Ramsay Health Care UK Operations Limited (“Ramsay”) is committed to ensuring the privacy and confidentiality of your personal information, and to protect it from unauthorised access and disclosure.
The purpose of this Privacy Policy is to clearly communicate to you how Ramsay handles your personal information to provide you with services, and to comply with legal obligations. This Privacy Policy applies to all websites owned or operated by Ramsay, including the websites of Ramsay hospitals within the UK, as amended from time to time (the “Websites”). This Privacy Policy (together with our terms and conditions of use of the website) will give you a better and more complete understanding of the type of personal information that Ramsay UK holds about you and the way Ramsay handles that information.
Ramsay UK complies with all relevant UK data protection legislation as amended from time to time. Ramsay UK is registered as a data controller with the Information Commissioner's Office ("ICO", www.ico.org.uk.
This privacy policy tells you what to expect when Ramsay UK collects personal information. It applies to information we collect about:
Ramsay collects data on visitors to its websites including usage and behaviour patterns via a third party service such as Google Analytics (Google LLC). This is to review the number of visits to each part of the website and how the user accessed the website only. Information collected, which may contain Personal Information, includes:
When you use our website, we do not collect indentifiable data or attempt to identify you as an individual from data collected.
We may collect your personal information if you choose to provide this to us via an online form or by email. Examples of this include:
For security reasons, we capture IP addresses on website contact forms for the sole purpose of identifying genuine enquiries and preventing malicious communications submitted through the website.
We use cookies on our site to distinguish between users. You can read more about how we use cookies on our Cookies page.
We will use personal information collected via our website for the purposes for which we have been given it, typically as legitimate interest or with your consent and only if we have a legal ground to justify it.
We have set out below a non-exhaustive list of instances where you have shared your personal information with us voluntarily either by email, telephone or webchat enquiries, in order for us to use that information to reply to you:
If we receive your email address because you sent us an email message via our website, the email will be used for the purpose for which you have provided. We will not add your email address to an emailing list or disclose this to anyone else without your consent.
Your personal information will also be used in delivering electronic newsletters to you if you have consented by opting-in to our 'E-Newsletter' via our website.
We may share your personal information with any memeber of Ramsay UK including Ramsay UK's holding company and its subsidiaries for administrative purposes, and/or compliance with a legal obligation.
Personal information submitted via a website, email or telephone calls may be shared healthcare consultants working for Ramsay UK who provide the treatment and services you may be enquiring about. For more information regarding how we manage patient and prospective patient data, please review the patient privacy notice.
Ramsay UK may also share anonymised information, this is data tha an individual cannot be identified from, with analytics and/search engine providers in order to assist us in improving and optimising our site.
We use “Data Processors” who are third parties, to provide technical, administrative and support services to assist us with the delivery of health care services to you. We have robust contracts and agreements in place and will only disclose personal information that is necessary to provide the service that they are undertaking on our behalf. They cannot do anything with your personal information unless we have instructed them to. They will not share your personal information with any organisation apart from us, unless they have an overriding legal obligation to do so. They will hold it securely and retain it for the period we instruct. This includes but not limited to, services such as clinical systems, system support services, document storage and destruction services, telephony system suppliers, digital scanning and dictations services.
Our internal website search is powered by a third-party supplier. Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Ramsay UK or any third party.
In the interests of training and continually improving our services, enquiry calls to Ramsay UK sites may be monitored or recorded. Enquiry calls will be tracked for analytical purposes to monitor the marketing source of the call. Enquiry calls are recorded and anonymised data held for a period of 90 days by our third-party call tracking supplier. Anonymisation is achieved using an artificial intelligence (AI) tool that is configured to automatically redact personal data. It transcribes and analyses the call to generate a short summary of the conversation to help improve marketing strategies by categorisation of enquiry outcomes. Summarised outputs will not be used to make decisions, evaluate or predict preferences or the behaviour of individuals.
Private calls to and from patients in our hospitals are not recorded.
Any email sent to us, including any attachments, may be monitored and blocked if the email you send to us is assessed as a potential a threat to our websites and/or information systems or is deemed illegal. Our systems are configured to automatically detect such threats.
Our WebChat functionality is managed by third party supplier using a data privacy compliant platform. Data collated will be anonymised and used for reporting purposes to help us improve the website
We will only send you marketing information where you have actively opted in to receive it. We will use your preferred communication channels to contact you, and you will be given the option to select this when opting in. You can stop us from contacting you for marketing purposes by clicking on the ‘unsubscribe’ link embedded within the email that has been sent to you. Doing so will remove your personal data from our contacts list automatically.
When individuals apply to work at Ramsay UK, we will only use the information they supply to us to process their applications and to monitor recruitment statistics. All statistics are anonymised. Further information about how we collect and use data for recruitment purposes can be found in our Employee Privacy Notice.
We use a third-party supplier to deliver our electronic newsletters. If you register to receive the e-newsletter, we will share your personal information so that they can send you our e-newsletter in accordance with your request. We also monitor how our e-newsletter is read in order to improve the content of future editions. Your personal information and consent to receive marketing emails will be retained for 24 months. You can stop receiving our e-newsletter at any time by following the instructions found within the communications.
We also like to improve our services by asking for your views. We may contact you for market research, but it will be your choice if you wish to take part in this.
We use a third party supplier to manage social posts and interactions. Private messages will be stored for a period of three months. Data stored will not be shared with any other organisations.
Any personal information shared and/or collected on social media pages is not collected by Ramsay UK but by the social media platform. Any personal information shared and/or collected on Ramsay UK’s social media pages shall be subject to the privacy notices and other policies of the relevant social media platform. The content of Ramsay UK’s social page is not owned by Ramsay but by the social media platform.
For you to create and maintain a portal account securely, we use a specialist third party security supplier. To facilitate your account creation and its ongoing security protection and authentication, your account creation details will be managed solely for this purpose. To view how your data is used in account creation and management, please view the privacy information found on the account creation webpage.
If you do not wish to share your details for account creations, then please opt out of creating an account when making your online booking.
Your personal information will typically be held within the UK or at times, by our contracted processors, suppliers or group entities in the European Economic Area (“EEA”). We also may have a legitimate reason to send your personal information to a supplier or group entity based outside of the EEA. This will be subject to reasonable steps to ensure the security and protection of your individual privacy rights in accordance with UK data protection legislation. Where we are sending your data outside the EEA, we will ensure appropriate safeguards are in place prior to such transfers, so that a similar level of data protection is applied. This includes an International Data Transfer Agreement or Standard Contractual Clauses with International Transfer Addendum.
If we collect your personal information from our website, we will process it in a way that is adequate, relevant and limited to what is necessary in relation to the purposes for why it is processed. We will maintain and update your information as necessary to keep it accurate or when you advise us that your personal information has changed. We will keep your information in a form which permits your identification for no longer than is necessary. We will hold personal information collected from web enquiry forms for a period of 12 months from when the enquiry is closed. Once the retention period is met, the data will be securely deleted or destroyed.
For the retention period of personal data initially obtained through our website services and used by Ramsay UK for services and business operations, please refer to the relevant Privacy Notice or request specific retention period from the relevant service area.
Ramsay is committed to protecting the security of your personal information within its control. We use technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect the privacy of information. Although the transmission of information via the internet is not completely secure, we will use our best endeavours to protect your information from loss, misuse or alteration when it is within our control.
If you choose to complete our online forms or make enquiries via telephone numbers displayed our website, we will ensure that your contact details are stored on secure password protected databases. All information is encrypted between your computer and the Ramsay web server using Secure Sockets Layer (SSL) ensuring that communications are secure. We also conduct regular penetration tests to ensure that the server is tested for its security, and no patient information is stored directly on the website servers.
Only staff members associated with Website maintenance are authorised to access to our website’s administration system. When they do, they are subject to confidentiality obligations. All access to the Websites and the Websites service are password protected
If we collect your personal information from our Website, we will process it in a way that is adequate, relevant and limited to what is necessary in relation to the purposes for why it is processed. We will maintain and update your information as necessary to keep it accurate or when you advise us that your personal information has changed. We will keep your information in a form which permits your identification for no longer than is necessary. We will hold personal information collected from web enquiry forms for a period of 12 months from when the enquiry is closed.
Ramsay UK is committed to facilitate the exercise of your rights as data subjects. You can find out if we hold any of your personal information by making a ‘Subject Access Request’ (“SAR”). If any information is held about you, Ramsay will:.
To make a SAR to Ramsay UK for any personal information we may hold about you, or to make a complaint about data protection privacy issues, you may contact the relevant site/department directly, or using our online form and your request will be directed to the correct department for review. You can write to our Data Protection Officer at the address provided below:
Data Protection Officer
Ramsay Health Care UK Operations Ltd
Level 18 Tower 4225 Old Broad St
London
EC2N 1HQ
Alternatively you can also email us at DataProtectionofficer@ramsayhealth.co.uk.
If we do hold your personal information and you believe it is incorrect you may submit a request to Ramsay UK to correct any alleged mistakes through the contact details above.
Requests are free of charge, unless manifestly unfounded or excessive in which case Ramsay UK will charge a reasonable fee. Identity checks must be completed before any data is disclosed. Requests will be processed within one month of identity validation, but this might be extended by a further two months in case of a complex request.
Ramsay UK, as a health care provider, is subject to legal and regulatory obligations which may limit or restrict the enforcement of your rights on some occasions. Please refer to our other privacy notices for more information.
We do not use profiling in our services.
Automated decision-making is the process of making a decision by automated means without any human involvement. These decisions can be based on factual data, as well as on digitally created profiles or inferred data.
While we may use automated products to support some of our services, we do not rely solely on automated decision making or use it to make independent decisions about individuals. If you have any questions, please discuss these with your primary healthcare provider. or area manager.
We may create links to third party websites. We are not responsible for the content or privacy practices employed by those responsible for any third party websites we are linked to.
You may complain to the Information Commissioner's Office (“ICO”) if you have concerns about the way we are handling your personal information or requests under your individual rights. However, if you haven’t already raised your concern with Ramsay UK and allowed time for a response, depending on the circumstances, the ICO may ask you to submit your complaint to us first. You can do this by either making a complaint directly with the Ramsay UK hospital site the complaint relates, or email dataprotection.officer@ramsayhealth.co.uk
Complaints will be managed in line with data protection laws.
Information on raising a concern with the ICO can be found here.
Contact details:
Telephone: 0303 123 1113 or
Live chat: https://ico.org.uk/global/contact-us/live-chat/
We keep our privacy notice under regular review. Any changes we may make to our privacy policy in the future will be posted on this page. Ramsay reserves the right to make changes to its Privacy Policy at any time.
Content Last Reviewed: March 2026
Ramsay Health Care UK Operations Limited
Registered in England No. 1532937
Registered Office: Level 18, Tower 42, 25 Old Broad Street, London, EC2N 1HQ
0808 258 2079
The information, including but not limited to, text, graphics, images and other material, contained on this website is for educational purposes only and not intended to be a substitute for medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment.
No warranty or guarantee is made that the information contained on this website is complete or accurate in every respect. The testimonials, statements, and opinions presented on our website are applicable to the individuals depicted. Results will vary and may not be representative of the experience of others. Prior patient results are only provided as examples of what may be achievable. Individual results will vary and no guarantee is stated or implied by any photo use or any statement on this website.
Ramsay is a trusted provider of plastic or reconstructive surgery treatments as a part of our wrap-around holistic patient care. Our personal, friendly and professional team are here to support you throughout to ensure the best possible care. All procedures we perform are clinically justified.
*Acceptance is subject to status. Terms and conditions apply. Ramsay Health Care UK Operations Limited is authorised and regulated by the Financial Conduct authority under FRN 702886. Ramsay Healthcare UK Operations is acting as a credit broker to Chrysalis Finance Limited.
Ramsay Health Care UK is not currently recruiting for any roles based outside of England. If you are interested in applying for a role with Ramsay Health Care UK, please note that all available positions are advertised exclusively on our official website: https://www.ramsayhealth.co.uk/careers. Be cautious of individuals or organisations that approach you directly for remotely-based roles. Always verify the authenticity of the job offer and be careful with whom you share your personal information. For more information and advice on employment fraud, please visit: https://www.ramsayhealth.co.uk/careers/recruitment-fraud