Following the lifting of restrictions by the Government, we would like to reassure all our patients that the way we interact with you will not be changing. All staff and consultants will continue to wear face coverings and maintain social distancing, and we require our patients and visitors to do the same, so that we are all protected.

More Information

When you visit one of our hospitals, the safety and wellbeing of our patients, doctors and staff is our number one priority. We are completely committed to this, and have fully adhered to all guidance issued by the Government and Public Health England.

We ask that you only attend the hospital if you have been invited to do so. Please click here for information on attending our hospitals during COVID -19.

Please be aware that we do not offer Covid-19 testing for people that are showing symptoms nor for those not invited to be tested due to a planned surgical procedure.

Patients having a procedure will be swabbed for COVID-19, 72 hours prior to admission. We are open for new referrals and are offering virtual consultations to our patients. Upon review, where clinically appropriate, and in line with our criteria, we will be offering face-to-face appointments and diagnostic tests for certain patients and procedures.

  • Our COVID safe measures are proven to be effective in reducing the spread of COVID
  • Friendly, welcoming hospitals with reduced footfall, social distancing and staggered admission times
  • Excellent, pro-active infection control measures and increased cleaning schedules, offering piece of mind
  • Consultant-led care ensuring one point of contact and expert advice
  • Private en-suite rooms providing your own personal space to recover safely
  • Talk through any concerns you may have prior to attending the hospital

Our focus has been, and always will be on people caring for people – it is at the heart of all we do.

COVID free 

COVID free pathways

We pro-actively test for, and do not accept Covid-19 positive patients, and deliver care through Covid-free pathways combined with all our staff rigidly following infection prevention and control guidelines to maintain a Covid secure environment.

Patient Testing 

Patient Testing

All patients having surgery are tested before admission and undertake a period of isolation before their procedure for their own protection, as discussed with their consultant and the hospital.

Staff Testing 

Staff Testing

All our staff are tested regularly for Covid-19 and we continue to take precautions with all staff wearing personal protective equipment for everyone’s protection.

Coronavirus (COVID-19) – Frequently asked questions (FAQs)

Ramsay Health Care is founded on the values People Caring for People and these values will guide and support our patients, staff and consultants through this unprecedented situation.

The safety of our patients, staff and consultants is our absolute priority which is why we have created our Patients’ Peace of Mind Pledge. We pledge to our patients we will do all we can to alleviate your concerns, keep you safe, reassure you and make your appointment or surgical admission as smooth and stress-free as possible. 

We have published a list of Frequently Asked Questions (FAQs) to assist our patients, and would stress that if you are showing any coronavirus symptoms, however mild, it is imperative that you should follow the latest NHS guidance and self-isolate.

Are Ramsay Health Care’s hospitals open?

All of our network of hospitals and day case units are open.  

Should I still come to hospital for my appointment?

Yes, please assume planned appointments will go ahead unless you hear from us otherwise. During the current situation, we ask that you only attend the hospital if you have been invited to do so. This is to protect all our patients, particularly the most vulnerable as well as our staff. 

Are Ramsay Health Care offering consultations?

Yes, we are undertaking patient consultations with our consultants in our hospitals and also by phone or video call where appropriate to minimise visits to our hospitals. As you can appreciate, some activity can’t be undertaken remotely but please rest assured, we will triage each case individually to ensure the best option is offered to our patients.

Appointment Cancellations

We plan all of our admissions to make sure that we use our capacity efficiently, so that we can treat as many patients as possible as safely as possible. To do this effectively, we need to ensure that we have enough time to arrange all of the important safety processes such as your MRSA and COVID-19 testing that allows us to sustain a safe environment in which to treat our patients. Cancellations often mean that we do not have the time to find other suitable patients to take your treatment slot due to the strict isolation rules in effect. Cancellations lead to increased waiting times and underuse of our capacity. We ask that once you have committed to an admission date that you keep it, unless you have an emergent medical condition, in which case we encourage you to call our friendly clinical teams at the Ramsay Hospital you are attending who will be happy to discuss what this means for your surgery. Our Consultant Anaesthetists and senior nursing team will be able to advise whether or not it is safe to continue with your procedure or whether we will need to reschedule. We will also do everything we can to avoid us cancelling you, but patient safety is our paramount concern above all else.

Are Ramsay Health Care allowing visitors?

Our ongoing commitment to quality, patient safety and clinical care remains our top priority, as such we have made a decision to instigate a no visitor rule at our hospitals.

What infection control procedures do Ramsay’s hospitals have in place?

Ramsay Health Care UK has a proven track record on infection prevention which includes the cleanliness of our hospitals, diagnostic facilities and decontamination centres. Our hospitals have strict infection control and prevention protocols in place to protect patients, healthcare workers and consultants in order to minimise the risk of any infection, including COVID-19.

We have increased alcohol gel dispensing facilities for hand hygiene, and during your time on site ask that you maintain good hand hygiene and adhere to cough and sneeze etiquette. All common touch points are cleaned regularly with increased rotas to ensure cleanliness. 

What to expect when arriving at a Ramsay Health Care hospital?

If you are attending one of our hospitals, when you arrive you will notice we have provided as much free on-site parking as possible. We ask that you only arrive 5 minutes before your appointment time.  You may notice clearly signed changes to our hospital entry points.

Please ensure you read the literature you are sent as our hospitals will have different protocols for when you arrive for your appointment or treatment.

You will be asked if you have any COVID-19 symptoms, or have been in contact with anyone with symptoms. You will see that our staff will be wearing masks for your safety and we ask that you do the same, you may be asked to change your mask for one of our surgical masks if needed. 

What has been done to help with social distancing?

We have implemented social distancing in all our reception and waiting areas. To reduce footfall in our hospitals we have created separate patient areas, staggered admission times and temporarily requested that no visitors accompany our patients and that you keep in touch with friends and family via mobile phone where possible.

Risk of Routine Surgery during the COVID-19 Pandemic

On 11 March 2020 the World Health Organization confirmed COVID-19 (coronavirus) has now spread all over the world (this means it is a ‘pandemic’). Whilst it is important that people are being encouraged to have surgery when it is needed, it is also essential that everyone is aware of the risks. If you do catch COVID-19 just before or after your surgery, there is an increased risk that you will experience complications. Your doctor may recommend delaying an operation until COVID-19 is better controlled to increase your chance of a full recovery.

 

For more information on the risks of routine surgery during the COVID-19 Pandemic please click on the image below.

Risk of Routine Surgery during the Covid Pandemic 

 

Ramsay Health Care UK's response to COVID-19

Ramsay Health Care UK has played a key role in providing healthcare services to local communities over the last 12 months in partnership with the NHS. 31st March 2021 marked the last day of the national contract between the NHS and the independent sector, but we will continue to stand together with our colleagues in the NHS to support tackling the growing waiting lists and ensure ongoing access to healthcare for patients moving forward. With the support of our teams and consultants, Ramsay Health Care UK has provided an outstanding response to COVID-19 working alongside our colleagues in the NHS. Find out more information here on Ramsay's response to COVID-19.

Contacting a Ramsay Hospital

You may possibly experience a longer than usual wait time when contacting us via telephone or email, however we are working hard to answer these as quickly as possible. 

Further Information

For further information please go to our website or if you have any questions – just give us a call.  We can provide access to a dedicated member of staff to talk through any concerns you may have.

Please check the government website at www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public for the latest details.

Further information can be found at www.gov.uk/coronavirus and www.nhs.uk/conditions/coronavirus-covid-19/check-if-you-have-coronavirus-symptoms/

Do you have an easy read version of information and guidance on COVID-19?

The easy read version of information and guidance on COVID-19 can be downloaded here.