Patient Feedback
Hear from our patients talk about their recent experience with us
-
I recently had a steroid injection under the pain management clinic and from my very first call I was made to feel assured and confident that I was in safe hands and this was the place to be for the best treatment! The private patient team were amazing from start to finish! They were super friendly and informative with fantastic customer service and i also recieved very speedy bookings for my consultation and treatment! On the day of my procedure I was welcomed at the door to huge smiles which was a big theme that I noticed during my visit! From the pre assessment to my treatment itself everybody involved was super professional, caring and clearly very knowledgable which made me feel extremely safe! I couldn’t be more thankful to the Woodthorpe hospital! 10/10 service, I would certainly recommend and come back in the future if required!
Woodthorpe Hospital - Thursday, 22 October 2026 -
I was quite looking forward to no waiting times and a smooth and straight forward process after my nurse had recommended here. However that was far, far from the experience I had. I had my consultation booked in expecting it to be quicker given the fact it's private. I was waiting over 45 minutes before the fire alarm sounded and we were all asked to wait outside. 45 minutes passed outside totalling to am hour and a half waiting for them to cancel everyone right there on the spot. Tried again and attended my consultation, still waiting half an hour to be seen after my appointment time. Went in and was out within a few minutes. I was waiting on the bookings team calling however they didn't call. I had to call the hospital to ask when I was scheduled in to which the male that answered sorted for me. On the day of my procedure I was walking out the door and was called to be advised my procedure was cancelled due to the doctor being ill. No other doctors were able to go assist with the procedure. Understandably I was extremely upset as I'd completed all of my bowel prep which isn't the nicest experience! You would think the hospital would have an on call doctor. I was eventually rescheduled in a week later and was advised my bowel prep would be posted out. It was two days before and I'd heard nothing so I called. Reception hadn't a clue about the bowel prep and stated there was nothing on their system to say it was posted and so I had to travel to collect it!!! Given the hike in fuel prices and the fact I'd already travelled over from Hartlepool 2 times at this point I was pretty annoyed. So off I went to make my third trip over there. The day of the procedure came round and I went to the hospital for the fourth time. I was in and with a nurse within minute's. I can't fault the lady who did my pre assessment on the day she was lovely. Also the staff during the procedure were lovely and explained everything. One of the nurses could tell I was nervous and reassured me it's be okay. The procedure was then done within 15 minutes and I was taken back to my room where the nurse explained the next steps. Again, all of the staff I encountered on the day were exceptional and so I thank them for that. Everything prior to the day wasn't an experience I'd ever want to go through again.
Tees Valley Hospital - Thursday, 22 October 2026 -
Have had 2 operations at this hospital. Both NHS and private. On both occasions I was treated to the same level of service. Everyone at the hospital cares about treating you very well, and making sure you get a great service from them. Would recommend them. Great hospital and great staff.
Winfield Hospital - Thursday, 22 October 2026 -
I recently had my varicose vein removal procedure at Buckshaw Hospital and I couldn’t be happier with the care I received. The facilities were great, all the staff were absolutely exceptional. Mr Manmohan Madan and everyone did an excellent job with the procedure itself and I’m eternally grateful and would 110% recommend this place. Feeling comfortable and safe is important when going in for treatment and they sure do know how to make that happen!
Buckshaw Hospital - Wednesday, 21 October 2026 -
Friendly and helpful staff with being very respectful and positive.
Oaklands Hospital - Wednesday, 21 October 2026 -
I had to wait quite a while for my appointment. The consultation was running 50 mins late.
Oaklands Hospital - Wednesday, 21 October 2026 -
Very good helpful and explained well
Oaklands Hospital - Wednesday, 21 October 2026 -
Very good and very professional
Renacres Hospital - Wednesday, 21 October 2026 -
The nurse team also excellent
Renacres Hospital - Wednesday, 21 October 2026 -
The river’s is a lovely hospital good parking helpful staff would highly recommend it
Rivers Hospital - Wednesday, 21 October 2026 -
Professional from start to finish
Rivers Hospital - Wednesday, 21 October 2026 -
Very good informative
Rivers Hospital - Wednesday, 21 October 2026 -
All the staff are excellent the whole experience which I was dreading was made so much better by all the staff. The appointment was on time, reception staff gave clear instructions where to go. The next reception staff were so friendly.
Rivers Hospital - Wednesday, 21 October 2026 -
Very efficient
Rivers Hospital - Wednesday, 21 October 2026 -
The team at The Rivers provided an excellent service.
Rivers Hospital - Wednesday, 21 October 2026
