Patient Feedback
Hear from our patients talk about their recent experience with us
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All staff were professional, friendly and kind. Steve was particularly reassuring and had a lovely sense of humour making me relaxed during the procedure. All staff went over and above. Overall, everyone and everything was excellent. Thank you
Woodthorpe Hospital - Friday, 25 September 2026 -
I recently had hip surgery at Duchy Hospital as a private patient under the care of Mr Mark Norton, and I cannot speak highly enough of the whole experience. From the very beginning, dealing with Mr Norton and his secretary was easy, friendly and efficient. In the lead-up to the operation there was, inevitably, some waiting around, but I was kept informed throughout. Everyone I came into contact with seemed to make it their job to keep me relaxed and reassured. Thankfully, I don't remember much about the operation itself! The care I received afterwards was exceptional. The recovery room was very good, and the gentleman looking after me spent time chatting with me, keeping me relaxed and explaining what was happening before I went up to the ward. Once on the ward, the care really was second to none. Every member of the nursing team was kind, attentive and genuinely caring, both during the day and overnight. Nothing seemed too much trouble. I also have to mention the kitchen and pantry staff. I was following a low-carb vegan diet, which I'm sure isn't the easiest or most standard request in a hospital. It wasn't a problem at all. Rather than simply giving me a menu, they asked me what I would like and somehow managed to provide exactly what I wanted, the photo doesn't do it justice and makes it look dry - it wasn't. I honestly became convinced that someone had gone shopping especially for me! Breakfast was just as good. My discharge was delayed because I developed urinary retention. By this point my wife was with me, and the staff were incredibly kind to both of us. They even offered to make her a meal and made sure she had drinks and anything else she needed. One particular nurse deserves special mention. When I developed the retention, Nicola was incredibly calm, kind and reassuring. I'm very much a "whatever happens, it will be fine" sort of person, whereas my wife is rather more of a worrier! The nurse picked up on that immediately and gave my wife just as much care, reassurance and attention as she gave me. That meant a great deal to both of us. Mr Norton also came back to check that everything was okay and asked to be kept informed about the retention. The on-call doctor, who is available on site 24/7, visited me several times to make sure I was okay. Eventually the problem resolved itself and I was able to go home. From the surgeon and his secretary, to the nurses, doctors, recovery staff and the people behind the scenes keeping us fed and comfortable, everyone played their part. I've had an excellent experience at Duchy Hospital. The standard of care, but particularly the kindness and personal attention from the staff, made what could have been a very stressful experience feel remarkably reassuring. A genuine and heartfelt thank you to everyone who looked after me. You really did go above and beyond.
Duchy Hospital - Friday, 25 September 2026 -
While Mr. Hutton & his team at New Hall Hospital provided excellent surgical care, the experience was made so much easier by Mr. Hutton's secretary Abigail Miles. I was quite anxious about my upcoming procedure and had several emails before and after my procedure with Abigail, following my procedure even after twelve months of no contact at all when i emailed Abigail again regarding a scheduled appointment Abigail came straight back to me with the answer's i was looking for. As a patient Abigail's efficient communication made a huge difference to my overall patient experience. Thank you
New Hall Hospital - Thursday, 24 September 2026 -
Absolutely superb. I went in this week and the service is just spot on. Quick, efficient, kind, caring. I had a sedative so can't recall everyone's name but Patrick booked me in, I think Clive put my canula in and both were so good, lovely people. The nurse who took me through was superb. Thanks for second to non service. I'm very grateful.
Buckshaw Hospital - Thursday, 24 September 2026 -
Had a hernia repair carried out at Mount Stuart and cant praise the staff highly enough. From the reception right through to the nurses, anesthetist and consultant I was treated with respect and compassion. Felt extremely confident and safe in the treatment I was receiving and everything was very efficient. First class service, thank you all so much.
Mount Stuart Hospital - Thursday, 24 September 2026 -
Attended Duchy Hospital for an angiogram, funded by the NHS. All staff made me feel very welcome and put me at ease throughout the day. The consultant (Dr Baricevic) explained everything in detail and made sure I understood all aspects, the theatre staff were efficient and extremely professional, and the 2 nurses who looked after me were so very caring and concerned about my welfare. Special thanks to Martha!
Duchy Hospital - Thursday, 24 September 2026 -
Everything was great.
Blakelands Hospital - Thursday, 24 September 2026 -
I would highly recommend Blakelands hospital. They have a fantastic team of experts who take the time to listen, and understand but also keep you informed in simple layman terms of the process from beginning to end; providing reassurance and calming any anxiety I had.
Blakelands Hospital - Thursday, 24 September 2026 -
All things considered, was a good experience and would be happy to return for future treatments.
Blakelands Hospital - Thursday, 24 September 2026 -
Brilliant hospital fantastic staff very professional great after care i.e physiotherapy was brilliant 10/10
Rowley Hospital - Thursday, 24 September 2026 -
Friendly and professional staff. Very short wait times. Received an X-ray at short notice.
Rowley Hospital - Thursday, 24 September 2026 -
All staff were pleasant and profession and the 'pod' was private and clean
Rowley Hospital - Thursday, 24 September 2026 -
Very good and friendly.
Rowley Hospital - Thursday, 24 September 2026 -
Very well cared for on my visit for the operation and overnight stay
Rowley Hospital - Thursday, 24 September 2026 -
On time appointment reception staff very helpful.
Rowley Hospital - Thursday, 24 September 2026
