The National Enquiry Centre is Ramsay UK’s central customer service hub and is the heart of our business. Our dedicated advisors provide telephone, email and web support to our patients and pride themselves on delivering a seamless and positive customer experience. Hear from our staff members speak about working for Ramsay Health Care including daily activities, the culture and career progression opportunities within Ramsay Health Care UK.
Jayne Bruce – Enquiry Advisor
‘Its hard to believe 2 ½ years have passed since joining the National Enquiry Centre. The department and workload has grown since I started and we have a good variety of tasks to do which makes the job role enjoyable as each day is different. Healthcare has gone through a lot of changes but we have received constant support throughout from the team, the department and Ramsay in general. We have an amazing team who support each other’
Natalie Eldred – Senior Enquiry Advisor
‘I joined the National Enquiry Centre when it first opened 4 ½ years ago! We only had a team of 15, to be part of this new exciting team has been amazing and we have all grown together including the team now having 50 team members. The National Enquiry Centre is the home of Ramsay and its patients; I was promoted to Senior Enquiry Advisor, having the opportunity to build relationships across the company has allowed me to expand my knowledge to support the team and patients. The National Enquiry Centre has since provided me with my next career step allowing me to have a secondment role within Springfield Hospital which has now resulted in becoming a Senior Private Patient Advisor. I still have a strong relationship with the National Enquiry Centre, it is fantastic to see the team grow. I would like to thank the whole team for making the National Enquiry Centre a fantastic place to work!’
Spencer Clark – Enquiry Advisor
‘I joined the NEC in May 2018 and have seen the department constantly evolve and grow during that time. Its and extremely busy working environment with never a dull moment and, as the role involves lots of interaction with patients, colleagues from around the Ramsay group and consultants, no two days are the same!. It’s great to be part of a team where it is possible to ‘make a difference’ to a patients day just by the way that their enquiry is handled. I am lucky to work with a group of people who are there for each other.’
Melanie Hubble – Enquiry Advisor
‘I joined the NEC nearly 3 years ago and it has flown by. It is great team to be part of and we are like a big family! Each day is different and it is nice being able to help people and put them at ease when making their appointment of handling their enquiry’
Kieran Bedwell – Enquiry Advisor
‘The NEC has been a fantastic place to work which is one of the main reasons I came back after leaving for a short while. I love having the ability to help patents across the UK and work with such amazing people.’
Charlotte Wood – Deputy Manager
‘I started working at the National Enquiry Centre just after it opened and is a developing department that is always growing and finding new ways to work and improve. I've been with the company for 4 years now and every day is different and we are always learning as a team! I was taken on as an Enquiry Advisor and worked my way up to being a Senior Enquiry Advisor and looking after a small team. Now I am the Deputy Manager of the National Enquiry Centre. I can honestly say that I have never worked anywhere else that has recognised my strengths and supported me to grow and develop within a company. Its really refreshing to feel valued and to work for a caring company that is invested in its people.’
Career opportunities at Ramsay Health Care
Join our great team. We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.
View our current vacancies here