Coronavirus (COVID-19) – Frequently asked questions

Coronavirus (COVID-19) – Frequently asked questions (FAQs)

Ramsay Health Care is founded on the values People Caring for People and these values will guide and support our patients, staff and consultants through this unprecedented situation.

The safety of our patients, staff and consultants is our absolute priority.

We have published a list of FAQs to assist our patients, and would stress that if you are showing any coronavirus symptoms, however mild, you should follow the latest NHS guidance and self-isolate.

Are Ramsay Health Care’s hospitals still open?

Ramsay Health Care hospitals remain open however in line with current guidelines most pre-existing (non-urgent) appointments and procedures will be postponed.  We will be contacting all patients this affects in due course. We are not accepting new patients at this moment in time.

Are Ramsay Health Care working to support the NHS?

Ramsay Health Care has pledged complete support to the NHS. As the largest Independent Sector provider to the NHS we are proud to be working closely with NHS England and Public Health England to offer support and resources during these current challenging times. We will mobilise the support of every Ramsay facility in the UK to assist the NHS Trusts and local communities that we serve across the country.

Should I still come to hospital for my appointment?

Please do not attend your appointment or procedure if it is not urgent. If you are required to visit the hospital, please do not attend if you are showing any Coronavirus symptoms, however mild, you should follow the latest NHS guidance and self-isolate. You will need to attend the hospital alone.

We will be in touch to rearrange all appointments; however, we ask that you only contact our teams if your query is urgent.  We appreciate your cooperation. 

Are Ramsay Health Care allowing visitors?

Our ongoing commitment to quality, patient safety and clinical care remains our top priority, as such we have made a decision to instigate a no visitor rule at our hospitals.

What infection control procedures do Ramsay’s hospitals have in place?

Ramsay Health Care UK has a proven track record on infection prevention which includes the cleanliness of our hospitals, diagnostic facilities and decontamination centres. Our hospitals have strict infection control and prevention protocols in place to protect patients, healthcare workers and consultants in order to minimise the risk of any infection, including COVID-19.

All patients will be asked to use hand-gel on arrival at our hospitals and uphold the Government’s guidelines for handwashing and social distancing.

Postponed services

In line with current guidelines, most pre-existing (non-urgent) appointments and procedures will be postponed.

Who is classified as a vulnerable patient?

Any patient is deemed vulnerable as a result of their medication, a chronic illness or they are over 70 years of age

If I am a self-pay patient and my surgery is cancelled, will I get a refund?

Yes, if you are unable to undergo your treatment we will offer you a refund if you are a self-funding patient.

Do I need to let my insurer know if my surgery is cancelled?

As would always be the case, if you have private medical insurance, please note that it is important that you inform your insurer of the cancellation.

Are Ramsay Health Care offering telephone consultations?

We do offer telephone consultations in certain circumstances. As you can appreciate, some activity can’t be undertaken remotely but please rest assured, we will triage each case individually to ensure the best option is offered to our patients.

Contacting a Ramsay Hospital

You may experience a longer than usual wait time when contacting us via telephone or email, however we are working hard to answer these as quickly as possible.

Further Information

Please check the government website at www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public for the latest details.