Patient Feedback
Hear from our patients talk about their recent experience with us
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Fantastically
Yorkshire Clinic - Wednesday, 24 December 2025
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My Mum had an operation on her hand on Monday. The treatment she received was outstanding. Her consultant Ms Stevenson was fantastic along with the nursing team that cared for her. Thank you for looking after my Mum and providing an outstanding and caring service. Nothing was too much trouble for any of the staff and we would definitely recommend Renacres Hospital.
Renacres Hospital - Wednesday, 24 December 2025
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All the staff were friendly and helpful. I was seen by by Dr Ramkumar on time
Rivers Hospital - Wednesday, 24 December 2025
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The care from Rohan could not have been any better. He was clear what the diagnostic treatment would involve, guiding me calmly though the various steps, offering to fit me in to his schedule in order that I would know the results of multiple tests before Christmas. I initially declined that offer but, having realised that not knowing these results may cause undue stress over the holiday period to both myself and my family, a subsequent request for an appointment was swiftly arranged by his fantastic (and also lovely) secretary.
Rivers Hospital - Wednesday, 24 December 2025
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Pleasant and on time.
Springfield Hospital - Tuesday, 23 December 2025
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I cannot thank North Downes Hospital enough, as an NHS patient it was a dream. Arrival at 0700, walking to theatre by 0830. Everyone was so kind and accommodating considering this was my first ever surgery and having general anaesthetic. The staff were so kind and even provided food and drink after with my own private room. I will 100% recommend to anyone who needs surgery. Thank you again.
North Downs Hospital - Tuesday, 23 December 2025
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The Yorkshire Clinic Today, our entire family visited The Yorkshire Clinic early in the morning at 6:45 am for a planned laparoscopic gallbladder surgery, and I can honestly say that the experience exceeded every expectation we had. From the moment we arrived until the time of discharge, the level of care, professionalism, and kindness shown by every single member of staff was outstanding. Right from reception through to pre-operative care, everything was calm, organised, and reassuring. The staff took time to explain each step clearly, ensuring we felt informed and confident throughout the process. The nurses, healthcare assistants, doctors, surgeons, and anaesthetists all worked together seamlessly, which gave us great peace of mind as a family. A special mention must be made about the pre-operation briefing. Every detail was explained thoroughly — from the procedure itself to post-operative care — in a calm and professional manner. Nothing felt rushed, and every question was answered with patience and clarity. This level of communication truly makes a difference, especially when surgery is involved. The anaesthesia experience was excellent. I experienced no discomfort, anxiety, or complications at all. The anaesthetist was reassuring, gentle, and clearly highly experienced. Everything went smoothly, and recovery from anaesthesia was comfortable and well monitored. I genuinely felt safe and well cared for throughout. The cleanliness and hygiene standards at The Yorkshire Clinic are simply exceptional. There was absolutely no hospital smell at all, and every area — from corridors to rooms — was spotless. It genuinely felt less like a hospital and more like a five-star hotel environment, while still maintaining the highest medical and professional standards. This level of cleanliness speaks volumes about the management and staff discipline. The surgery itself — laparoscopic removal of gallbladder stones — was performed flawlessly. The surgeon, Dr Paul Mansby, is an exceptional professional and a genuinely kind human being. His manner before and after surgery was reassuring, confident, and compassionate. He clearly explained the procedure, outcomes, and recovery expectations, which helped us feel completely at ease. A truly skilled surgeon and an amazing individual — we are deeply grateful for his expertise. Post-operative care was equally impressive. Nurses and healthcare assistants checked regularly, monitored recovery closely, and ensured comfort at all times. Pain management, reassurance, and follow-up explanations were handled perfectly. As a family, we felt supported, respected, and genuinely cared for — not just treated as patients, but as people. What stood out most was the teamwork. Every department worked in harmony, and it showed. There was a strong sense of professionalism combined with warmth and humanity, which is rare and incredibly valuable in healthcare. In summary, The Yorkshire Clinic delivers world-class private healthcare. From cleanliness and organisation to medical expertise and compassionate care, everything operates at the highest possible standard. It is a place where you feel safe, respected, and confident in the care you are receiving. We cannot thank the entire team enough — from reception staff to nurses, doctors, anaesthetists, and especially Dr Paul Mansby. This is a hospital we would highly recommend without hesitation to anyone seeking outstanding medical care. A truly exceptional experience.
Yorkshire Clinic - Tuesday, 23 December 2025
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Absolutely brilliant hospital, from arriving yesterday I was going down to theatre within 40 minutes. Brilliant surgeon and all the staff look after you so well, would definitely recommend 💯
New Hall Hospital - Tuesday, 23 December 2025
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Very good , efficient friendly staff / very professional.
Springfield Hospital - Tuesday, 23 December 2025
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This was my post surgery follow up appointment, once again, informative with a clear and structured plan to move forward with.
Oaklands Hospital - Tuesday, 23 December 2025
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My experience was excellent.
Oaks Hospital - Tuesday, 23 December 2025
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My operation on my root canal went well. The nurses and doctors absolutely amazing and did a fantastic job of getting me ready, I’m impressed with that place how clean it was and efficient they were.
Tees Valley Hospital - Tuesday, 23 December 2025
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I've been here few times now for treatments on my foot.. twice for an injection 💉.. lovely clean hospital, staff are so friendly, appointments are always on time , free hot drinks in waiting room, large car park..
Stourside Hospital - Tuesday, 23 December 2025
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Very good!!
Springfield Hospital - Tuesday, 23 December 2025
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Great experience from start to finish. Lovely clean hospital, welcoming and kind, caring staff at ALL levels. I did not know what to expect but I was reassured and given all of the information regarding my procedure and what to expect and what care I would receive. This reassured and calmed me and I felt relaxed throughout my procedure which went really well. Explanations were provided throughout the procedure and a verbal and written report was provided afterwards. My recovery was excellent with a nice cuppa and some cheese and biscuits. I was given time that suited me to leave and was treated with respect and dignity. Thank you so much.
Glendon Wood Hospital - Tuesday, 23 December 2025
