Coronavirus (COVID-19) – Frequently asked questions (FAQs)
Ramsay Health Care is founded on the values People Caring for People and these values will guide and support our patients, staff and consultants through this unprecedented situation.
The safety of our patients, staff and consultants is our absolute priority.
We have published a list of FAQs to assist our patients, and would stress that if you are showing any coronavirus symptoms, however mild, you should follow the latest NHS guidance and self-isolate.
Are Ramsay Health Care working to support the NHS?
Ramsay Health Care has pledged complete support to the NHS. As the largest Independent Sector provider to the NHS we are proud to be working closely with NHS England and Public Health England to offer support and resources during these current challenging times. We will mobilise the support of every Ramsay facility in the UK to assist the NHS Trusts and local communities that we serve across the country.
Should I still come to hospital for my appointment?
During COVID 19 we ask that you only attend the hospital if you have been invited to do so. This is to protect all our patients, particularly the most vulnerable as well as our staff. We have reduced some of our services in line with current guidelines, however, we are still able to assess and provide advice remotely on non-COVID related queries. If your consultant feels that an appointment at the hospital is required, we will arrange an appropriate appointment for you.
Are Ramsay Health Care allowing visitors?
Our ongoing commitment to quality, patient safety and clinical care remains our top priority, as such we have made a decision to instigate a no visitor rule at our hospitals.
What infection control procedures do Ramsay’s hospitals have in place?
Ramsay Health Care UK has a proven track record on infection prevention which includes the cleanliness of our hospitals, diagnostic facilities and decontamination centres. Our hospitals have strict infection control and prevention protocols in place to protect patients, healthcare workers and consultants in order to minimise the risk of any infection, including COVID-19.
All patients will be asked to use hand-gel on arrival at our hospitals and uphold the Government’s guidelines for handwashing and social distancing.
In line with current guidelines, most pre-existing (non-urgent) appointments and procedures will be postponed.
Who is classified as a vulnerable patient?
Any patient is deemed vulnerable as a result of their medication, a chronic illness or they are over 70 years of age
If I am a self-pay patient and my surgery is cancelled, will I get a refund?
Yes, if you are unable to undergo your treatment we will offer you a refund if you are a self-funding patient.
Do I need to let my insurer know if my surgery is cancelled?
As would always be the case, if you have private medical insurance, please note that it is important that you inform your insurer of the cancellation.
Are Ramsay Health Care offering telephone consultations?
We do offer telephone consultations in certain circumstances. As you can appreciate, some activity can’t be undertaken remotely but please rest assured, we will triage each case individually to ensure the best option is offered to our patients.
Contacting a Ramsay Hospital
You may experience a longer than usual wait time when contacting us via telephone or email, however we are working hard to answer these as quickly as possible.
Please check the government website at www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public for the latest details.
Further information can be found at www.gov.uk/coronavirus and www.nhs.uk/conditions/coronavirus-covid-19/check-if-you-have-coronavirus-symptoms/
Do you have an easy read version of information and guidance on COVID-19
The easy read version of information and guidance on COVID-19 can be downloaded here.