neil, whom I believe was only on his second week as a qualified Nurse, is an absolute credit to this hospital. His amazing caring personality where nothing is too much trouble, coupled with his diligence, was truly Humbling. My mother is having a shoulder replacement here on 12th May 2025 and I’d certainly wish they are on duty that day. Thanks again both.

    star rating
    West Midlands Hospital - Wednesday, 30 April 2025
  • Had hernia repair here clean efficient and nothing was to much trouble Thanks to all staff and Stourbridge prelimary assessments

    star rating
    West Midlands Hospital - Tuesday, 29 April 2025
  • I had a varicose veins surgery at this hospital yesterday and I can only say great things about each and everyone working there. Receptionist, the main consultant, anesthesiologist and the lovely ,LOVELY nurses. They all made me feel comfortable and looked after. I'm a bit anxious about hospitals but it's amazing to see how people like them took all that anxiety away. From the bottom of my heart, THANK YOU.

    star rating
    West Midlands Hospital - Thursday, 20 March 2025
  • My daughter had abdominal surgery at the hospital yesterday Wednesday 5th March. The staff, from check in until check out were professional, polite and welcoming. A first class service and experience for my daughter. She couldn't praise the staff more highly. On her behalf i thank you all for your dedication and care.

    star rating
    West Midlands Hospital - Thursday, 6 March 2025

Award Winning Healthcare

Ramsay Health Care UK pride themselves in delivering high quality healthcare and have received the following industry awards as recognition in the past few years:

April 2025 – Highly Commended at the HSJ Awards - Highly Commended at Awards Ceremony | Ramsay Health Care UK

April 2025 – Mobile Diagnostic QSI Quality Mark - RDUK Awarded the QSI Quality Mark | Ramsay Health Care UK

November 2024 – NJR Gold Award - Ramsay Awarded Gold by NJR | Ramsay Health Care UK

June 2023 – Veteran Awareness Accreditation - Veteran Awareness Accreditation Awarded | Ramsay Health Care UK

Read more about clinical quality and safety with Ramsay Health Care UK

Patient Stories 

Real patients. Real stories. Discover how our procedures at Ramsay Health Care UK are making a lasting difference in people’s lives - like Rob, who got his life back following an aquablation therapy procedure.

Hear more patients speak about their story

Your Hospital Stay

Coming into hospital can be a worrying time, so by making your stay as comfortable as possible we hope to help you relax as much as possible. As you approach your stay, being well prepared can help ensure a smooth experience.

Read more about each step and how we can help you prepare

Quality and Safety

We are committed to providing the highest quality of care to our patients. By ensuring we align with regulatory bodies and achieve accreditations, it strengthens and improves our risk management, security, and patient safety.

All of our hospitals are audited by the Care Quality Commission (CQC). The CQC take responsibility for the registration and inspection.

View our accreditations

Important Information

The information, including but not limited to, text, graphics, images and other material, contained on this website is for educational purposes only and not intended to be a substitute for medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment.

No warranty or guarantee is made that the information contained on this website is complete or accurate in every respect. The testimonials, statements, and opinions presented on our website are applicable to the individuals depicted. Results will vary and may not be representative of the experience of others. Prior patient results are only provided as examples of what may be achievable. Individual results will vary and no guarantee is stated or implied by any photo use or any statement on this website.

Ramsay is a trusted provider of plastic or reconstructive surgery treatments as a part of our wrap-around holistic patient care. Our personal, friendly and professional team are here to support you throughout to ensure the best possible care. All procedures we perform are clinically justified.

*Acceptance is subject to status. Terms and conditions apply. Ramsay Health Care UK Operations Limited is authorised and regulated by the Financial Conduct authority under FRN 702886. Ramsay Healthcare UK Operations is acting as a credit broker to Chrysalis Finance Limited.

Ramsay Health Care UK is not currently recruiting for any roles based outside of England. If you are interested in applying for a role with Ramsay Health Care UK, please note that all available positions are advertised exclusively on our official website: https://www.ramsayhealth.co.uk/careers. Be cautious of individuals or organisations that approach you directly for remotely-based roles. Always verify the authenticity of the job offer and be careful with whom you share your personal information. For more information and advice on employment fraud, please visit: https://www.ramsayhealth.co.uk/careers/recruitment-fraud