Patient Feedback

Mohs Surgery at Westbourne I have just completed a medical procedure called Mohs Surgery to remove a lump in my nose. The surgery was carried out at Westbourne on a Saturday. My surgeons (two) and nursing team (four or five) were absolutely amazing. The number and caring natures of every member of staff was extremely reassuring. Nothing was rushed or too much trouble. On the day of my surgery, I arrived to a comfortable waiting room with a good coffee machine. The surgery involved carefully removing the lump with the minimum of excess tissue then testing in a lab to see whether anything had been left behind. If so, returning for another go (and so on). Once all removed, reconstruction to address the hole in my nose. I was very lucky that the removal procedure was successful in one step. Things that I really appreciated included: a damp towel over my eyes to protect against the light during the procedure, really slow and patient approach by the surgeons as they injected anaesthetic to minimise pain, a nurse's hand to hold, gentle and respectful dialogue between the team during the surgery, a nurse taking me back to the waiting room, making me a drink and stopping to chat to make sure I was OK. Attending again after nearly a week to have stitches removed, the same kind care and attention was shown by another member of the team with the same supporting nurse (and hand) offered. Time to talk and explain before and after the procedure. In a nutshell, absolutely nothing was rushed and my feelings were at the centre of every step in the process. I had the feeling of being surrounded by capable and caring professionals at every stage. Thank you Wesbourne team. I will definitely recommend you.