When you visit one of our hospitals, the safety and wellbeing of our patients, doctors and staff is our number one priority. We are completely committed to this, and have fully adhered to all guidance issued by the Government and Public Health England.
We ask that you only attend the hospital if you have been invited to do so. Please click here for information on attending our hospitals during COVID -19.
Please be aware that we do not offer Covid-19 testing for people that are showing symptoms nor for those not invited to be tested due to a planned surgical procedure.
Patients having a procedure will be swabbed for COVID-19, 72 hours prior to admission. We are open for new referrals and are offering virtual consultations to our patients. Upon review, where clinically appropriate, and in line with our criteria, we will be offering face-to-face appointments and diagnostic tests for certain patients and procedures.
Our focus has been, and always will be on people caring for people – it is at the heart of all we do.
Coronavirus (COVID-19) – Frequently asked questions (FAQs)
Ramsay Health Care is founded on the values People Caring for People and these values will guide and support our patients, staff and consultants through this unprecedented situation.
The safety of our patients, staff and consultants is our absolute priority which is why we have created our Patients’ Peace of Mind Pledge. We pledge to our patients we will do all we can to alleviate your concerns, keep you safe, reassure you and make your appointment or surgical admission as smooth and stress-free as possible.
We have published a list of Frequently Asked Questions (FAQs) to assist our patients, and would stress that if you are showing any coronavirus symptoms, however mild, it is imperative that you should follow the latest NHS guidance and self-isolate.
Are Ramsay Health Care’s hospitals open?
All of our network of hospitals and day case units are open.
Are Ramsay Health Care working to support the NHS?
Ramsay Health Care has pledged complete support to the NHS. As the largest Independent Sector provider to the NHS we are proud to be working closely with NHS England and Public Health England to offer support and resources during these current challenging times. We have mobilised the support of every Ramsay facility in the UK to assist the NHS Trusts and local communities that we serve across the country.
Should I still come to hospital for my appointment?
Please assume planned appointments will go ahead unless you hear from us otherwise. During the current situation, we ask that you only attend the hospital if you have been invited to do so. This is to protect all our patients, particularly the most vulnerable as well as our staff.
Are Ramsay Health Care offering consultations?
Where possible, we are undertaking patient consultations with our consultants by phone or video to minimise visits to our hospitals. As you can appreciate, some activity can’t be undertaken remotely but please rest assured, we will triage each case individually to ensure the best option is offered to our patients.
Are Ramsay Health Care allowing visitors?
Our ongoing commitment to quality, patient safety and clinical care remains our top priority, as such we have made a decision to instigate a no visitor rule at our hospitals.
What infection control procedures do Ramsay’s hospitals have in place?
Ramsay Health Care UK has a proven track record on infection prevention which includes the cleanliness of our hospitals, diagnostic facilities and decontamination centres. Our hospitals have strict infection control and prevention protocols in place to protect patients, healthcare workers and consultants in order to minimise the risk of any infection, including COVID-19.
We have increased alcohol gel dispensing facilities for hand hygiene, and during your time on site ask that you maintain good hand hygiene and adhere to cough and sneeze etiquette. All common touch points are cleaned regularly with increased rotas to ensure cleanliness.
What to expect when arriving at a Ramsay Health Care hospital
If you are attending one of our hospitals, when you arrive you will notice we have provided as much free on-site parking as possible. We ask that you only arrive 5 minutes before your appointment time. You may notice clearly signed changes to our hospital entry points.
You will be asked if you have any COVID-19 symptoms, or have been in contact with anyone with symptoms and you may have your temperature checked*. You will see that our staff will be wearing masks for your safety and we ask that you do the same.
*There will be some differences depending on the tier your hospital is in. You will have your temperature checked on arrival at most of our hospitals, this is mandatory in tier 3 and 4. You are required to wear face coverings when entering any hospital, however, if your hospital is in tier 3 or 4 you must wear a surgical mask as opposed to a fabric face covering.
What has been done to help with social distancing?
We have implemented social distancing in all our reception and waiting areas. To reduce footfall in our hospitals we have created separate patient areas, staggered admission times and temporarily requested that no visitors accompany our patients and that you keep in touch with friends and family via mobile phone where possible.
Contacting a Ramsay Hospital
You may possibly experience a longer than usual wait time when contacting us via telephone or email, however we are working hard to answer these as quickly as possible.
For further information please go to our website or if you have any questions – just give us a call. We can provide access to a dedicated member of staff to talk through any concerns you may have.
Please check the government website at www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public for the latest details.
Further information can be found at www.gov.uk/coronavirus and www.nhs.uk/conditions/coronavirus-covid-19/check-if-you-have-coronavirus-symptoms/
Do you have an easy read version of information and guidance on COVID-19
The easy read version of information and guidance on COVID-19 can be downloaded here.