The Yorkshire Clinic, part of Ramsay Health Care UK, is proud to announce it has been awarded an overall rating of Outstanding following its latest inspection by the Care Quality Commission (CQC), achieving the highest rating possible. This accolade reflects the hospital’s unwavering commitment to exceptional patient care, safety, leadership, and continuous improvement.
The CQC inspection team praised The Yorkshire Clinic for its compassionate staff, effective treatment services, and strong clinical leadership. The inspection in April focused on the surgery services at the hospital, and the report highlighted how the hospital delivered exemplary care to patients.
Linda Hirst, CQC Deputy Director of Operations in the North said: “Kind and compassionate staff demonstrated outstanding commitment to delivering person-centred care that met people's unique needs and preferences.
“People and their relatives were overwhelmingly positive about the surgery department. Where some were unable to directly tell us about their experience, we observed effective and supportive interactions between people and staff. This showed people were included and listened to, and staff ensured they remained central to their care.”
Deana Squire, Hospital Director of The Yorkshire Clinic said: "This Outstanding rating is a testament to the dedication, professionalism, and compassion of our entire team. From frontline staff to support services, everyone plays a critical role in making The Yorkshire Clinic a safe and welcoming place for patients and their families.
The CQC inspectors noted that staff consistently went "above and beyond" to deliver personalised care and ensure patients felt respected and valued. I am so proud of the whole team and that their hard work has been recognised, the care we deliver to the people of West Yorkshire every day is of the highest quality and standard.”
The Yorkshire Clinic achieved ‘Outstanding’ in the domains of Effective, Caring, Well-led, with ‘Good’ ratings for Safe and Responsive care. This led to the overall rating of Outstanding for the hospital. The inspectors praised the compassionate and dedicated staff, exemplary surgery services, and strong clinical leadership, noting a proactive culture of safety and learning. Patients and relatives consistently reported high-quality, personalised care, with innovative practices and inclusive initiatives such as the ‘Patient Diary’ and ‘This is Me’ care plans highlighted. The hospital also maintained top infection control standards, achieved ANTT Gold accreditation, and demonstrated outstanding leadership and staff wellbeing. With clinical outcomes and patient satisfaction scores exceeding national benchmarks, The Yorkshire Clinic continues to set the standard for excellence in healthcare.
Nick Costa, Chief Executive Officer of Ramsay Health Care UK added:“I am incredibly proud of the whole Yorkshire Clinic team, staff and Consultants, on the Outstanding rating from the CQC. This recognition is the highest possible and reflects the exceptional dedication, professionalism and compassion shown by every single member of the team.
Achieving Outstanding is not just about meeting a set of standards, but consistently going above and beyond for our patients, communities and each other. It is about doing the right thing, even when no one is watching. Every role matters and has contributed to this recognition. I am extremely proud.This outstanding rating reflects the dedication and compassion of our entire team at The Yorkshire Clinic. We are proud to deliver exceptional, person-centred care and to be recognised as a leader in safety, innovation, and inclusivity.”
Key highlights from the report include:
- Senior leaders investigated incidents thoroughly to improve care for people and shared learning both internally and externally.
- The service had facilities and equipment that met people’s needs, which were clean and well-maintained.
- The service had enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care.
- Staff managed medicines well and involved people in any changes.
- Staff worked well with partner organisations, so people had a smooth transition when they moved between services.
- Staff made sure people understood their care and treatment to enable them to give informed consent.
- People scored the hospital between 9.5 and 9.7 out of 10 across all aspects of their experience, including cleanliness, staff confidence, communication and compassionate care
The Yorkshire Clinic, part of Ramsay Health Care UK, is a leading provider of diagnostic and procedural services in West Yorkshire. Established in 1982, it delivers clinical excellence and compassionate care to both NHS and private patients, undertaking over 16,500 procedures annually and welcoming more than 10,000 outpatient visits each month.
Key services include:
- Diagnostics: MRI, CT, ultrasound, mammography, echocardiography, and cardiac catheterisation.
- Surgery: General, orthopaedic, ophthalmology, urology, and gynaecology.
- Outpatient & Specialist Clinics: Physiotherapy, private GP, cardiology, gastroenterology, pain management, ENT, rheumatology, and breast care.
The hospital features 5 operating theatres, 52 en-suite inpatient beds, and The Lodge – a dedicated ophthalmology unit.
Committed to tackling local health inequalities, The Yorkshire Clinic is expanding cardiac and cancer pathways to address higher-than-average mortality rates in the region. The Clinic works in close partnership with a number of key local partners including West Yorkshire Integrated Care Board; local NHS Trusts such as Bradford Teaching Hospital Foundation Trust and Airedale Foundation Trust; the CQC and community organisations including PRIDE Leeds, Sue Ryder Hospice, and local food banks.
