Chief Executive Officer
Nick Costa was appointed as Chief Executive Officer of Ramsay Health Care UK on 17 January 2022.
Nick has been Ramsay UK’s Chief Operating Officer since 2018 and has been instrumental in ensuring the effective operational delivery of the UK business. Most recently Nick has overseen the successful rollout of a new Electronic Patient Record system across all Ramsay’s Hospitals. He has a proven track record as an accomplished and collaborative leader.
Prior to his appointment with Ramsay, Nick was the Regional Operations & Transformation Director at Nuffield Health, where he was responsible for the delivery of high quality services and standards across a business Region as well as National responsibility for business transformation.
Chief Financial Officer
Tony joined Ramsay Health Care UK in January 2023 as Interim Chief Financial Officer. He was appointed Chief Financial Officer 10th July 2023.
Tony is a fully qualified chartered management accountant with extensive experience of operating as a CFO across a variety of organisation types, holding the responsibility for the financial management, financial control and governance requirements of Companies.
Most recently, Tony was CFO and COO within ISS Facility Services, a leading workplace experience and facility management company, listed on the Danish stock exchange. In the UK ISS provided facilities managements services across a number of NHS hospitals. Prior to ISS Tony was Country CFO for Spie in the UK, a French listed entity, providing technical engineering solutions across the built environment.
A track record of working with leadership teams across organisations to optimise financial performance.
As Development Director, he is responsible for capital development, estate and facilities management in the UK. His 28 years of healthcare experience in capital planning and estate management includes positions within the NHS and the independent sector at HCA, UME, and BUPA, and senior positions within Classic Hospitals Group and Capio Healthcare.
As part of the Executive Team he is responsible for the delivery of the capital development and facilities strategies and contributes to the performance and direction of the overall business.
He has a MSc in Management and qualified as a Chartered Surveyor.
General Counsel & Company Secretary
Mehdi Erfan has been in post since January 2013. Mehdi has considerable experience of both the private healthcare sector and the NHS. He recently led for the entire independent hospital sector on the novel contracts with NHS England, in relation to the sector providing almost all its capacity to the NHS in response to Covid-19. These contracts were in place for over a year, allowing considerable support to patients.
Mehdi is a member of the Expert Advisory Group, which developed the Medical Practitioners Assurance Framework, partly in response to the Paterson Inquiry.
Mehdi is a Solicitor of many years standing - has a LLB (Hons) and a Masters of Arts, Comparative Business Law.
Chief Clinical and Quality Officer
Jo joined Ramsay Health Care UK in November 2022 as Chief Clinical and Quality Officer, responsible for the leadership and strategic direction for clinical services in Ramsay Health Care UK. Jo is also the Caldicott Guardian.
Prior to her appointment, Jo was Chief Nurse at NHS Digital with extensive knowledge of EPR systems and clinical pathway design. In this role, Jo has provided expert nursing leadership and clinical expertise as part of a multi-professional senior leadership. She has been responsible for Clinical Governance and operational management of teams across a breadth of services and specialty programmes, while working in partnership with both the Nursing and Transformation Directorates at NHS England.
Jo is a registered nurse with a varied clinical background. She worked in neurosciences (including neurosurgery and critical care) and as a Pain Nurse Specialist in acute hospitals. She has held senior roles in clinical governance, as a clinical educator and in technology, working for much of her career in the NHS (spending several years at Leeds Teaching Hospitals NHS Trust), as well as in the independent sector at Nuffield Health. Jo is a Caldicott Guardian and has chaired national and regional clinical networks.
Jo has a master’s degree in Healthcare Leadership and is passionate about developing people and supporting professional practice. She has significant skill as a mentor and coach, and experience in developing organisations and leading transformation.
Chief Operating Officer
Lis commenced her role as Chief Strategy and Operations Officer, Ramsay Health Care UK, on 1 March 2022 and is responsible for leading on the strategy, implementation and operational management of the Ramsay UK business. Lis was appointed Chief Operating Officer July 2023. Lis has been Ramsay UK’s Director of Strategy since 2019.
Lis has senior level experience working in both the public and private sectors of UK Healthcare. Before moving to Ramsay, Lis was COO of a new oncology business start-up, Proton Partners International for two years.
Prior to that, Lis held various Strategic and Operational Board roles in Nuffield Health for 12 years. Notably, Operations Director, and Chief Executive of Vale Healthcare Ltd, a Nuffield Health/Consultant hospital joint venture business. Lis started her career in the NHS and was Director of Commissioning of a Local Health Board, when she left to join Nuffield Health after 16 years.
Lis has a track record of developing strong teams and is passionate about using leadership to achieve strategic and financial targets. She has a BA Hons degree.
Chief Digital Information Officer
David Liverseidge joined Ramsay Health Care UK as Chief Digital & Information Officer in October 2020. As CDIO, David is responsible for the operational IT/IS services, Information Security and the company’s technology and digital strategy.
Prior to his appointment with Ramsay, David was the CIO at Nuffield Health, appointed in 2016, where he was responsible for the strategy, delivery and operation of all Technology services across Nuffield’s hospitals, gyms and corporate business. David had previously worked on the technology strategy and delivery for the organisation’s hospital estate.
David’s earlier experience spanned pharmaceuticals. retail and consumer electronics sectors, where he has built and led high performing teams to deliver tangible business benefits through the development and implementation of innovative technology solutions alongside an effective business change agenda. David commenced his career at Price Waterhouse consulting post completion of a Business degree from University College, Swansea.
Chief Customer Officer
Angela is Chief Customer Officer and has responsibility for leading the development and delivery of Ramsay UK’s marketing and customer strategies for all external stakeholders. Angela joined Ramsay UK in 2012 and was appointed to the Executive Board in 2014.
Prior to joining Ramsay, Angela held a number of senior level roles in both the NHS and the private healthcare sector. With over 20 years’ experience in communications Angela has a track record of developing strong teams and is passionate delivering high quality services and customer excellence.
Angela has an MSc in European Politics and Social Policy.
Chief People Officer
Lisa Jefferies joined as Chief People Officer for the Ramsay Group in the UK on 6 February 2023.
Lisa, previously Group HR Director at Audley Group, has a 25-year career as a HR professional across multiple industries including retail, consumer goods, pharmaceuticals, and the care sector. Lisa has experience of managing and working within; complex teams across multiple disciplines, managing care operations, environmental, social and governance leadership at board level.
Lisa joins the team to help us to achieve our goals and growth plans in the UK.
Healthy working relationships lead to positive outcomes for all. We look out for the people we work with, and we respect and recognise them. Strong healthy relationships are the foundation of our stakeholder loyalty.
We do things the right way. We enjoy our work and take pride in our achievements. We are not afraid to challenge the status quo to find better ways.
Maintaining sustainable levels of profitability is only part of our success. We prioritise long term success over short term financial gains because we care about our people, our community and our planet.