Ramsay Health Care UK has achieved the highest Net Promoter Scores (NPS) among multi-site healthcare provider groups in the 2025 patient experience benchmarks, published by Cemplicity. This recognition reflects our continued focus on delivering high-quality, patient-centred care.
The results highlight exceptional performance across multiple services:
Inpatient services: NPS 89
Day surgery services: NPS 89
Diagnostics & imaging services: NPS 87
With the average NPS across Cemplicity’s private hospitals’ inpatient services at 83, day surgery at 87 and diagnostics at 82, and with scores above 80 widely considered “world class”, these results demonstrate an exceptional standard of care and experience.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) measures how likely patients are to recommend a healthcare provider to friends and family, making it one of the clearest indicators of patient experience, satisfaction and loyalty.
The Cemplicity benchmarks compare patient experience across healthcare providers, highlighting organisations that consistently deliver outstanding care.
What Our Patients Say
Patient feedback continues to play a vital role in shaping and improving services. Across 2025, patients frequently highlight the quality of care, professionalism of staff and supportive environment across our hospitals.
One private patient who underwent a procedure at Duchy Hospital in Cornwall shared,
“The staff at the hospital were very friendly and made me feel relaxed about the procedure I was having. After the surgery, the staff took great care of me and made sure I was comfortable and knew everything I needed to know for when I was discharged.”
Another private patient from New Hall Hospital in Salisbury commented:
“The staff were very kind and understanding. They played classical music at my request when the procedure was being done.”
These comments highlight the personalised care our patients receive across our hospitals.
This recognition from Cemplicity is a testament to colleagues across the organisation who work every day to provide safe, high-quality healthcare and an excellent patient experience.
Ramsay Health Care UK remains committed to continuously improving services by listening to patient feedback and keeping patient experience at the heart of everything we do.